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Event ID 12461 — Remoting

  • Article

Applies To: Windows Server 2008

This is preliminary documentation and subject to change.

This Aspect refers to events pertaining to the ability of the user to connect to the display of the virtual machine over the remote desktop protocol (RDP).

Event Details

Product: Windows Operating System
ID: 12461
Source: Microsoft-Windows-Hyper-V-Worker
Version: 6.0
Symbolic Name: RDP_INIT_ERROR_SUMMARY
Message: Could not initialize machine remoting system. Error: '%3' (%4).

Resolve

Check Rdp Init

Check the environment in which the virtual machine was being started which includes:

  1. access to the certificate store
  2. if the rdp4vs.dll is accessible and is of the correct version.
  3. prior error messages in the event log
  4. configuration settings.

Once the necessary issues have been rectified, please try to start the virtual machine again. If the problem persists, please contact Product Support.

Verify

The virtual machine is able to start successfully and the user is able to view and interact with the virtual machine display.

Remoting

Hyper-V