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Event ID 5002 — Network Adapter Failure

  • Article

Applies To: Windows Server 2008

A network adapter failure can occur when there is a problem with the network adapter hardware or the network adapter driver software. Either of these conditions can cause resource or memory conflicts.

Event Details

Product: Windows Operating System
ID: 5002
Source: E100B
Version: 6.0
Symbolic Name: EVENT_NDIS_HARDWARE_FAILURE
Message: %2 : Has determined that the network adapter is not functioning properly.

Resolve

Replace or reconfigure the network adapter

The computer has an older Industry Standard Architecture (ISA) bus-enabled network adapter. Replace the network adapter with a newer version that is not ISA bus-enabled.

After replacing the network adapter, use Device Manager to update the driver.

To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.

To use Device Manager to update the network adapter driver:

  1. Click Start, type devmgmt.msc in Start Search, and then press** **ENTER.
  2. Expand Network Adapters.
  3. Right-click the network adapter, and then click Update Driver Software.
  4. Follow the steps in the Update Driver wizard.

Verify

To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.

To use Device Manager to view the status of network adapters:

  1. Click Start, type devmgmt.msc in Start Search, and then press** **ENTER.
  2. Click Network adapters in the Device Manager tree, and then verify that the network adapter is present.
  3. Right-click the network adapter, and then click Properties.
  4. Device Status should indicate This device is working properly.

Network Adapter Failure

Networking