Muokkaa

Jaa


msdyn_livechatconfig Entity Reference

Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.

Stores chat widget customizations

Added by: Omnichannel – Chat Solution

Messages

Message Web API Operation SDK Assembly
Create POST [org URI]/api/data/v9.1/msdyn_livechatconfigs
See Create
CreateRequest or
Create
Delete DELETE [org URI]/api/data/v9.1/msdyn_livechatconfigs(msdyn_livechatconfigid)
See Delete
DeleteRequest or
Delete
IsValidStateTransition IsValidStateTransition Function IsValidStateTransitionRequest
Retrieve GET [org URI]/api/data/v9.1/msdyn_livechatconfigs(msdyn_livechatconfigid)
See Retrieve
RetrieveRequest or
Retrieve
RetrieveMultiple GET [org URI]/api/data/v9.1/msdyn_livechatconfigs
See Query Data
RetrieveMultipleRequest or
RetrieveMultiple
SetState PATCH [org URI]/api/data/v9.1/msdyn_livechatconfigs(msdyn_livechatconfigid)
Update statecode and statuscode properties.
SetStateRequest
Update PATCH [org URI]/api/data/v9.1/msdyn_livechatconfigs(msdyn_livechatconfigid)
See Update
UpdateRequest or
Update

Entity Properties

Property Value
CollectionSchemaName msdyn_livechatconfigs
DisplayCollectionName Chat Widgets
DisplayName Chat Widget
EntitySetName msdyn_livechatconfigs
IsBPFEntity False
LogicalCollectionName msdyn_livechatconfigs
LogicalName msdyn_livechatconfig
OwnershipType UserOwned
PrimaryIdAttribute msdyn_livechatconfigid
PrimaryNameAttribute msdyn_name
SchemaName msdyn_livechatconfig

Writable attributes

These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ImportSequenceNumber

Property Value
Description Sequence number of the import that created this record.
DisplayName Import Sequence Number
Format None
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName importsequencenumber
MaxValue 2147483647
MinValue -2147483648
RequiredLevel None
Type Integer

msdyn_agentDisplayName

Property Value
Description Configure agent name to be displayed in the chat widget
DisplayName Agent display name
IsValidForForm True
IsValidForRead True
LogicalName msdyn_agentdisplayname
RequiredLevel None
Type Picklist

msdyn_agentDisplayName Options

Value Label
192350000 Full name
192350001 First name
192350002 Last name
192350003 Nick name

msdyn_AuthsettingsId

Property Value
Description Unique identifier for Authentication settings associated with Chat widget.
DisplayName Authentication settings
IsValidForForm True
IsValidForRead True
LogicalName msdyn_authsettingsid
RequiredLevel None
Targets msdyn_authenticationsettings
Type Lookup

msdyn_AutoDetectLanguage

Property Value
Description Indicates if the chat widget should automatically detect user locale.
DisplayName Auto Detect Language
IsValidForForm True
IsValidForRead True
LogicalName msdyn_autodetectlanguage
RequiredLevel ApplicationRequired
Type Boolean

msdyn_AutoDetectLanguage Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_avatarUrl

Property Value
Description Chat logo
DisplayName Logo
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_avatarurl
MaxLength 4000
RequiredLevel ApplicationRequired
Type String

msdyn_averagewaittime_enabled

Added by: Omnichannel - Chat Patch Solution

Property Value
Description Indicates whether display of wait time is enabled
DisplayName Indicates whether display of wait time is enabled
IsValidForForm True
IsValidForRead True
LogicalName msdyn_averagewaittime_enabled
RequiredLevel None
Type Boolean

msdyn_averagewaittime_enabled Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_callingoptions

Added by: Omnichannel - Chat Patch Solution

Property Value
Description List of calling options available for the chat widget
DisplayName Calling options
IsValidForForm True
IsValidForRead True
LogicalName msdyn_callingoptions
RequiredLevel ApplicationRequired
Type Picklist

msdyn_callingoptions Options

Value Label
192350000 No calling
192350001 Video and voice calling
192350002 Voice only

msdyn_cobrowseprovider

Added by: Omnichannel - Chat Patch Solution

Property Value
Description Select a co-browse provider
DisplayName Co-browse provider
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_cobrowseprovider
MaxLength 100
RequiredLevel None
Type String

msdyn_Duringnonoperatinghours

Property Value
Description During non-operating hours
DisplayName During non-operating hours
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_duringnonoperatinghours
MaxLength 100
RequiredLevel None
Type String

