Event ID 8002 — 802.11 Wireless Connectivity

Applies To: Windows Server 2008

802.11 Wireless Connectivity provides the status of the wireless network adapter, as detected by the Windows operating system. 802.11 Wireless Connectivity can detect problems involving the wireless network adapter drivers, and problems involving independent hardware vendor (IHV) service.

Event Details

Resolve

WLAN AutoConfig failed to connect to a wireless network

A reason code is used to identify a known condition that is responsible for triggering a specific event. Each reason code has a corresponding Event log message. In some cases, multiple reason codes are linked to one event, and any one condition with an associated reason code can result in a reported event. The following lists provides the Reason Codes, Event log messages and # Def names corresponding to each condition that can trigger Event. "# def name" codes are provided because they can be useful, if you are working with Microsoft Customer Service and Support personnel. Following this list, there is prescriptive guidance for each Reason Code that is marked with an asterisk (*).

Note: For the most current list of reason codes and their associated meanings, see WLAN_REASON_CODE on the Web at https://go.microsoft.com/fwlink/?LinkId=99529.

Reason Codes, Event log messages, and #def names associated with this event:

• Reason Code:  131073   Event log message:  The wireless network is not compatible.    # def name:  WLAN_REASON_CODE_NETWORK_NOT_COMPATIBLE  
• Reason Code:  131074   Event log message:  The profile for the wireless network is not compatible.    # def name:  WLAN_REASON_CODE_PROFILE_NOT_COMPATIBLE  
• *Reason Code:  163848   Event log message:  The size of the SSID list exceeds the maximum size supported by the adapter.   # def name:  WLAN_REASON_CODE_SSID_LIST_TOO_LONG  
• Reason Code:  163849   Event log message:  The MSM connect call failed   # def name:  WLAN_REASON_CODE_CONNECT_CALL_FAIL  
• Reason Code:  163851   Event log message:  The specific network is not available   # def name:  WLAN_REASON_CODE_NETWORK_NOT_AVAILABLE  
• Reason Code:  163852   Event log message:  The profile used for the connection is changed or deleted   # def name:  WLAN_REASON_CODE_PROFILE_CHANGED_OR_DELETED  
• Reason Code:  163853   Event log message:  The password is probably not correct for the network.   # def name:  WLAN_REASON_CODE_KEY_MISMATCH  
• Reason Code:  163854   Event log message:  User did not provide information needed for the connection   # def name:  WLAN_REASON_CODE_USER_NOT_RESPOND  
• Reason Code:  196609   Event log message:  The security settings are not supported by the operating system.   # def name:  WLAN_REASON_CODE_UNSUPPORTED_SECURITY_SET_BY_OS  
• Reason Code:  196610   Event log message:  The security settings are not supported.   # def name:  WLAN_REASON_CODE_UNSUPPORTED_SECURITY_SET  
• Reason Code:  217088   Event log message:  User has cancelled the operation.   # def name:  WLAN_REASON_CODE_USER_CANCELLED  
• Reason Code:  217089   Event log message:  Driver disconnected while associating.   # def name:  WLAN_REASON_CODE_ASSOCIATION_FAILURE  
• Reason Code:  217090   Event log message:  Association times out.    # def name:  WLAN_REASON_CODE_ASSOCIATION_TIMEOUT  
• Reason Code:  217091   Event log message:  Pre-association security failed.    # def name:  WLAN_REASON_CODE_PRE_SECURITY_FAILURE  
• Reason Code:  217092   Event log message:  Failed to start security after association.    # def name:  WLAN_REASON_CODE_START_SECURITY_FAILURE  
• Reason Code:  217093   Event log message:  Security ends up with failure.   # def name:  WLAN_REASON_CODE_SECURITY_FAILURE  
• Reason Code:  217094   Event log message:  Security operation times out.    # def name:  WLAN_REASON_CODE_SECURITY_TIMEOUT  
• Reason Code:  217095   Event log message:  Driver disconnected while roaming.    # def name:  WLAN_REASON_CODE_ROAMING_FAILURE  
• Reason Code:  217096   Event log message:  Failed to start security for roaming.   # def name:  WLAN_REASON_CODE_ROAMING_SECURITY_FAILURE  
• Reason Code:  217097   Event log message:  Failed to start security for ad hoc peer.   # def name:  WLAN_REASON_CODE_ADHOC_SECURITY_FAILURE  
• Reason Code:  217098   Event log message:  Driver disconnected.    # def name:  WLAN_REASON_CODE_DRIVER_DISCONNECTED  
• Reason Code:  217099   Event log message:  Driver failed to perform some operations.    # def name:  WLAN_REASON_CODE_DRIVER_OPERATION_FAILURE  
• *Reason Code:  217100   Event log message:  IHV service is not available    # def name:  WLAN_REASON_CODE_IHV_NOT_AVAILABLE  
• *Reason Code:  217101   Event log message:  The response from the IHV service timed out.   # def name:  WLAN_REASON_CODE_IHV_NOT_RESPONDING  
• Reason Code:  217102   Event log message:  Timed out waiting for the driver to disconnect.   # def name:  WLAN_REASON_CODE_DISCONNECT_TIMEOUT  
• Reason Code:  217103   Event log message:  An internal error prevented the operation from being completed.   # def name:  WLAN_REASON_CODE_INTERNAL_FAILURE  
• Reason Code:  217104   Event log message:  A user interface request timed out.   # def name:  WLAN_REASON_CODE_UI_REQUEST_TIMEOUT  
• Reason Code:  217105   Event log message:  Roaming too often. Post security was not completed after 5 attempts.   # def name:  WLAN_REASON_CODE_TOO_MANY_SECURITY_ATTEMPTS  
• Reason Code:  524289   Event log message:  The profile is invalid according to the schema.    # def name:  WLAN_REASON_CODE_INVALID_PROFILE_SCHEMA  
• Reason Code:  524290   Event log message:  The WLAN profile element is missing    # def name:  WLAN_REASON_CODE_PROFILE_MISSING  
• Reason Code:  524291   Event log message:  The name of the profile is invalid    # def name:  WLAN_REASON_CODE_INVALID_PROFILE_NAME  
• Reason Code:  524292   Event log message:  The type of the profile is invalid    # def name:  WLAN_REASON_CODE_INVALID_PROFILE_TYPE  
• Reason Code:  524293   Event log message:  The PHY type is invalid.    # def name:  WLAN_REASON_CODE_INVALID_PHY_TYPE  
• Reason Code:  524294   Event log message:  The MSM security settings are missing.   # def name:  WLAN_REASON_CODE_MSM_SECURITY_MISSING  
• *Reason Code:  524295   Event log message:  The IHV security settings are not supported    # def name:  WLAN_REASON_CODE_IHV_SECURITY_NOT_SUPPORTED  
• *Reason Code:  524296   Event log message:  The IHV profile OUI did not match with the adapter OUI.    # def name:  WLAN_REASON_CODE_IHV_OUI_MISMATCH  
• *Reason Code:  524297   Event log message:  The IHV OUI settings are missing    # def name:  WLAN_REASON_CODE_IHV_OUI_MISSING  
• *Reason Code:  524298   Event log message:  The IHV security settings are missing.   # def name:  WLAN_REASON_CODE_IHV_SETTINGS_MISSING  
• *Reason Code:  524306   Event log message:  802.1X setting is missing for IHV security.    # def name:  WLAN_REASON_CODE_IHV_SECURITY_ONEX_MISSING  
• *Reason Code:  524307   Event log message:  The SSID in the profile is invalid or missing.    # def name:  WLAN_REASON_CODE_PROFILE_SSID_INVALID  
• Reason Code:  524308   Event log message:  Too many SSIDs specified in a profile.    # def name:  WLAN_REASON_CODE_TOO_MANY_SSID  

