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Event ID 7010 — Basic Service Control Manager Operations

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Applies To: Windows Server 2008

The basic operations that Service Control Manager (SCM) performs include managing the services and driver services that allow the operating system to start successfully, and reporting when one of these services or driver services fail during system startup. These operations are not associated with any particular service.

Event Details

Product: Windows Operating System
ID: 7010
Source: Service Control Manager
Version: 6.0
Symbolic Name: EVENT_READFILE_TIMEOUT
Message: Timeout (%1 milliseconds) waiting for ReadFile.

Resolve

Increase the service timeout period

The Service Control Manager will generate an event if a service does not respond within the defined timeout period (the default timeout period is 30000 milliseconds). To resolve this problem, use the Registry Editor to change the default timeout value for all services.

To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.

Caution: Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data.

To change the service timeout value:

  1. Click the Start button, then click Run, type regedit, and click OK.

  2. In the Registry Editor, click the registry subkey HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control.

  3. In the details pane, locate the ServicesPipeTimeout entry, right-click that entry and then select Modify.

    Note: If the ServicesPipeTimeout entry does not exist, you must create it by selecting New on the Edit menu, followed by the DWORD Value, then typing ServicesPipeTimeout, and clicking Enter.

  4. Click Decimal, enter the new timeout value in milliseconds, and then click OK.

  5. Restart the computer.

Verify

To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.

To verify that the Service Control Manager (SCM) is successfully sending commands to services:

  1. Open the Services snap-in by clicking the Start button, Control Panel,  and Administrative Tools, then double-clicking Services.

    Note: For Windows Vista, use the Classic View display option in Control Panel to see the Administration Tools.

  2. Right-click on a stopped service that is not a system service and select Start. If the SCM was successful in starting the service, the Status field for that service will display Started.

 To verify that the Service Control Manager is logging service events correctly:

  1. Open Event Viewer by clicking the Start button, Control Panel, and Administration Tools, then double-clicking Event Viewer.

    Note: For Windows Vista, use the Classic View display option in Control Panel to see the Administration Tools.

  2. Click Event Viewer (Local), then Windows Logs and System.

  3. In the details pane, click on the Source column to view the events sorted by the entity that logged that event. For events logged by the SCM, the source is the Service Control Manager Eventlog Provider.

  4. Review the events and confirm that event ID 7036 was logged for the action taken by the SCM in step 1 of the To verify that the Service Control Manager is successsfully sending commands to services procedure above.

Basic Service Control Manager Operations

Core Operating System