Event ID 4101 — Display Driver Timeout Detection and Recovery

Applies To: Windows Server 2008

Windows Vista and Windows Server 2008 can detect when the graphics hardware or device driver take longer than expected to complete an operation. When this happens, Windows attempts to preempt the operation, and restore the display system to a usable state by resetting the graphics adapter. Typically, the only noticeable effect from this is a flicker of the display due to the reset and subsequent screen redraw. For more information, see "Timeout Detection and Recovery of GPUs through WDDM" at https://go.microsoft.com/fwlink/?linkid=77531 on the Microsoft Web site.

Event Details

Resolve

Check Windows Update for a New Display Driver

Windows detected that the video adapter hardware on your computer has taken longer than expected to complete a requested operation. Windows has recovered and reset the graphics hardware.

This event is for information purposes only, and no action is typically required. If this problem occurs often, use Windows Update to check if a new display driver for your display adapter is available. Some older graphics applications might display a black screen or a black section of the screen, and might need to be restarted.

To perform this procedure, you must be a member of the local Administrators group, or you must be delegated the appropriate authority.

To start Windows Update

1. Click Start.
2. Click All Programs.
3. Click Windows Update.
4. In the upper left corner of the Windows Update page, click Check for updates.
5. After the check has completed, click View available updates.

• If an update is available for your display adapter, select it, and then install it.
• If no updates are currently available, check back periodically to see if your vendor has supplied a new device driver.

Verify

Confirm that you can see the desktop and your applications as expected.

Related Management Information

Display Driver Timeout Detection and Recovery

Core Operating System