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Dynamics 365 Customer Voice

  • Reference

Use Dynamics 365 Customer Voice to quickly create and send customized surveys to keep in close contact with your customers. View responses in automatically generated reports that highlight important trends and flag outlier scores for immediate attention. Track the customer metrics that matter the most to your business to make informed decisions.

This connector is available in the following products and regions:

Service Class Regions
Logic Apps Standard All Logic Apps regions except the following:
     -   Azure China regions
     -   US Department of Defense (DoD)
Power Automate Standard All Power Automate regions except the following:
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Power Apps Standard All Power Apps regions except the following:
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Contact
Name Microsoft
URL Microsoft LogicApps Support
Microsoft Power Automate Support
Microsoft Power Apps Support
Connector Metadata
Publisher Microsoft
Website https://formspro.microsoft.com/

Known issues and limitations

  • The connector only works with organizational accounts.
  • Group forms will not show up in the drop-down list.

Throttling Limits

Name Calls Renewal Period
API calls per connection 500 60 seconds

Actions

Create an invitation

This action creates a survey invitation and returns a personalized invitation link.
Send a survey

This action sends a survey to a specified list of recipients and creates a survey invitation for each recipient.

Create an invitation

Operation ID:
createSurveyInvite

This action creates a survey invitation and returns a personalized invitation link.

Parameters

Name Key Required Type Description
Project
 ProjectId True string

Select a project
Survey
 FormId True string

Select a survey
Email
 Email string

The email address to identify the survey invite, Optionally enter the recipient info.
Subject
 subject string

Subject of the invitation
First name
 firstName string

If the first name was personalized in email or used in pipe, enter the value here to replace
Last name
 lastName string

If the last name was personalized in email or used in pipe, enter the value here to replace
Regarding
 Regarding string

Relate this invitation by providing an entity id and entity type from this CDS in the format: entity type name, entity id
Recipient details
 RecipientInfo string

If the recipient is from CDS, specify an entity id and entity type of the recipient to relate in the format: entity type name, entity id
item
 item dynamic

schema

Returns

Name Path Type Description
Invitation Id
 InvitationId string

The unique identifier of the created survey invitation.
Invitation link
 Invitationlink string

The personalized invitation link of the survey.
Unsubscribe link
 Unsubscribelink string

The unsubscribe link of the survey.

Send a survey

Operation ID:
sendSurvey

This action sends a survey to a specified list of recipients and creates a survey invitation for each recipient.

Parameters

Name Key Required Type Description
To
 to True string

Add a list of recipients this survey is sent to
Project
 ProjectId True string

Select a project
Survey
 FormId True string

Select a survey
Email template
 EmailTemplateId True string

Select an email template
Regarding
 Regarding string

Relate this invitation by providing an entity id and entity type from this CDS in the format: entity type name, entity id
Recipient details
 RecipientInfo string

If the recipient is from CDS, specify an entity id and entity type of the recipient to relate in the format: entity type name, entity id
First name
 firstName string

If the first name was personalized in email or used in pipe, enter the value here to replace
Last name
 lastName string

If the last name was personalized in email or used in pipe, enter the value here to replace
item
 item dynamic

schema

Returns

response
string

Definitions

string

This is the basic data type 'string'.