CtiAgentStateManager Class
Definition
Important
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Represents the base class for managing agent state actions This class is intended to be overridden as necessary to provide implementation points for custom CTI commands.
public ref class CtiAgentStateManager abstract : Microsoft::Uii::Desktop::Cti::Core::ICtiAgentStateManagerpublic abstract class CtiAgentStateManager : Microsoft.Uii.Desktop.Cti.Core.ICtiAgentStateManagertype CtiAgentStateManager = class
interface ICtiAgentStateManagerPublic MustInherit Class CtiAgentStateManager
Implements ICtiAgentStateManager- Inheritance
-
CtiAgentStateManager
- Implements
Constructors
| CtiAgentStateManager(ICtiControl) |
Initializes a new instance of the ICtiControl class. |
Properties
| AgentGlobalConfig |
Gets or sets the agent configuration information. |
| CtiHostedControl |
Gets the pointer to the hosted control provided during construction. |
| CurrentAgentState |
Gets or sets the current agent’s state. |
| GetCurrentAgentState |
Gets the current agent state. |
Methods
| LoadGlobalAgentConfig() |
Loads the global agent configuration. |
| OnUpdateAgentStatusEvent(CtiCoreEventArgs) |
Handles an update for the CTI platform indicating that an agent change event has occured. This method should aways be overriden. |
| SendAvailable() |
Notifies the calling system that the agent is available. |
| SendLoggedOut() |
Notifies the calling system that the agent is logged out. |
| SendUnavailable() |
Raises the unavailable event |
| SetAgentMediaAddress(String) |
Sets the media endpoint of an agent desktop. This could be a TN, IPAddress or some other method. |
| SetAvailable() |
Sets the agent state to available. |
| SetUnavailable(String) |
Sets the agent state for the ID of the current agent to unavailable. |
| UpdateState() |
Updates the agent state. |
Events
| AgentAvailable |
Raised when an agent available state is set. |
| AgentLoggedOut |
Raised when an agent logged out state is set. |
| AgentNotAvailable |
Raised when an agent not available state is set. |