LeadDesk (Preview)

Reference

LeadDesk offers cloud service for high-volume sales and customer-service. LeadDesk helps contact center agents close more by connecting the right person, with the right offer, through the right channel at the right time. Connect to LeadDesk and perform various actions to manage your leads, contacts and agents.

This connector is available in the following products and regions:

Service	Class	Regions
Logic Apps	Standard	All Logic Apps regions except the following: - Azure Government regions - Azure China regions - US Department of Defense (DoD)
Power Automate	Premium	All Power Automate regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD)
Power Apps	Premium	All Power Apps regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD)

Contact
Email	support@leaddesk.com

Connector Metadata
Publisher	LeadDesk
Website	https://leaddesk.com/
Privacy policy	https://leaddesk.com/privacy-statement/

Creating a connection

The connector supports the following authentication types:


Default	Parameters for creating connection.	All regions	Not shareable

Default

Applicable: All regions

Parameters for creating connection.

This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.

Name	Type	Description	Required
API Key	securestring	The API Key for this api	True

Throttling Limits

Name	Calls	Renewal Period
API calls per connection	100	60 seconds

Actions

Agent Campaign Access	This operation edits an agent's campaign access rights.
Create a Callback	This operation creates a new public or private callback.
Create a Contact	This operation creates a new contact in a calling list.
Create an Agent	This operation creates a new agent.
Find a Contact	This operation gets a list of contact IDs fitting the given information.
Find an Agent	This operation finds an agent's name and ID based on their username.
Modify a Contact	This operation edits a contact's information.
Modify an Agent	This operation edits an agent's personal and work related information.

Agent Campaign Access

Operation ID:: AgentCampaignAccess

This operation edits an agent's campaign access rights.

Parameters

Name	Key	Required	Type	Description
Agent ID	agent_id	True	integer	Agent's LeadDesk ID
Campaign ID	campaign_id	True	integer	Campaign's LeadDesk ID
Action	type	True	string	Add or remove the agent from the campaign

Returns

Name	Path	Type	Description
Success	success	boolean	success

Create a Callback

Operation ID:: CreateCallback

This operation creates a new public or private callback.

Parameters

Name	Key	Required	Type	Description
Address	address		string	Contact's street address
City	city		string	Contact's city
Company ID	companyid		integer	Contact's company LeadDesk ID
Contact list name	contact_list		string	Contact's LeadDesk contact list name
Contact ID	contactid		string	If set, other given contact values will be ignored
Country	country		string	Contact's country
First name	fname		string	Contact's first name
Last name	lname		string	Contact's last name
Other information 1	other1		string	Other information 1
Other information 2	other2		string	Other information 2
Other information 3	other3		string	Other information 3
Other information 4	other4		string	Other information 4
Other information 5	other5		string	Other information 5
Other information 6	other6		string	Other information 6
Other information 7	other7		string	Other information 7
Other information 8	other8		string	Other information 8
Other information 9	other9		string	Other information 9
Other information 10	other10		string	Other information 10
Other information 11	other11		string	Other information 11
Other information 12	other12		string	Other information 12
Other information 13	other13		string	Other information 13
Other information 14	other14		string	Other information 14
Other information 15	other15		string	Other information 15
Other information 16	other16		string	Other information 16
Other information 17	other17		string	Other information 17
Other information 18	other18		string	Other information 18
Other information 19	other19		string	Other information 19
Other information 20	other20		string	Other information 20
Other information 21	other21		string	Other information 21
Other information 22	other22		string	Other information 22
Other information 23	other23		string	Other information 23
Other information 24	other24		string	Other information 24
Other information 25	other25		string	Other information 25
Other information 26	other26		string	Other information 26
Other information 27	other27		string	Other information 27
Other information 28	other28		string	Other information 28
Other information 29	other29		string	Other information 29
Other information 30	other30		string	Other information 30
Other information 31	other31		string	Other information 31
Other information 32	other32		string	Other information 32
Other information 33	other33		string	Other information 33
Other information 34	other34		string	Other information 34
Other information 35	other35		string	Other information 35
Postal code	postcode		string	Contact's postcode
Agent username	agent	True	string	Agent's LeadDesk username
Agent group name	agent_group		string	Agent's LeadDesk group name
Campaign name	campaign	True	string	Agent's LeadDesk campaign
Comment	comment		string	Callback comment
Phone number	phone	True	string	Agent's phone number
Timestamp	timestamp	True	string	Callback time, Format: YYYY-MM-DD HH:MM:SS
Type	type	True	string	Callback type

