ICtiCallStateManager Interface

Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2013, Dynamics CRM 2015, Dynamics CRM 2016

Represents the interface for the CTI subsystem. Not for developer use Internal only.

Namespace: Microsoft.Uii.Desktop.Cti.Core
Assembly: Microsoft.Uii.Desktop.Cti.Core (in Microsoft.Uii.Desktop.Cti.Core.dll)

Syntax

public interface ICtiCallStateManager

Public Interface ICtiCallStateManager

	Name	Description
	CallCount	Gets the count of calls that are currently in the system.
	CallersList	Gets or sets the list of callers.
	EnableAutoAnswer	Gets or sets a Boolean value that specifies whether auto answer is enabled.
	EnableOverrideAutoAnswerOnExistingCalls	Gets or sets a Boolean value that specifies whether override auto answer is enabled on existing calls.
	GetRootCtiInterface	Retrieves the Core CTI hosted control.

	Name	Description
	AnswerCall(Guid)	Checks whether the answer call request was sent to the hosted CTI interface.
	ConferenceCall(Guid, Dictionary<String, String>)	Conferences a call by passing the additional data to the CTI connector.
	DirectDialOut(String)	Checks whether the direct dial out was successful.
	GetCallInfoData(Guid)	Retrieves the call info data for the given call reference ID.
	GetCallState(Guid)	Returns the current call state.
	GetCallVariable(Guid, String)	Gets the all variable.
	HangUpCall(Guid)	Checks if the call was hung up.
	HoldCall(Guid)	Holds the call specified by the call ID
	PickupCall(Guid)	Issues a pickup call request to the hosted CTI interface.
	PushUrl(Guid, Dictionary<String, String>)	Pushes a URL to the call.
	RaiseCallStateChangeEvent(CtiCallEventArgs)	Raised by a call state change event.
	RaiseNewCallEvent(NewCallEventArgs)	Raises the new call event.
	RejectCall(Guid, Dictionary<String, String>)	Rejects the call back to the queue.
	SendChatMessage(Guid, Dictionary<String, String>)	Sends a chat message to the call.
	SetCallVariables(Guid, Dictionary<String, String>)	Sets Call Data items in the collection Calls a method in the ICTI interface.
	TransferCall(Guid, Dictionary<String, String>)	Transfers a call by passing the additional data to the CTI connector.
	UpdateState()	Updates the state.
	WrapUpCall(Guid, Dictionary<String, String>)	Wraps up the call.

	Name	Description
	CallDestructed	Raised when a call is terminated.
	CallItemEvent	Raised when a call item event is raised.
	CallManagerStateNewCall	Event raised when a new call is received.
	CallManagerStateUpdate	Event raised when the state of the call changes.

Utilize the base class instead Call State Manager Interface for extending Call State managers.