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Event ID 902 — RD Connection Broker Availability

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Applies To: Windows Server 2008 R2

The RD Connection Broker must be available to accept connection requests from user sessions, RD Session Host servers in a farm, and RD Session Host servers running in redirection mode.

Event Details

Product: Windows Operating System
ID: 902
Source: Microsoft-Windows-TerminalServices-SessionBroker
Version: 6.1
Symbolic Name: EVENT_SB_GROUP_EMPTY
Message: The %1 group is empty. For the Remote Desktop Connection Broker service to work correctly, you must add the computer accounts of Remote Desktop Session Host servers to this group.

Resolve

Add the computer account for the RD Session Host server or RD Virtualization Host server to the Session Broker Computers local group

To resolve this issue, add the computer account for the Remote Desktop Session Host (RD Session Host) server or the Remote Desktop Virtualization Host (RD Virtualization Host) server to the Session Broker Computers local group on the Remote Desktop Connection Broker (RD Connection Broker) server.

Important:  If the computer that was denied access is not part of an RD Session Host server farm that is serviced by the RD Connection Broker server where the condition was logged, no further action is required.

To perform this procedure, you must have membership in the local Administrators group, or you must have been delegated the appropriate authority.

To add the computer account for the RD Session Host server or RD Virtualization Host server to the Session Broker Computers local group:

  1. On the RD Connection Broker server, open the Local Users and Groups snap-in. To open Local Users and Groups, click Start, click Run, type lusrmgr.msc, and then click OK.
  2. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Yes.
  3. In the left pane, click Groups.
  4. In the right pane, right-click the Session Brokers Computers group, and then click Properties.
  5. Click Add.
  6. In the Select Users, Computers, or Groups dialog box, click Object Types.
  7. Select the Computers check box, and then click OK.
  8. Locate and then add the computer account for the RD Session Host server or RD Virtualization Host server that will use the RD Connection Broker server.
  9. Click OK to close the Select Users, Computers, or Groups dialog box, and then click OK to close the Session Brokers Computers Properties dialog box.

Verify

To verify that the RD Connection Broker server is available, ensure that the Remote Desktop Connection Broker service is running.

To perform this procedure, you must have membership in the local Administrators group, or you must have been delegated the appropriate authority.

To check that the Remote Desktop Connection Broker service is running:

  1. On the RD Connection Broker server, open the Services snap-in. To open the Services snap-in, click Start, point to Administrative Tools, and then click Services.
  2. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Yes.
  3. In the Services pane, locate the service named Remote Desktop Connection Broker.
  4. Confirm that the Status column for the Remote Destktop Connection Broker service displays Started.

RD Connection Broker Availability

Remote Desktop Services