msdyn_EmailTemplate

Added by: Omnichannel - Chat Patch Solution

Property Value
Description Email Template
DisplayName Email Template
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_emailtemplate
MaxLength 100
RequiredLevel None
Type String

msdyn_enablechatreconnect

Added by: Omnichannel - Chat Patch Solution

Property Value
Description This will let customers reconnect to their previous session.
DisplayName Turn on reconnect to previous chat
IsValidForForm True
IsValidForRead True
LogicalName msdyn_enablechatreconnect
RequiredLevel None
Type Boolean

msdyn_enablechatreconnect Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_Enablechattranscriptdownload

Property Value
Description Allow download of transcript
DisplayName Allow download of transcript
IsValidForForm True
IsValidForRead True
LogicalName msdyn_enablechattranscriptdownload
RequiredLevel ApplicationRequired
Type Boolean

msdyn_Enablechattranscriptdownload Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_Enablechattranscriptemail

Property Value
Description Allow email of transcript
DisplayName Allow email of transcript
IsValidForForm True
IsValidForRead True
LogicalName msdyn_enablechattranscriptemail
RequiredLevel ApplicationRequired
Type Boolean

msdyn_Enablechattranscriptemail Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_enablecobrowse

Added by: Omnichannel - Chat Patch Solution

Property Value
Description Co-browse allows agent and customer to interact on the same web page in real time
DisplayName Enable Co-browse
IsValidForForm True
IsValidForRead True
LogicalName msdyn_enablecobrowse
RequiredLevel ApplicationRequired
Type Boolean

msdyn_enablecobrowse Options

Value Label
1 Enabled
0 Disabled

DefaultValue: False

msdyn_Enablefileattachmentsforagents

Property Value
Description Enable file attachments for agents
DisplayName Enable file attachments for agents
IsValidForForm True
IsValidForRead True
LogicalName msdyn_enablefileattachmentsforagents
RequiredLevel None
Type Boolean

msdyn_Enablefileattachmentsforagents Options

Value Label
1 Yes
0 No

DefaultValue: True

msdyn_Enablefileattachmentsforcustomers

Property Value
Description Enable file attachments for customers
DisplayName Enable file attachments for customers
IsValidForForm True
IsValidForRead True
LogicalName msdyn_enablefileattachmentsforcustomers
RequiredLevel None
Type Boolean

msdyn_Enablefileattachmentsforcustomers Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_enablescreensharing

Added by: Omnichannel - Chat Patch Solution

Property Value
Description Enable Screen sharing
DisplayName Enable Screen sharing
IsValidForForm True
IsValidForRead True
LogicalName msdyn_enablescreensharing
RequiredLevel ApplicationRequired
Type Boolean

msdyn_enablescreensharing Options

Value Label
1 Enabled
0 Disabled

DefaultValue: False

msdyn_genericagentdisplayname

Property Value
Description Display Agent Generic Name
DisplayName Display Generic Name
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_genericagentdisplayname
MaxLength 100
RequiredLevel None
Type String

msdyn_infolabel

Property Value
Description Label string indicating user to save the record to add location information
DisplayName infolabel
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_infolabel
MaxLength 100
RequiredLevel None
Type String

msdyn_Language

Property Value
Description Language in which chat widget is rendered
DisplayName Language
IsValidForForm True
IsValidForRead True
LogicalName msdyn_language
RequiredLevel ApplicationRequired
Type Picklist

msdyn_Language Options

Value Label
192350000 Auto-Detect
192360014 English

msdyn_livechatconfigId

Property Value
Description Unique identifier for entity instances
DisplayName Chat Widget
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName msdyn_livechatconfigid
RequiredLevel SystemRequired
Type Uniqueidentifier

msdyn_liveworkstreamid

Property Value
Description Work Stream Identifier
DisplayName Work stream
IsValidForForm True
IsValidForRead True
LogicalName msdyn_liveworkstreamid
RequiredLevel ApplicationRequired
Targets msdyn_liveworkstream
Type Lookup

msdyn_Mailbox

Added by: Omnichannel - Chat Patch Solution

Property Value
Description The mailbox where your email transcripts will be sent from.
DisplayName “From” mailbox
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_mailbox
MaxLength 100
RequiredLevel None
Type String

msdyn_name

Property Value
Description The name of the custom entity.
DisplayName Name
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_name
MaxLength 100
RequiredLevel ApplicationRequired
Type String