Correcting Reason Code: 163848 - The size of the SSID list exceeds the maximum size supported by the adapter.

Delete unwanted or unnecessary wireless connection profiles

To delete unwanted or unnecessary wireless connection profiles:

1. Click Start, click Control Panel, select Classic View, and then double-click Network and Sharing Center.
2. In Tasks, click Manage wireless networks.
3. In Networks you can view and modify, for each wireless networks that you no longer connect to, right-click a network connection profile, and then click Remove network.

Note: You cannot delete profiles that are configured by Group Policy.

Correcting other IHV-based errors:

• Reason Code: 217100 IHV service is not available
• Reason Code: 217101 The response from the IHV service timed out.
• Reason Code: 524295 The IHV security settings are not supported
• Reason Code: 524296 The IHV profile OUI did not match with the adapter OUI.
• Reason Code: 524297 The IHV OUI settings are missing
• Reason Code: 524298 The IHV security settings are missing.
• Reason Code: 524306 802.1X setting is missing for IHV security.

For these errors, document the relevent error message and the specific reason code, and then contact the independent hardware vendor (IHV) service provider for your wireless network adapter.

Verify

There are two methods to verify wireless connectivity:

• Check wireless connectivity by using the netsh wlan command
• Check wireless connectivity by using the status of a local area connection

To perform these procedures, you must be logged on by using a local computer Administrator account, or you must have been delegated the appropriate authority. If you are not logged on by using an account that belongs to the Administrators group, you must be able to supply administrator credentials, in order to run the command prompt as administrator.

Check wireless connectivity by using the netsh wlan command

To check wireless connectivity by using the netsh wlan command.

1. Click Start, click Run, type cmd, and then press ENTER.
2. At the command prompt, type netsh wlan show interface, and then press ENTER.
3. If the computer has connectivity, the command returns results indicating that the computer is connected, and whether 802.1X security settings are applied.

Check wireless connectivity by using the status of a local area connection

To check wireless connectivity by using the status of a local area connection.

1. Click Start, click Control Panel, and then click Network and Internet.
2. Click Network and Sharing Center, and then in Tasks, click Manage network connections.
3. Using the local area connection for which you want to check connectivity, do one of the following:
   • Double-click the local area connection icon.
   • Right-click local area connection, and then select Status.
4. If the computer has connectivity, the Media State will indicate Enabled. For computers that are configure for automatic addressing, click Details. Under Property, DHCP Enabled should report YES, and Lease Obtained information should indicate the day, month, year, and time the DHCP address lease was obtained.

Related Management Information

802.11 Wireless Connectivity

Networking