Event ID 64 — Printer Driver Installation Status
Applies To: Windows Server 2008
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Printer driver installation status relates to the process of installing or updating printer drivers.
Event Details
| Product: | Windows Operating System |
| ID: | 64 |
| Source: | Microsoft-Windows-PrintSpooler |
| Version: | 6.0 |
| Symbolic Name: | MSG_OFFLINE_PRINTER_ADD_FAILED |
| Message: | The attempt to install printer %1 into an offline operating system image failed with Win32 error code %2. This can occur if the printer driver requires user input or displays a user interface (UI) during installation. |
Resolve
Start the offline operating system and reinstall the printer
Start the offline operating system, open Printers in Control Panel and then use the Add Printer Wizard to install the printer interactively.
Verify
To verify that you resolved the problem:
- Open the Printers folder on the affected computer, right-click an open area, and then click Server Properties. Make sure that the expected driver is installed.
- In the Printers folder, right-click the printer and then click Properties. On the Advanced tab, confirm that the expected driver is selected.
- Print a test page. If the print server logs spooler information events, look for Print Spooler Event 10 after printing, and then examine the document to confirm that it printed correctly.