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msdyn_channelcapability Entity Reference

  • Articolo

Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.

The capability that a channel can enable, such as co-browse, screen sharing.

Added by: Omnichannel - Base Patch Solution

Messages

Message Web API Operation SDK Assembly
Create POST [org URI]/api/data/v9.1/msdyn_channelcapabilities
See Create		 CreateRequest or
Create
Delete DELETE [org URI]/api/data/v9.1/msdyn_channelcapabilities(msdyn_channelcapabilityid)
See Delete		 DeleteRequest or
Delete
IsValidStateTransition IsValidStateTransition Function IsValidStateTransitionRequest
Retrieve GET [org URI]/api/data/v9.1/msdyn_channelcapabilities(msdyn_channelcapabilityid)
See Retrieve		 RetrieveRequest or
Retrieve
RetrieveMultiple GET [org URI]/api/data/v9.1/msdyn_channelcapabilities
See Query Data		 RetrieveMultipleRequest or
RetrieveMultiple
SetState PATCH [org URI]/api/data/v9.1/msdyn_channelcapabilities(msdyn_channelcapabilityid)
Update statecode and statuscode properties.		 SetStateRequest
Update PATCH [org URI]/api/data/v9.1/msdyn_channelcapabilities(msdyn_channelcapabilityid)
See Update		 UpdateRequest or
Update

Entity Properties

Property Value
CollectionSchemaName msdyn_channelcapabilities
DisplayCollectionName Channel Capabilites
DisplayName Channel Capability
EntitySetName msdyn_channelcapabilities
IsBPFEntity False
LogicalCollectionName msdyn_channelcapabilities
LogicalName msdyn_channelcapability
OwnershipType OrganizationOwned
PrimaryIdAttribute msdyn_channelcapabilityid
PrimaryNameAttribute msdyn_name
SchemaName msdyn_channelcapability

Writable attributes

These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ImportSequenceNumber

Property Value
Description Sequence number of the import that created this record.
DisplayName Import Sequence Number
Format None
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName importsequencenumber
MaxValue 2147483647
MinValue -2147483648
RequiredLevel None
Type Integer

msdyn_channelcapabilityId

Property Value
Description Unique identifier for entity instances
DisplayName Channel Capability
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName msdyn_channelcapabilityid
RequiredLevel SystemRequired
Type Uniqueidentifier

msdyn_ConversationAction

Property Value
Description Conversation action ID
DisplayName Conversation Action
IsValidForForm True
IsValidForRead True
LogicalName msdyn_conversationaction
RequiredLevel None
Targets msdyn_conversationaction
Type Lookup

msdyn_EscalationChannelMode

Property Value
Description Escalation channel mode such as Co-browse, screensharing
DisplayName Escalation Channel Mode
IsValidForForm True
IsValidForRead True
LogicalName msdyn_escalationchannelmode
RequiredLevel ApplicationRequired
Type Picklist

msdyn_EscalationChannelMode Options

Value Label
100000000 Screen sharing
192350000 Audio
192350001 Video
192350002 Co-browse
192350003 None

msdyn_name

Property Value
Description The name of the custom entity.
DisplayName Name
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_name
MaxLength 100
RequiredLevel ApplicationRequired
Type String

msdyn_Provider

Property Value
Description Channel provider identifier
DisplayName Provider
IsValidForForm True
IsValidForRead True
LogicalName msdyn_provider
RequiredLevel ApplicationRequired
Targets msdyn_provider
Type Lookup

OverriddenCreatedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time that the record was migrated.
DisplayName Record Created On
Format DateOnly
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName overriddencreatedon
RequiredLevel None
Type DateTime

statecode

Property Value
Description Status of the Channel Capability
DisplayName Status
IsValidForCreate False
IsValidForForm True
IsValidForRead True
LogicalName statecode
RequiredLevel SystemRequired
Type State

statecode Options

Value Label DefaultStatus InvariantName
0 Active 1 Active
1 Inactive 2 Inactive

statuscode

Property Value
Description Reason for the status of the Channel Capability
DisplayName Status Reason
IsValidForForm True
IsValidForRead True
LogicalName statuscode
RequiredLevel None
Type Status

statuscode Options

Value Label State
1 Active 0
2 Inactive 1

TimeZoneRuleVersionNumber

Property Value
Description For internal use only.
DisplayName Time Zone Rule Version Number
Format None
IsValidForForm False
IsValidForRead True
LogicalName timezoneruleversionnumber
MaxValue 2147483647
MinValue -1
RequiredLevel None
Type Integer

UTCConversionTimeZoneCode

Property Value
Description Time zone code that was in use when the record was created.
DisplayName UTC Conversion Time Zone Code
Format None
IsValidForForm False
IsValidForRead True
LogicalName utcconversiontimezonecode
MaxValue 2147483647
MinValue -1
RequiredLevel None
Type Integer

Read-only attributes

These attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.

CreatedBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the user who created the record.
DisplayName Created By
IsValidForForm True
IsValidForRead True
LogicalName createdby
RequiredLevel None
Targets systemuser
Type Lookup

CreatedByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyname
MaxLength 100
RequiredLevel None
Type String

CreatedByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

CreatedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the record was created.
DisplayName Created On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName createdon
RequiredLevel None
Type DateTime

CreatedOnBehalfBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the delegate user who created the record.
DisplayName Created By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName createdonbehalfby
RequiredLevel None
Targets systemuser
Type Lookup

CreatedOnBehalfByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfbyname
MaxLength 100
RequiredLevel None
Type String

CreatedOnBehalfByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

ModifiedBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the user who modified the record.
DisplayName Modified By
IsValidForForm True
IsValidForRead True
LogicalName modifiedby
RequiredLevel None
Targets systemuser
Type Lookup

ModifiedByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyname
MaxLength 100
RequiredLevel None
Type String

ModifiedByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

ModifiedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the record was modified.
DisplayName Modified On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName modifiedon
RequiredLevel None
Type DateTime

ModifiedOnBehalfBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the delegate user who modified the record.
DisplayName Modified By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName modifiedonbehalfby
RequiredLevel None
Targets systemuser
Type Lookup

ModifiedOnBehalfByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfbyname
MaxLength 100
RequiredLevel None
Type String

ModifiedOnBehalfByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

msdyn_ConversationActionName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_conversationactionname
MaxLength 100
RequiredLevel None
Type String

msdyn_ProviderName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_providername
MaxLength 100
RequiredLevel None
Type String

OrganizationId

Added by: Active Solution Solution

Property Value
Description Unique identifier for the organization
DisplayName Organization Id
IsValidForForm False
IsValidForRead True
LogicalName organizationid
RequiredLevel None
Targets organization
Type Lookup

OrganizationIdName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName organizationidname
MaxLength 100
RequiredLevel SystemRequired
Type String

VersionNumber

Added by: Active Solution Solution

Property Value
Description Version Number
DisplayName Version Number
IsValidForForm False
IsValidForRead True
LogicalName versionnumber
MaxValue 9223372036854775807
MinValue -9223372036854775808
RequiredLevel None
Type BigInt

Many-To-One Relationships

Each Many-To-One relationship is defined by a corresponding One-To-Many relationship with the related entity. Listed by SchemaName.

msdyn_msdyn_conversationaction_msdyn_channelcapability_ConversationAction

See msdyn_conversationaction Entity msdyn_msdyn_conversationaction_msdyn_channelcapability_ConversationAction One-To-Many relationship.

Introduction to Omnichannel for Customer Service
Developer guide for Omnichannel for Customer Service