msdyn_oc_geolocationprovider

Property Value
Description Geo Location Provider API Key
DisplayName Provider API key
IsValidForForm True
IsValidForRead True
LogicalName msdyn_oc_geolocationprovider
RequiredLevel None
Targets msdyn_oc_geolocationprovider
Type Lookup

msdyn_ocWidgetLanguage

Added by: Omnichannel - Chat Patch Solution

Property Value
Description The language of the chat widget.
DisplayName Language
IsValidForForm True
IsValidForRead True
LogicalName msdyn_ocwidgetlanguage
RequiredLevel ApplicationRequired
Targets msdyn_oclanguage
Type Lookup

msdyn_offlinewidgetsubtitle

Added by: Omnichannel - Chat Patch Solution

Property Value
Description Description for offline widget subtitle attribute
DisplayName Offline Widget Subtitle
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_offlinewidgetsubtitle
MaxLength 4000
RequiredLevel None
Type String

msdyn_offlinewidgetthemecolor

Added by: Omnichannel - Chat Patch Solution

Property Value
Description Description for offline widget theme color attribute
DisplayName Offline Widget Theme Color
IsValidForForm True
IsValidForRead True
LogicalName msdyn_offlinewidgetthemecolor
RequiredLevel ApplicationRequired
Type Picklist

msdyn_offlinewidgetthemecolor Options

Value Label
19236001 Red
19236002 Blue
19236003 Green
19236004 Black
192350001 Orange
192350002 Pink
192350003 Grey
192350004 Violet
192350005 Brown
192350006 Clay
192350007 Purple
192360017 Teal

msdyn_offlinewidgettitle

Added by: Omnichannel - Chat Patch Solution

Property Value
Description Description for offline widget title attribute
DisplayName Offline Widegt Title
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_offlinewidgettitle
MaxLength 4000
RequiredLevel ApplicationRequired
Type String

msdyn_operatinghourid

Property Value
Description Unique identifier for Operating hour associated with Chat widget.
DisplayName Operating hours
IsValidForForm True
IsValidForRead True
LogicalName msdyn_operatinghourid
RequiredLevel None
Targets msdyn_operatinghour
Type Lookup

msdyn_portalurl

Added by: Omnichannel - Chat Patch Solution

Property Value
Description Provide a link to the web portal where your chat is hosted.
DisplayName Portal URL
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_portalurl
MaxLength 100
RequiredLevel None
Type String

msdyn_positioninqueue_enabled

Added by: Omnichannel - Chat Patch Solution

Property Value
Description Enable Position In Queue feature
DisplayName Show position in queue
IsValidForForm True
IsValidForRead True
LogicalName msdyn_positioninqueue_enabled
RequiredLevel None
Type Boolean

msdyn_positioninqueue_enabled Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_postchatenabled

Property Value
Description Enable Post-Chat (Deprecated)
DisplayName Post-chat Survey
IsValidForForm True
IsValidForRead True
LogicalName msdyn_postchatenabled
RequiredLevel ApplicationRequired
Type Boolean

msdyn_postchatenabled Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_PostConversationSurvey

Added by: Omnichannel - Chat Patch Solution

Property Value
Description Lookup to Forms Pro survey field
DisplayName Survey
IsValidForForm True
IsValidForRead True
LogicalName msdyn_postconversationsurvey
RequiredLevel None
Targets msfp_survey
Type Lookup

msdyn_PostConversationSurveyEnable

Added by: Omnichannel - Chat Patch Solution

Property Value
Description To enable or disable post conversation survey
DisplayName Enable
IsValidForForm True
IsValidForRead True
LogicalName msdyn_postconversationsurveyenable
RequiredLevel None
Type Boolean

msdyn_PostConversationSurveyEnable Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_PostConversationSurveyMessageText

Added by: Omnichannel - Chat Patch Solution

Property Value
Description Prefix text for survey link message that will be sent to the user.
DisplayName Message
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_postconversationsurveymessagetext
MaxLength 200
RequiredLevel None
Type String

msdyn_PostConversationSurveyMode

Added by: Omnichannel - Chat Patch Solution

Property Value
Description Mode of the survey to be sent
DisplayName Survey Mode
IsValidForForm True
IsValidForRead True
LogicalName msdyn_postconversationsurveymode
RequiredLevel None
Type Picklist

msdyn_PostConversationSurveyMode Options

Value Label
192350000 Insert survey in conversation
192350001 Send survey link to conversation

msdyn_PrechatEnabled

Property Value
Description Enable Pre-chat survey feature
DisplayName Pre-Chat Survey
IsValidForForm True
IsValidForRead True
LogicalName msdyn_prechatenabled
RequiredLevel ApplicationRequired
Type Boolean

msdyn_PrechatEnabled Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_PreChatQuestionnaireAuthenticated

