CtiAgentStateManager Class

Article
02/21/2017

Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2013, Dynamics CRM 2015, Dynamics CRM 2016

Represents the base class for managing agent state actions This class is intended to be overridden as necessary to provide implementation points for custom CTI commands.

Namespace: Microsoft.Uii.Desktop.Cti.Core
Assembly: Microsoft.Uii.Desktop.Cti.Core (in Microsoft.Uii.Desktop.Cti.Core.dll)

Inheritance Hierarchy

System.Object
Microsoft.Uii.Desktop.Cti.Core.CtiAgentStateManager

Syntax

public abstract class CtiAgentStateManager : ICtiAgentStateManager

Public MustInherit Class CtiAgentStateManager
    Implements ICtiAgentStateManager

Constructors

	Name	Description
	CtiAgentStateManager(ICtiControl)	Initializes a new instance of the ICtiControl class.

Properties

	Name	Description
	AgentGlobalConfig	Gets or sets the agent configuration information.
	CtiHostedControl	Gets the pointer to the hosted control provided during construction.
	CurrentAgentState	Gets or sets the current agent’s state.
	GetCurrentAgentState	Gets the current agent state.

Methods

	Name	Description
	Equals(Object)	(Inherited from Object.)
	Finalize()	(Inherited from Object.)
	GetHashCode()	(Inherited from Object.)
	GetType()	(Inherited from Object.)
	LoadGlobalAgentConfig()	Loads the global agent configuration.
	MemberwiseClone()	(Inherited from Object.)
	OnUpdateAgentStatusEvent(CtiCoreEventArgs)	Handles an update for the CTI platform indicating that an agent change event has occured. This method should aways be overriden.
	SendAvailable()	Notifies the calling system that the agent is available.
	SendLoggedOut()	Notifies the calling system that the agent is logged out.
	SendUnavailable()	Raises the unavailable event
	SetAgentMediaAddress(String)	Sets the media endpoint of an agent desktop. This could be a TN, IPAddress or some other method.
	SetAvailable()	Sets the agent state to available.
	SetUnavailable(String)	Sets the agent state for the ID of the current agent to unavailable.
	ToString()	(Inherited from Object.)
	UpdateState()	Updates the agent state.

Events

	Name	Description
	AgentAvailable	Raised when an agent available state is set.
	AgentLoggedOut	Raised when an agent logged out state is set.
	AgentNotAvailable	Raised when an agent not available state is set.

Thread Safety

Any public static ( Shared in Visual Basic) members of this type are thread safe. Any instance members are not guaranteed to be thread safe.

Partager via