Returns

Name	Path	Type	Description
Callback ID	callback_id	integer	callback_id
Success	success	boolean	success

Create a Contact

Operation ID:: CreateContact

This operation creates a new contact in a calling list.

Parameters

Name	Key	Required	Type	Description
First name	fname		string	Contact's first name
Last name	lname		string	Contact's last name
Phone number	phone	True	string	Contact's phone number
Calling list name	list	True	string	Contact's LeadDesk calling list name
E-mail	email		string	Contact's email address
Website	www		string	Contact's website
Address	address		string	Contact's street address
Postal code	postcode		string	Contact's postal code
City	city		string	Contact's city
Country	country		string	Contact's country
Social security code	ssc		string	Contact's SSC
Birth year	birthyear		string	Contact's birth year
Gender	gender		string	Contact's gender
Company ID	companyid		string	Contact's company LeadDesk ID
Company name	company		string	Contact's company name
VAT number	vatin		string	Contact's VAT number
Title	title		string	Contact's title
Comment	comment		string	Contact's comment
Other information 1	other1		string	Other information 1
Other information 2	other2		string	Other information 2
Other information 3	other3		string	Other information 3
Other information 4	other4		string	Other information 4
Other information 5	other5		string	Other information 5
Other information 6	other6		string	Other information 6
Other information 7	other7		string	Other information 7
Other information 8	other8		string	Other information 8
Other information 9	other9		string	Other information 9
Other information 10	other10		string	Other information 10
Other information 11	other11		string	Other information 11
Other information 12	other12		string	Other information 12
Other information 13	other13		string	Other information 13
Other information 14	other14		string	Other information 14
Other information 15	other15		string	Other information 15
Other information 16	other16		string	Other information 16
Other information 17	other17		string	Other information 17
Other information 18	other18		string	Other information 18
Other information 19	other19		string	Other information 19
Other information 20	other20		string	Other information 20
Other information 21	other21		string	Other information 21
Other information 22	other22		string	Other information 22
Other information 23	other23		string	Other information 23
Other information 24	other24		string	Other information 24
Other information 25	other25		string	Other information 25
Other information 26	other26		string	Other information 26
Other information 27	other27		string	Other information 27
Other information 28	other28		string	Other information 28
Other information 29	other29		string	Other information 29
Other information 30	other30		string	Other information 30
Other information 31	other31		string	Other information 31
Other information 32	other32		string	Other information 32
Other information 33	other33		string	Other information 33
Other information 34	other34		string	Other information 34
Other information 35	other35		string	Other information 35
Assign to agent	assign_to_agent		string	ID or username

Returns

Name	Path	Type	Description
Contact ID	contact_id	integer	contact_id
Success	success	boolean	success

Create an Agent

Operation ID:: CreateAgent

This operation creates a new agent.

Parameters

Name	Key	Required	Type	Description
External ID	external_id		string	Agent's external ID
Inbound phone number	inbound_number		string	Agent's inbound phone number
Language ID	lang		integer	1: EN, 4: FI, 5: SE, 7: DE, 14: NO, 17: DK, 23: NL
Password	password	True	string	Agent's password
Time zone	time_zone		string	Agent's time zone
Username	username	True	string	Agent's username
VOIP username	voip_username		string	Agent's VOIP username
Address	address		string	Agent's street address
City	city		string	Agent's city
Country	country		string	Agent's country
Emergency contact	e_contacts		string	Agent's emergency contact
E-mail	email		string	Agent's email address
Name	name	True	string	Agent's name
Phone number	phone		string	Agent's phone number
Postal code	postal		string	Agent's postal code
Work phone	workphone		string	Agent's work phone number
Agent group ID	agent_group_id		integer	Agent's group LeadDesk ID
Bank account	bank_acc		string	Agent's bank account
Description	description		string	Agent's description
Employment status	employment		string	Agent's employment status
Employment start date	employment_start		date	Format: 2019-12-31
Office name	office		string	Agent's office name
Social security number	ssn		string	Agent's SSN
Work shift	workshift		string	Agent's work shift

