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Event ID 11002 — DNS Client Service Status

  • Article

Applies To: Windows Server 2008

Domain Name System (DNS) is a protocol that makes it possible for a computer to obtain the numeric IP address of another computer by submitting the target computer's name to a DNS server computer. The DNS Client service sends requests for name resolution services to DNS servers. Problems with the DNS Client service can prevent a network computer from locating other network computers.

Event Details

Product: Windows Operating System
ID: 11002
Source: DnsApi
Version: 6.0
Symbolic Name: EVENT_DNS_CACHE_START_FAILURE_NO_CONTROL
Message: The DNS Client service could not start because the system could not register a service control handler, possibly because there are no more available system resources. Close any applications that are not in use, or restart the computer. Try to restart the service and then check Event Viewer for new related errors. For specific error code information, see the record data below.

Resolve

Free memory or other system resources

Close all unnecessary applications, and then start the DNS Client service.

To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.

To start the DNS Client service:

  1. On the DNS client computer, start Services. To start Services, click Start, click All Programs, click Administrative Tools, and then click Services.
  2. In the Services (local) list, right-click DNS Client, and then click Start.

If the DNS Client service does not start, restart the computer to free any memory or other system resources that have been allocated by programs without being released, and then confirm that the DNS Client service has started.

To restart the computer:

  • On the DNS client computer, click Start, click the arrow next to the Lock button, and then click Restart.

To confirm that the DNS Client service has started:

  • On the DNS client computer, start Services. To start Services, click Start, click All Programs, click Administrative Tools, and then click Services.

The DNS Client service is running if Started appears next to DNS Client in the list.

If the problem persists, one or more applications that are running on the computer might be causing memory problems.

Verify

Check the event log, and verify that there are no DNS client events in the Event ID range 11000 through 11007.

Check that the following events exist for the domain name that is being used for the DNS client:

  • Event ID 11200
  • Event ID 11201
  • Event ID 11202

DNS Client Service Status

DNS Infrastructure