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Event ID 32069 — Outgoing Routing Configuration

  • Article

Applies To: Windows Server 2008

You can use Outgoing Routing in Fax Service Manager to configure rules for outgoing faxes to optimize use of available fax devices. To do this, you create rules to associate a device or group of devices with faxes sent to a specific domestic area code or to a specific country/region.

For example, you can create a group for local destinations and another for domestic long distance destinations, or a group for a specific foreign destination. Using these rules helps you ensure that your fax devices are used efficiently and that outgoing faxes do not spend idle time in queues.

Event Details

Product: Windows Operating System
ID: 32069
Source: Microsoft Fax
Version: 6.0
Symbolic Name: MSG_OUTBOUND_ROUTING_RULE_NOT_LOADED
Message: Fax Service failed to read the server's outbound routing rule configuration because a parameter in the registry is corrupted. The rule was deleted. Recreate the outgoing routing rule. Country/region code: '%1' Area code: '%2'

Resolve

Recreate the outbound routing rule

Delete the existing outgoing routing rule and then recreate the rule.

To add or delete a fax routing rule, you must be a member of the Administrators group or you must have been delegated the appropriate authority.

To delete and then add a routing rule for outgoing faxes:

  1. To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.
  2. In the left pane, double-click Fax, double-click Outgoing Routing, and then double click Rules.
  3. In the right pane, right-click the rule that you want to delete, and then click Delete.
  4. In the left pane, right-click Rules, point to New, and then click Rule.
  5. In Add New Rule, if you know the country/region code, type it in Country/region code. If you are not sure of the code, click Select. In the list, click a country/region, and then click OK.
  6. Under Area code, select Specific to limit the rule within the selected country/region and then type the area code, or select All areas to apply the rule to the entire country or region.
  7. Under Target device, if you want the rule to apply to a specific device or routing group, do one of the following:
    • If you want the rule to target a device, select Device, and then select a device from the list.
    • If you want the rule to target a routing group, select Routing group, and then select a group from the list.

Verify

To confirm that outgoing faxes are being routed correctly to recipients, you should confirm that you have created groups correctly and should verify the configuration of outgoing routing rules.

To install or configure fax components, you must be a member of the Administrators group or you must have been delegated the appropriate authority.

To verify that outgoing routing rules and groups are correctly set up:

  1. To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.
  2. In the left pane, double-click Fax, and then double-click Outgoing Routing.
  3. In the left pane, click Groups, and then in the right pane, double-click each device group and verify the device or devices listed.
  4. In the left pane, click Rules, and then in the right pane double-click each rule and verify that the country/region code and area code are correct, and that the rule is being applied to the correct device or routing group.

Outgoing Routing Configuration

Fax Server