Property Value
Description Prechat Question set for authenticated users
DisplayName Question Set for Authenticated Users
IsValidForForm True
IsValidForRead True
LogicalName msdyn_prechatquestionnaireauthenticated
RequiredLevel None
Targets
Type Lookup

msdyn_PreChatQuestionnaireUnauthenticated

Property Value
Description Prechat Question set for unauthenticated users
DisplayName Question Set for Unauthenticated Users
IsValidForForm True
IsValidForRead True
LogicalName msdyn_prechatquestionnaireunauthenticated
RequiredLevel None
Targets
Type Lookup

msdyn_proactivechatenabled

Added by: Omnichannel - Chat Patch Solution

Property Value
Description Enable Proactive chat for this chat widget
DisplayName Proactive-chat
IsValidForForm True
IsValidForRead True
LogicalName msdyn_proactivechatenabled
RequiredLevel ApplicationRequired
Type Boolean

msdyn_proactivechatenabled Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_redirectionurl

Added by: Omnichannel - Chat Patch Solution

Property Value
Description We'll redirect customers to this webpage.
DisplayName Redirection URL
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_redirectionurl
MaxLength 100
RequiredLevel None
Type String

msdyn_requestvisitorlocation

Property Value
Description Enable Visitor Location Feature
DisplayName Request visitor location
IsValidForForm True
IsValidForRead True
LogicalName msdyn_requestvisitorlocation
RequiredLevel ApplicationRequired
Type Boolean

msdyn_requestvisitorlocation Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_screensharingprovider

Added by: Omnichannel - Chat Patch Solution

Property Value
Description Select a screen sharing provider
DisplayName Screen sharing provider
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_screensharingprovider
MaxLength 100
RequiredLevel None
Type String

msdyn_showagentname

Property Value
Description Agent Display Name configuration for the chat widget
DisplayName Anonymize Agent
IsValidForForm True
IsValidForRead True
LogicalName msdyn_showagentname
RequiredLevel None
Type Boolean

msdyn_showagentname Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_Showwidgetduringofflinehours

Added by: Omnichannel - Chat Patch Solution

Property Value
Description Description for show/hide offline widget attribute
DisplayName Show widget during offline hours
IsValidForForm True
IsValidForRead True
LogicalName msdyn_showwidgetduringofflinehours
RequiredLevel ApplicationRequired
Type Boolean

msdyn_Showwidgetduringofflinehours Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_timetoreconnectwithpreviousagent

Added by: Omnichannel - Chat Patch Solution

Property Value
Description The previous agent's capacity will be held for this time period.
DisplayName Reconnect to previous agent for
Format Duration
IsValidForForm True
IsValidForRead True
LogicalName msdyn_timetoreconnectwithpreviousagent
MaxValue 2147483647
MinValue 0
RequiredLevel None
Type Integer

msdyn_widgetAppId

Property Value
Description Widget App Identifier used to identify the chat widget
DisplayName Widget App Id
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_widgetappid
MaxLength 100
RequiredLevel None
Type String

msdyn_WidgetLocale

Property Value
Description The language of the chat widget.
DisplayName Language
IsValidForForm True
IsValidForRead True
LogicalName msdyn_widgetlocale
RequiredLevel None
Targets msdyn_chatwidgetlanguage
Type Lookup

msdyn_widgetPosition

Property Value
Description Chat position relative to the page
DisplayName Position
IsValidForForm True
IsValidForRead True
LogicalName msdyn_widgetposition
RequiredLevel ApplicationRequired
Type Picklist

msdyn_widgetPosition Options

Value Label
192236010 Bottom right
192236011 Bottom left

msdyn_WidgetSnippet

Property Value
Description Javascript snippet which can be embedded in a webpage
DisplayName Widget Snippet
Format Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_widgetsnippet
MaxLength 2000
RequiredLevel None
Type Memo

msdyn_widgetSubtitle

Property Value
Description Subtitle for the chat widget
DisplayName Subtitle
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_widgetsubtitle
MaxLength 100
RequiredLevel None
Type String

