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Alemba ITSM

  • Reference

Alemba Service Manager enhances your service delivery by streamlining your IT and Enterprise Service Management Processes. Create, read and update all ASM records including Incidents, Requests, Knowledge Articles and CMDB Items.

This connector is available in the following products and regions:

Service Class Regions
Logic Apps Standard All Logic Apps regions except the following:
     -   Azure Government regions
     -   Azure China regions
     -   US Department of Defense (DoD)
Power Automate Premium All Power Automate regions except the following:
     -   US Government (GCC)
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Power Apps Premium All Power Apps regions except the following:
     -   US Government (GCC)
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Contact
Name Alemba Support
URL https://alemba.com/contact
Email info@alemba.com
Connector Metadata
Publisher Alemba Ltd
Website https://www.alemba.com
Privacy policy https://alemba.com/privacy-policy
Categories Business Management;IT Operations

Alemba ITSM connector is Alemba�s integration to the Power Platform. To use this integration, users must have an active Alemba Service Manager system

Prerequisites

You will need an Alemba Service Manager analyst account to be able to use this connector and build workflows with it. A Microsoft Power Apps or Power Automate

How to get credentials?

  • Send a message to info@alemba.com, our team will get back to you with access details.
  • Once you have access to your Alemba Service Manager instance , you�ll be able to connect to the Alemba API using a configured Analyst account.

Known issues and limitations

  • Please feel free to get in touch with info@alemba.com to tell us more about your business requirements.

Creating a connection

The connector supports the following authentication types:
Default Parameters for creating connection. All regions Not shareable

Default

Applicable: All regions

Parameters for creating connection.

This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.

Name Type Description Required
Alemba Service Management URL string The URL of your Alemba Service Management. True
Username securestring Enter username for Alemba Service Management. True
Password securestring Enter password for Alemba Service Management. True

Throttling Limits

Name Calls Renewal Period
API calls per connection 100 60 seconds

Actions

Create Entity

Creates new entity.
Interaction

Interact with existing entity.
Search Entity

Searches for entity using advanced querying.
Update Entity

Update existing entity.

Create Entity

Operation ID:
CreateResource

Creates new entity.

Parameters

Name Key Required Type Description
Category
 categoryId True string

Select an entity category.
Entity
 resource True string

Select a Specific entity from the selected categeory.
Create request body
 body True dynamic

Dynamic creation schema based on selected entity.

Returns

The outputs of this operation are dynamic.

Interaction

Operation ID:
ResourceInteractions

Interact with existing entity.

Parameters

Name Key Required Type Description
Category
 categoryId True string

Select an entity category.
Entity
 resource True string

Select a Specific entity from the selected categeory.
Interaction
 interaction True string

Select entity interaction.
Entity Id
 id True integer

Id of the entity to interact with.
body
 body True dynamic

Dynamic schema based on entity interaction.

Returns

The outputs of this operation are dynamic.

Search Entity

Operation ID:
SearchResource

Searches for entity using advanced querying.

Parameters

Name Key Required Type Description
Category
 categoryId True string

Select an entity category.
Entity
 resource True string

Select a Specific entity from the selected categeory.
Partition
 $partition True string

Select partition to search in.
Select Columns
 $select True string

Comma separated list of selected columns.
Filter
 $filter string

Filter expression for the search.
Order by
 $orderby string

Order by expression for results.
Top
 $top integer

Take top X records.
Skip
 $skip string

Skip first X records.
Left Join
 $leftjoin integer

Left join expression.
Inner Join
 $innerjoin integer

Inner join expression.
Inlcude Line Count?
 $inlinecount boolean

Should include line count?

Returns

The outputs of this operation are dynamic.

Update Entity

Operation ID:
UpdateResource

Update existing entity.

Parameters

Name Key Required Type Description
Category
 categoryId True string

Select an entity category.
Entity
 resource True string

Select a Specific entity from the selected categeory.
Entity Id
 id True integer

Id of the entity to update.
Update request body
 body True dynamic

Dynamic update schema based on the entity.

Returns

The outputs of this operation are dynamic.

Triggers

Event Trigger

Registers event trigger.

Event Trigger

Operation ID:
WebhookTrigger

Registers event trigger.

Parameters

Name Key Required Type Description
Event handling
 Events True string

Select if all or specific events should be handled.
Entity
 EntityType True integer

Entity type, whos events should be handled.
Payload Columns
 PayloadSelect True string

List of columns to be returned with the trigger payload.
Trigger Secret
 Secret string

Will be returned on triggering event for optional validation.
Trigger filter
 PayloadFilter string

Filter expression for filtering events notifications.
Individual Trigger
 IndividualTriggers array of string

For individual events, select events to be notified for.

Returns

response
object

Definitions

object

This is the type 'object'.