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Microsoft.Crm.UnifiedServiceDesk.Dynamics Namespace

Classes

ActionCalls

Represents a call to a UII action associated with a hosted control.

ActionCommands

Represents the UII action commands.

ActionConverter

Represents the converter used by the execute action to convert the arguments to combo box value.

Actions

Represents User Interface Integration (UII) actions.

AgentInfoEventArgs
AllStatusEventArgs
BooleanToVisibilityConverter
BrowserProcessChangeHandler
BrowserWindowEx

Contains the interaction logic for ToolbarBrowserWindow.xaml

ChatSessionEventArgs
CRMDialogs

Represents a base WPF hosted control for use with UII desktop.

CRMDialogs.AssignTo

Microsoft Dynamics 365 dialog used to assign the case.

CRMEntityConverter

Represents the convertor used by the action drop down combo box item (can be seen when one executes action directly from debugger,) to provide combo box values from a given entity. 

CRMEntityDescriptionConverter
CRMGlobalManager

This hosted control is the core to the CRM window management and is the primary control mechanism for the Unified Service Desk for CRM It must be configured as a global application for all implementations

CRMGlobalManager.ActionResultArgs
CRMGlobalManager.AppWithFocusEventArgs
CRMGlobalManager.UIIEventDefinition
CRMGlobalManager.WindowRoute
CRMImageConverter
CRMRibbon

This is a base wpf hosted control for use with Uii desktops. Reads CRM Ribbon and attempts to reconstruct it in USD Desktop

CRMRibbon.RibbonAttributes
DDUtils
Debugger

Interaction logic for Debugger.xaml

DebuggerArgs
DragDropHelper
DraggedAdorner
DynamicsBaseHostedControl

Base class for creating native Unified Service Desk hosted controls.

DynamicsBaseHostedControl.ShortcutAttributes
DynamicsCustomerRecord
DynamicsLogger

TraceLogger Class for Dynamics Namespace

ErrorEventArgs
EventConstant
EventConstants
GenericWebBrowser

Interaction logic for GenericWebBrowser.xaml

GlobalEventBroker
HostedApplicationConfiguration

Represents the hosted application’s configuration information.

HostedApplicationConverter
HostedControls

Represents the hosted controls.

InsertionAdorner
KeyGestureComparer
Notification

Represents the Interaction logic for Notification.xaml

Notification.NotificationItem

Represents the notification item.

OmniChannelControl
OmniChannelEventArgs
ParameterUpdatedArgs

Represents args for parameters updated.

PresenceControl
PresenceControlConstant
PresenceEventArgs
RibbonHostedControl

Represents the interaction logic for RibbonHostedControl.xaml. For internal use only.

RibbonHostedControl.RemergeDefinition
RibbonHostedControl.RemergeStackItem
RibbonToolbar

Represents the interaction logic for RibbonToolbar.xaml

ScriptControl

Represents the interaction logic for ScriptControl.xaml

ScriptDefinitions

Represents the script definition.

SearchDefinition

Represents the search definition.

SessionOverview

Represents the interaction logic for UserControl1.xaml

SessionTabsControl

Represents the interaction logic for WpfSessionTabsControl.xaml

SessionTimer

Represents the interaction logic for SessionTimer.xaml

SessionUrl

Represents the session URL.

ShortcutKeyInvokedArgs
ShortcutKeyRegistration
SingleValueArrayConverter<T>
SPAControl
StatusInfoEventArgs
SwitchSessionEventArgs
TelemetryValueChangeHandler
TextToVisibilityConverter

Represents the convertor used by notes control to decide the visibility of the notes box.

TodoList

Represents the interaction logic for TodoList.xaml

TodoList.TodoTag

Represents the ToDo list.

Toolbar

Represents a base WPF hosted control for use with UII desktops.

TreeBar

Represents the interaction logic for TreeBar.xaml

TreeBarItem

Represents the tree bar item.

TreeBarView

Represents the tree bar view.

UCPageControl
UsdDesktopLoadEventArgs

Represents the argument array used by Unified Service Desk when it is notifying of loading actions.

USDInternalEventsScriptingObject
UsdTraceListener

Represents the USD trace listener.

UserNotes

Interaction logic for UserNotes.xaml

Utility
Utility.ReplacementParameterDescription

Contains the description of replacement parameters.

WorkflowComboBoxConverter

Convertor used by the action drop down combo box item( can be seen when one executes action directly from debugger) to provide combo box values from a given workflow. 

Structs

AgentInfo
Status

Interfaces

ICRMCustomerSearch

Represents the CRM customer search interface.

ICRMCustomerSearch2
ICRMRibbonContributor

For internal use only.

ICRMRibbonManager
ICRMWindowContainer

Implemented by any adapter or hosted control that manages CRM windows.

ICRMWindowRouter
ISessionInfoConsumer

Represents the interface for the consumer’s session information.

IUsdControl

Represents the interface for USD control.

IUserSettingsService

Enums

CRMGlobalManager.DecisionType
CRMGlobalManager.Direction
CRMGlobalManager.RouteDestination
CRMGlobalManager.RouteType
CRMGlobalManager.WindowRouteAction
DynamicsBaseHostedControl.ShortcutState
HostedControlType
PresenceControlStatus
WindowHostType

Represents the enumeration for the various hosted control types in Unified Service Desk.

Delegates

CRMGlobalManager.AsyncDoRouteDelegate
ShotcutKeyInvoked