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Event ID 71 — Print Spooler Status

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Applies To: Windows Server 2008

Print Server Status controls basic operations such as initializing the spooler, creating threads, and reading the registry.

Event Details

Product: Windows Operating System
ID: 71
Source: Microsoft-Windows-PrintSpooler
Version: 6.0
Symbolic Name: MSG_BAD_SERVER_SEC_DESC
Message: The print server security descriptor for %1 is invalid. The default print server security descriptor will be used.

Resolve

Check printer security settings

Check the printer queue security settings. If the problem recurs, notify users, and then either stop and restart the Print Spooler service or restart the server.

To start or restart the Print Spooler service, use the following procedure.

Warning: Restarting the Print Spooler service causes all print jobs to be restarted. After restarting the Print Spooler service, you might need to reset some printers or turn them off and then turn them on again. On an active print server, perform this procedure outside of normal business hours or during scheduled maintenance time, if possible. Before performing this procedure, take all printers offline and wait for all print jobs to be completed, or pause all printers and wait for all Active print jobs to be completed.

  1. In the Administrative Tools folder, open the Services snap-in.

  2. Locate the Print Spooler service in the list of services, and then confirm that its status is Started. If its status is not Started, select the service and then click Start on the Action menu.

    Note: You can also do this from an elevated Command Prompt window by typing the following command: net stop spooler && net start spooler

In some instances, you might receive Error 1068 – "The dependency service or group failed to start" – when attempting to start the Print Spooler service. This can happen if the Print Spooler service relies on other services that are not running. To resolve this issue, use the following procedure:

  1. In the Services snap-in, right-click Print Spooler and then click Properties.
  2. Click the Dependencies tab. The first box lists all of the system services that must be running for Print Spooler service to start. These are the dependencies.
  3. Make a note of each service, click OK, and then start each service that the Print Spooler service depends on, if the service is not already started. If a particular service is not already started, right-click it, click Properties, and then confirm that the Startup type is Automatic.

 

Verify

Perform the following tasks to verify that you resolved the problem:

  • Print the document again.
  • If the print server logs spooler information events, look for Print Spooler Event 10 after printing, and then examine the document to confirm that it printed correctly.

Print Spooler Status

Printing Infrastructure