Microsoft-Windows-RemoteAssistance-Exe
Applies To: Windows 7, Windows 8, Windows 8.1, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Vista
The Microsoft-Windows-RemoteAssistance-Exe component enables a user with a computer problem to receive assistance from another person who is located elsewhere. The helper can be a friend or a support professional. In the corporate environment, the helper is usually an employee receiving help from the corporate IT helpdesk. In the home environment, the user is often receiving help from a friend or a family member who is a power user and is remotely located.
To enable remote assistance, you must configure the Windows® Firewall. Use the FirstLogonCommands setting to create a command that configures Windows Firewall. Use Netsh to enable Remote Assistance. For example,
netsh advfirewall firewall set rule group="Remote Assistance" new enable=yes
In This Section
Specifies whether only encrypted tickets are created. |
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Specifies that a user can request help from a friend or a support professional. |
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Specifies that a friend or a support professional can take control of the computer of the person requesting assistance. |
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Specifies the maximum amount of time that a ticket can live. |
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Specifies the units for the maximum amount of time that a ticket can live. |
Applies To
This element is available in the following editions and architectures.
| Windows Edition | Windows for x86-based computers | Windows for x64-based computers | Windows for Itanium-based computers |
|---|---|---|---|
Windows 8.1 |
x86 |
amd64 |
Not available |
Windows 8.1 Pro |
x86 |
amd64 |
Not available |
Windows Server 2012 R2 |
Not available |
amd64 |
Not available |
Windows® 8 |
x86 |
amd64 |
Not available |
Windows® 8 Enterprise |
x86 |
amd64 |
Not available |
Windows® 8 Pro |
x86 |
amd64 |
Not available |
Windows Server® 2012 Datacenter |
Not available |
amd64 |
Not available |
Windows Server® 2012 Essentials |
Not available |
amd64 |
Not available |
Windows Server® 2012 Foundation |
Not available |
amd64 |
Not available |
Windows Server® 2012 Standard |
Not available |
amd64 |
Not available |
Windows® 7 Enterprise |
x86 |
amd64 |
Not available |
Windows® 7 Home Basic |
x86 |
amd64 |
Not available |
Windows® 7 Home Premium |
x86 |
amd64 |
Not available |
Windows® 7 Professional |
x86 |
amd64 |
Not available |
Windows® 7 Starter |
x86 |
Not available |
Not available |
Windows® 7 Ultimate |
x86 |
amd64 |
Not available |
Windows Vista® Business |
x86 |
amd64, wow64 |
Not available |
Windows Vista® Home Basic |
x86 |
amd64, wow64 |
Not available |
Windows Vista® Home Premium |
x86 |
amd64, wow64 |
Not available |
Windows Vista® Starter |
x86 |
Not available |
Not available |
Windows Vista® Ultimate |
x86 |
amd64, wow64 |
Not available |
Windows Server® 2008 R2 Datacenter |
Not available |
amd64 |
Not available |
Server Core installation option of Windows Server® 2008 R2 Datacenter |
Not available |
Not available |
Not available |
Windows Server® 2008 R2 Enterprise |
Not available |
amd64 |
Not available |
Server Core installation option of Windows Server® 2008 R2 Enterprise |
Not available |
Not available |
Not available |
Windows Server® 2008 R2 Foundation |
Not available |
amd64 |
Not available |
Windows Server® 2008 R2 Standard |
Not available |
amd64 |
Not available |
Server Core installation option of Windows Server® 2008 R2 Standard |
Not available |
Not available |
Not available |
Windows® Web Server 2008 R2 |
Not available |
amd64 |
Not available |
Server Core installation option of Windows® Web Server 2008 R2 |
Not available |
Not available |
Not available |
Windows Server® 2008 Datacenter |
x86 |
amd64, wow64 |
Not available |
Server Core installation option of Windows Server® 2008 Datacenter |
Not available |
Not available |
Not available |
Windows Server® 2008 Enterprise |
x86 |
amd64, wow64 |
Not available |
Server Core installation option of Windows Server® 2008 Enterprise |
Not available |
Not available |
Not available |
Windows Server® 2008 Standard |
x86 |
amd64, wow64 |
Not available |
Server Core installation option of Windows Server® 2008 Standard |
Not available |
Not available |
Not available |