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Event ID 32 — Supported Plug and Play Device Redirection

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Applies To: Windows Server 2008 R2

Remote Desktop Services in Windows Server 2008 R2 includes support for redirection of Windows Portable Devices, specifically media players based on the Media Transfer Protocol (MTP) and digital cameras based on the Picture Transfer Protocol (PTP), as well as devices that use Microsoft Point of Service (POS) for .NET 1.11.

When a user establishes a remote session with a Windows Server 2008 or Windows Server 2008 R2 RD Session Host server, the supported Plug and Play device attached to the user's local computer can be redirected and made available to the user in the remote session.

Event Details

Product: Windows Operating System
ID: 32
Source: Microsoft-Windows-TerminalServices-PnPDevices
Version: 6.1
Symbolic Name: EVENT_NOTIFY_CREATE_PDO_FAILED
Message: Failed to create Physical Device Object for device %1 in User mode bus component.

Resolve

Remove and reconnect the device

To resolve this issue, remove the device from the client computer. Then try to reconnect the device in order for the Remote Desktop Services Device Enumerator to try again to create the physical device object (PDO) for the device.

If the PDO cannot be created, the user will not be able to redirect the device to the RD Session Host server. The user will still be able to use the device on the client computer.

Note: A PDO represents the individual device on a hardware bus to a bus driver. When the device is connected, the Remote Desktop Services Device Enumerator creates the PDO for the device.

Verify

To verify that supported Plug and Play device redirection is working properly, use either of the following methods:

Method one

Establish a remote session with the RD Session Host server and check that the redirected device is available and is functioning as expected.

Method two

Check the status of the device by using Device Manager.

To perform this procedure, you must have membership in the local Administrators group, or you must have been delegated the appropriate authority.

To use Device Manager to check the status of the device:

  1. On the RD Session Host server, open Device Manager. To open Device Manager, click Start, click Run, type devmgmt.msc, and then click OK.
  2. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
  3. On the View menu, click Devices by connection.
  4. Locate the device under the User Mode Bus controller node.
  5. Double-click the device and verify that Device status indicates that the device is working properly.

Supported Plug and Play Device Redirection

Remote Desktop Services