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Sales Return of Goods from Registered or Unregistered Customer

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Sales to a registered customer are known as B2B sales, sales to an unregistered customer are known as B2C sales. There is no difference in computation of tax for a B2B and B2C sales. However, they are required to be reported in separately in GSTR-1.

A customer may require to return the goods or issue credit note due to various reasons like damaged goods, quality issues etc.

Process of sale return from registered or unregistered customer has been explained in this document.

Create a sales return order or credit memo

  1. Choose the Search for Page or Report. icon, enter Sales Return Order or Sales Credit Memo, and then choose the related link.
  2. Select Customer on Sales Return Order or Sales Credit Memo header, GST customer type should be Registered or Unregistered.
  3. Select Item Code for goods or G/L Account for Service Sale on Sales Return Order or Sales Credit Memo line. GST Group Code, HSN/SAC Code should not be blank on Item or G/L Account.

For example, there is a sales credit memo for INR 10,000 and 18% GST (i.e. 9% CGST and 9% SGST/UTGST in case of Intra-State or Intra-Union Territory transaction or 18% IGST in case of Inter-State transaction) has to be charged on the credit memo amount.

  • GST calculation will appear in the Fact Box, as following:

    Component Amount
    GST Base Amount 10,000
    CGST 900
    SGST 900

  • GL Entries for Intra-State Sales Return of Goods from Registered or Unregistered Customer, will be as following:

    Particulars Amount
    Sales Account 10,000
    SGST/UTGST Payable Account 900
    CGST Payable Account 900
    Customer Account -11800

  • GL Entries for Inter-State Sales Return of Goods from Registered or Unregistered Customer, will be as following:

    Particulars Amount
    Sales Account 10,000
    IGST Payable Account 1800
    Customer Account - 11800

  • GL Entries for Intra-State Sales Return of Services from Registered or Unregistered Customer, will be as following:

    Particulars Amount
    Service Account 10,000
    SGST/UTGST Payable Account 900
    CGST Payable Account 900
    Customer Account -11800

  • GL Entries for Inter-State Sales Return of Services from Registered or Unregistered Customer, will be as following:

    Particulars Amount
    Services Account 10,000
    IGST Payable Account 1800
    Customer Account - 11800

See Also

Sale Return from Registered Customer with Overseas POS

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