msdyn_widgetThemeColor

Property Value
Description Theme color for the chat widget
DisplayName Theme Color
IsValidForForm True
IsValidForRead True
LogicalName msdyn_widgetthemecolor
RequiredLevel ApplicationRequired
Type Picklist

msdyn_widgetThemeColor Options

Value Label
19236001 Red
19236002 Blue
19236003 Green
19236004 Black
192350001 Orange
192350002 Pink
192350003 Grey
192350004 Violet
192350005 Brown
192350006 Clay
192350007 Purple
192360017 Teal

msdyn_widgetTitle

Property Value
Description Title for the chat widget
DisplayName Title
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_widgettitle
MaxLength 100
RequiredLevel ApplicationRequired
Type String

OverriddenCreatedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time that the record was migrated.
DisplayName Record Created On
Format DateOnly
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName overriddencreatedon
RequiredLevel None
Type DateTime

OwnerId

Added by: Active Solution Solution

Property Value
Description Owner Id
DisplayName Owner
IsValidForForm True
IsValidForRead True
LogicalName ownerid
RequiredLevel SystemRequired
Targets systemuser,team
Type Owner

OwnerIdType

Added by: Active Solution Solution

Property Value
Description Owner Id Type
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridtype
RequiredLevel SystemRequired
Type EntityName

statecode

Property Value
Description Status of the Chat widget
DisplayName Status
IsValidForCreate False
IsValidForForm True
IsValidForRead True
LogicalName statecode
RequiredLevel SystemRequired
Type State

statecode Options

Value Label DefaultStatus InvariantName
0 Active 1 Active
1 Inactive 2 Inactive

statuscode

Property Value
Description Reason for the status of the Chat widget
DisplayName Status Reason
IsValidForForm True
IsValidForRead True
LogicalName statuscode
RequiredLevel None
Type Status

statuscode Options

Value Label State
1 Active 0
2 Inactive 1

TimeZoneRuleVersionNumber

Property Value
Description For internal use only.
DisplayName Time Zone Rule Version Number
Format None
IsValidForForm False
IsValidForRead True
LogicalName timezoneruleversionnumber
MaxValue 2147483647
MinValue -1
RequiredLevel None
Type Integer

UTCConversionTimeZoneCode

Property Value
Description Time zone code that was in use when the record was created.
DisplayName UTC Conversion Time Zone Code
Format None
IsValidForForm False
IsValidForRead True
LogicalName utcconversiontimezonecode
MaxValue 2147483647
MinValue -1
RequiredLevel None
Type Integer

Read-only attributes

These attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.

CreatedBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the user who created the record.
DisplayName Created By
IsValidForForm True
IsValidForRead True
LogicalName createdby
RequiredLevel None
Targets systemuser
Type Lookup

CreatedByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyname
MaxLength 100
RequiredLevel None
Type String

CreatedByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

CreatedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the record was created.
DisplayName Created On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName createdon
RequiredLevel None
Type DateTime

CreatedOnBehalfBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the delegate user who created the record.
DisplayName Created By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName createdonbehalfby
RequiredLevel None
Targets systemuser
Type Lookup

CreatedOnBehalfByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfbyname
MaxLength 100
RequiredLevel None
Type String

CreatedOnBehalfByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

ModifiedBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the user who modified the record.
DisplayName Modified By
IsValidForForm True
IsValidForRead True
LogicalName modifiedby
RequiredLevel None
Targets systemuser
Type Lookup

ModifiedByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyname
MaxLength 100
RequiredLevel None
Type String

ModifiedByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

ModifiedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the record was modified.
DisplayName Modified On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName modifiedon
RequiredLevel None
Type DateTime

ModifiedOnBehalfBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the delegate user who modified the record.
DisplayName Modified By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName modifiedonbehalfby
RequiredLevel None
Targets systemuser
Type Lookup

ModifiedOnBehalfByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfbyname
MaxLength 100
RequiredLevel None
Type String

ModifiedOnBehalfByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

msdyn_AuthsettingsIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_authsettingsidname
MaxLength 100
RequiredLevel None
Type String

msdyn_liveworkstreamidName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_liveworkstreamidname
MaxLength 100
RequiredLevel None
Type String

msdyn_oc_geolocationproviderName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_oc_geolocationprovidername
MaxLength 100
RequiredLevel None
Type String

msdyn_ocWidgetLanguageName

Added by: Omnichannel - Chat Patch Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_ocwidgetlanguagename
MaxLength 100
RequiredLevel None
Type String

msdyn_operatinghouridName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_operatinghouridname
MaxLength 100
RequiredLevel None
Type String

msdyn_PostConversationSurveyName

Added by: Omnichannel - Chat Patch Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_postconversationsurveyname
MaxLength 450
RequiredLevel None
Type String

msdyn_WidgetLocaleName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_widgetlocalename
MaxLength 100
RequiredLevel None
Type String

OwnerIdName

Added by: Active Solution Solution

Property Value
Description Name of the owner
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName owneridname
MaxLength 100
RequiredLevel SystemRequired
Type String

OwnerIdYomiName

Added by: Active Solution Solution

Property Value
Description Yomi name of the owner
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName owneridyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

OwningBusinessUnit

Added by: Active Solution Solution

Property Value
Description Unique identifier for the business unit that owns the record
DisplayName Owning Business Unit
IsValidForForm False
IsValidForRead True
LogicalName owningbusinessunit
RequiredLevel None
Targets businessunit
Type Lookup

OwningTeam

Added by: Active Solution Solution

Property Value
Description Unique identifier for the team that owns the record.
DisplayName Owning Team
IsValidForForm False
IsValidForRead True
LogicalName owningteam
RequiredLevel None
Targets team
Type Lookup

OwningUser

Added by: Active Solution Solution

Property Value
Description Unique identifier for the user that owns the record.
DisplayName Owning User
IsValidForForm False
IsValidForRead True
LogicalName owninguser
RequiredLevel None
Targets systemuser
Type Lookup

VersionNumber

Added by: Active Solution Solution

Property Value
Description Version Number
DisplayName Version Number
IsValidForForm False
IsValidForRead True
LogicalName versionnumber
MaxValue 9223372036854775807
MinValue -9223372036854775808
RequiredLevel None
Type BigInt

One-To-Many Relationships

Listed by SchemaName.

msdyn_livechatconfig_msdyn_questionsequence

Same as msdyn_questionsequence entity msdyn_livechatconfig_msdyn_questionsequence Many-To-One relationship.

Property Value
ReferencingEntity msdyn_questionsequence
ReferencingAttribute msdyn_chatengagementtochatsequenceid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName msdyn_livechatconfig_msdyn_questionsequence
AssociatedMenuConfiguration Behavior: UseCollectionName
Group: Details
Label:
Order: 10000
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

msdyn_msdyn_livechatconfig_msdyn_chatquestionnaireresponse

Same as msdyn_chatquestionnaireresponse entity msdyn_msdyn_livechatconfig_msdyn_chatquestionnaireresponse Many-To-One relationship.

Property Value
ReferencingEntity msdyn_chatquestionnaireresponse
ReferencingAttribute msdyn_livechatconfigid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName msdyn_msdyn_livechatconfig_msdyn_chatquestionnaireresponse
AssociatedMenuConfiguration Behavior: UseCollectionName
Group: Details
Label:
Order: 10000
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

msdyn_msdyn_livechatconfig_msdyn_livechatwidgetlocation_livechatconfigid

Same as msdyn_livechatwidgetlocation entity msdyn_msdyn_livechatconfig_msdyn_livechatwidgetlocation_livechatconfigid Many-To-One relationship.

Property Value
ReferencingEntity msdyn_livechatwidgetlocation
ReferencingAttribute msdyn_livechatconfigid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName msdyn_msdyn_livechatconfig_msdyn_livechatwidgetlocation_livechatconfigid
AssociatedMenuConfiguration Behavior: UseCollectionName
Group: Details
Label:
Order: 10000
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

Many-To-One Relationships

Each Many-To-One relationship is defined by a corresponding One-To-Many relationship with the related entity. Listed by SchemaName.

msdyn_msdyn_authsettings_msdyn_livechatconfig

See msdyn_authenticationsettings Entity msdyn_msdyn_authsettings_msdyn_livechatconfig One-To-Many relationship.

msdyn_msdyn_liveworkstream_msdyn_livechatconfig_liveworkstreamid

Added by: Omnichannel – Base Solution

See msdyn_liveworkstream Entity msdyn_msdyn_liveworkstream_msdyn_livechatconfig_liveworkstreamid One-To-Many relationship.

Introduction to Omnichannel for Customer Service
Developer guide for Omnichannel for Customer Service