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Event ID 1132 — Remote Desktop Session Host Listener Availability

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Applies To: Windows Server 2008 R2

The listener component runs on the RD Session Host server and is responsible for listening for and accepting new Remote Desktop Protocol (RDP) client connections, thereby allowing users to establish new remote sessions on the RD Session Host server. There is a listener for each Remote Desktop Services connection that exists on the RD Session Host server. Connections can be created and configured by using the Remote Desktop Session Host Configuration tool.

Event Details

Product: Windows Operating System
ID: 1132
Source: Microsoft-Windows-TerminalServices-RemoteConnectionManager
Version: 6.1
Symbolic Name: EVENT_LICENSE_SERVER_DOESNOT_SUPPORT_THIS_VERSION_TERMINAL_SERVER
Message: The Remote Desktop license server %1 does not support the version of the operating system running on the Remote Desktop Session Host server.

Resolve

Install the Remote Desktop Session Host role service

To resolve this issue, you must install the Remote Desktop Session Host role service.

To perform this procedure, you must have membership in the local Administrators group, or you must have been delegated the appropriate authority.

To install the Remote Desktop Session Host role service:

  1. Open Server Manager. To open Server Manager, click Start, point to Administrative Tools, and then click Server Manager.
  2. Under Roles Summary, click Add Roles.
  3. On the Before You Begin page of the Add Roles Wizard, click Next.
  4. On the Select Server Roles page, select the Remote Desktop Services check box, and then click Next.
  5. On the Remote Desktop Services page, click Next.
  6. On the Select Role Services page, select the Remote Desktop Session Host check box, and then click Next.
  7. On the Uninstall and Reinstall Applications for Compatibility page, click Next.
  8. On the Specify Authentication for Remote Desktop Session Host page, click Require Network Level Authentication, and then click Next.
  9. On the Specify Licensing page, select the appropriate option, and then click Next.
  10. On the Selelct User Groups Allowed Access To This Remote Deskop Session Host Server page, click Next.
  11. On the Configure Client Experience page, select the appropriate options, and then click Next.
  12. On the Confirm Installation Selections page, ensure that the RD Session Host role service will be installed, and then click Install.
  13. On the Installation Results page, you are prompted to restart the server to finish the installation process. Click Close, and then click Yes to restart the server.
  14. After the server restarts and you log on to the computer with the same user account that was used to install the Remote Desktop Session Host role service, confirm that the installation of the RD Session Host role service succeeded, and then click Close to close the RD Session Host configuration window.

Verify

To verify that the listener on the RD Session Host server is working properly, use any of the following methods.

Note:  RDP-TCP is the default connection name and 3389 is the default RDP port. Use the connection name and port number specific to your RD Session Host server configuration.

Method one

Use an RDP client, such as Remote Desktop Connection, to establish a remote connection to the RD Session Host server.

Method two

Use the qwinsta tool to view the listener status on the RD Session Host server.

To use the qwinsta tool:

  1. On the RD Session Host server, click Start, click Run, type cmd, and then click OK.
  2. At the command prompt, type qwinsta and then press ENTER.
  3. The RDP-TCP session state should be Listen.

Method three

Use the netstat tool to view the listener status on the RD Session Host server.

To use the netstat tool:

  1. On the RD Session Host server, click Start, click Run, type cmd, and then click OK.
  2. At the command prompt, type netstat -a and then press ENTER.
  3. The entry for 0.0.0.0:3389 (TCP port 3389) should be Listening.

Method four

Use the telnet tool to connect to the RDP port on the RD Session Host server.

To use the telnet tool:

  1. From another computer, click Start, click Run, type cmd, and then click OK.

  2. At the command prompt, type telnet servername 3389, where servername is the name of the RD Session Host server, and then press ENTER.

    If telnet is successful, you will receive the telnet screen and a cursor.

    If telnet is not successful, you will receive this error:

    Connecting To servername...Could not open connection to the host, on port 3389: Connect failed

Remote Desktop Session Host Listener Availability

Remote Desktop Services