Create and configure organization FAQs

A: Azure DevOps is free for these users to join:

• Five users who get Basic features, like version control and tools for Agile, Java, and build and release management.

• Unlimited users who get Stakeholder features, like working with your backlog, work items, and queries.

• Unlimited Visual Studio subscribers, who also get Basic features.

For more information, see Azure DevOps pricing

A: This might happen if you're using an unsupported browser. For the best experience, make sure that you're using a supported browser.

A: Find Visual Studio subscriptions that include Azure DevOps.

A: If you're a new user, you can change your profile details. Change your profile details only once.

1. Confirm your profile details.

   

2. Continue creating your organization.

   

A: Find your organization's region.

A: Change these when you sign up for your organization.

Azure DevOps uses Agile as the default process to organize your work. Your organization's default location is based on the closest Microsoft Azure region where Azure DevOps is available. For a better experience, select a location that's closest to most users in your organization.

If a new region or location opens later, you can change your organization location or region. You can also select another process, like Scrum, if that works best for you.

If you connected your organization to Microsoft Entra ID but you belong to multiple directories and want to select a different directory, change your directory here:

Create an organization

For more information, see Plan your Azure DevOps organization structure.

A: You can create multiple organizations. But instead of creating another organization, you might consider creating another project. Your organization can have unlimited private projects by using Git or Microsoft Team Foundation Version Control.

There's no limit to the number of organizations that you can join.

A: Some features require you to install an extension, which might be available for free or paid.

A: Sign in to your Visual Studio profile.

A: Yes, multiple projects help you keep work separate when you have development projects for different teams. Only one project collection is supported.

To create projects, you need project collection administrator or organization owner permissions. For details, see Create a project.

To learn more about projects and when you should or shouldn't add one, see About projects and scaling your organization.

A: Yes, you can delete a project that you don't use anymore.

A: Sign in to your Visual Studio profile to find your organization list.

A: Yes. See Delete or recover your organization.

A: Your choice of account type affects how you control access and authenticate users for your organization.

When you sign up with a Microsoft account:

• You're solely responsible for managing access to your organization.
• All users must sign in with Microsoft accounts.

When you sign up with a work or school account:

• Your organization is automatically connected to your directory in Microsoft Entra ID.
• All users must be members in the connected directory to get access to your organization.
• The directory administrator has control over who can join the directory.
• You sign in with work or school accounts, or with Microsoft accounts if your company allows that.

To add users to the directory, you must be a directory administrator. If you can't access, work with your directory administrator to add users. Learn more about work or school accounts for your organization.

A: Yes, see Disconnect your organization from Microsoft Entra ID and Connect your organization to Microsoft Entra ID.

Q: Why do I have to choose between a "work or school account" and my "personal account"?

A: This happens when you sign in with an email address (for example, jamalhartnett@fabrikam.com) that's shared by your personal Microsoft account and by your work account or school account. Although both identities use the same sign-in address, they're still separate identities. The two identities have different profiles, security settings, and permissions.

• Choose Work or school account if you want to use your directory to authenticate users and control organization access. This option limits access to members in your organization's directory. In this case, all other users also must sign in with work or school accounts.

• Choose Personal account if you want to use your Microsoft account with Azure DevOps. In this case, all other users also must sign in with Microsoft accounts.

Q: Why can't I sign in after I select "personal Microsoft account" or "work or school account"?

A: When your sign-in address is shared by your personal Microsoft account and by your work account or school account, but your selected identity doesn't have access, you can't sign in. Although both identities use the same sign-in address, they're separate: they have different profiles, security settings, and permissions.

Sign out completely from Azure DevOps by completing the following steps. Closing your browser might not sign you out completely. Sign in again and select your other identity:

1. Close all browsers, including browsers that aren't running Azure DevOps.

2. Open a private or incognito browsing session.

3. Go to this URL: https://aka.ms/vssignout.

   You see a message that says, "Sign out in progress." After you sign out, you're redirected to the Azure DevOps @dev.azure.microsoft.com webpage.

   Tip

   If the sign-out page takes more than a minute to sign you out, close the browser and continue.

4. Sign in to Azure DevOps again. Select your other identity.

A: Azure DevOps storage features help make sure that your data is available in case of hardware failure, service disruption, or datacenter disasters. Azure DevOps helps protect data from accidental or malicious deletion.

We follow industry best practices and have enterprise-grade security measures to help protect your code and project data. Also, all communication between your computer and the service takes place over an encrypted HTTPS connection. Learn how your data is secured and protected.

A: Yes, your code and your intellectual property are yours. Please review our terms of service and privacy policy.

A: You can find it here: Azure DevOps SLA.

A: You can try Subscription Support or for more information, see Set up Visual Studio FAQs.

A: You may not find the user for one of the following reasons:

• The user isn't in your organization, or the user doesn't have organization access. Learn how to add a user to your organization.
• The user hasn't created a Visual Studio profile and agreed to the Terms of Service.
• If you recently added this person to your organization, you might experience a delay before the user appears in the possible organization owners list.
• If your organization uses Microsoft Entra ID to control access, directory members don't appear in the possible organization owners list until they meet the requirements. For more information, see Access Microsoft Entra FAQs.

A: Azure DevOps Administrators can claim ownership of organizations where the current owner and any members of the Project Collection Administrators group are inactive in the Microsoft Entra tenant that's connected to your organization. For more information, see Resolve inactive organization owner.

A: Yes. If you are a Project Collection Administrator, you can change the organization owner in your organization settings. For more information, see Change the organization owner.

A: Only the organization owner can change the URL. If you're the organization owner, learn how to change the organization URL.

A: Yes, if you're a Project Collection Administrator.

A: Your organization can have only one owner. Only organization owners can do certain actions, so make sure you keep your organization owner updated.

A: Yes. For more information, see Resolve orphaned organization ownership.

A: If our Terms of Service have changed since you last signed in, you may need to agree and confirm that your information is up to date.

A: No, this behavior isn't a bug and is how it has been implemented. We hope to address this behavior soon.

A: The organization owner can do the following tasks, which other users don't have permissions to do:

• Manage billing in the Azure portal
• Pay for users to access the organization
• Pay for additional organization services
• Rename the organization URL
• Change the organization owner
• Recover a deleted organization

Project collection administrators (PCAs) can perform all actions done by organization owners, except for recovering a deleted organization. This is a current limitation we're working to resolve.

A: Your list of organizations is associated with the identity that you use to sign in to Azure DevOps.

If you're asked to choose between your personal Microsoft account or your work or school account when you sign in, maybe you selected the wrong identity.

Try to sign out completely from Azure DevOps, then sign in again and select your other identity.

Closing your browser doesn't always sign you out completely. Here's how you can sign out completely:

1. Close all browsers, including browsers that aren't running Azure DevOps.

2. Open a private or incognito browsing session.

3. Go to this URL: https://aka.ms/vssignout.

   You see the message "Sign out in progress." After you sign out, you're redirected to the Visual Studio page @visualstudio.microsoft.com.

   Tip

   If the sign-out page takes more than a minute to sign you out, close the browser and continue.

4. Sign in to Azure DevOps again. Select your other identity.

A: See Delete your organization, which includes prerequisites and helpful tips.

A: See Recover your organization.

Q: How do I get help or support for Azure DevOps?

A: You have the following options for support:

• Report a problem with Azure DevOps on Developer Community.
• Provide a suggestion on Developer Community
• Get advice on Stack Overflow
• View the archives of the Azure DevOps forum on MSDN

Related articles

• Access with Microsoft Entra FAQ
• Set up Visual Studio FAQ
• User and permissions management FAQ