Returns

Name	Path	Type	Description
Agent ID	id	integer	id
Success	success	boolean	success

Find a Contact

Operation ID:: FindContact

This operation gets a list of contact IDs fitting the given information.

Parameters

Name	Key	Type	Description
First name	fname	string	Contact's first name
Last name	lname	string	Contact's last name
Phone number	phone	integer	Contact's phone number
Contact list ID	contact_list_id	integer	Contact's LeadDesk list ID

Returns

Name	Path	Type	Description
contact_ids	contact_ids	array of integer	contact_ids
Success	success	boolean	success
Total count	total_count	integer	total_count

Find an Agent

Operation ID:: FindAgent

This operation finds an agent's name and ID based on their username.

Parameters

Name	Key	Required	Type	Description
Agent username	username	True	string	Agent's LeadDesk username

Returns

Name	Path	Type	Description
Agent ID	id	integer	id
Agent name	name	string	name

Modify a Contact

Operation ID:: ModifyContact

This operation edits a contact's information.

Parameters

Name	Key	Required	Type	Description
Contact ID	contact_id	True	integer	Contact's LeadDesk ID
First name	fname		string	Contact's first name
Last name	lname		string	Contact's last name
Phone number	phone		string	Contact's phone number
Birth year	birthyear		string	Contact's birth year
Gender	gender		string	Contact's gender
E-mail	email		string	Contact's email address
Website	www		string	Contact's website
Address	address		string	Contact's street address
Postal code	postcode		string	Contact's postal code
City	city		string	Contact's city
Country	country		string	Contact's country
Social security code	ssc		string	Contact's SSC
Company ID	companyid		integer	Contact's company LeadDesk ID
Company name	company		string	Contact's company name
VAT number	vatin		string	Contact's VAT number
Title	title		string	Contact's title
Comment	comment		string	Contact's comment
Other information 1	other1		string	Other information 1
Other information 2	other2		string	Other information 2
Other information 3	other3		string	Other information 3
Other information 4	other4		string	Other information 4
Other information 5	other5		string	Other information 5
Other information 6	other6		string	Other information 6
Other information 7	other7		string	Other information 7
Other information 8	other8		string	Other information 8
Other information 9	other9		string	Other information 9
Other information 10	other10		string	Other information 10
Other information 11	other11		string	Other information 11
Other information 12	other12		string	Other information 12
Other information 13	other13		string	Other information 13
Other information 14	other14		string	Other information 14
Other information 15	other15		string	Other information 15
Other information 16	other16		string	Other information 16
Other information 17	other17		string	Other information 17
Other information 18	other18		string	Other information 18
Other information 19	other19		string	Other information 19
Other information 20	other20		string	Other information 20
Other information 21	other21		string	Other information 21
Other information 22	other22		string	Other information 22
Other information 23	other23		string	Other information 23
Other information 24	other24		string	Other information 24
Other information 25	other25		string	Other information 25
Other information 26	other26		string	Other information 26
Other information 27	other27		string	Other information 27
Other information 28	other28		string	Other information 28
Other information 29	other29		string	Other information 29
Other information 30	other30		string	Other information 30
Other information 31	other31		string	Other information 31
Other information 32	other32		string	Other information 32
Other information 33	other33		string	Other information 33
Other information 34	other34		string	Other information 34
Other information 35	other35		string	Other information 35
Calling list ID or name	list		string	Calling list's LeadDesk ID or name
Order in the list	order		string	Order in the list
Assign to agent	assign_to_agent		string	Agent's ID or username

Returns

Name	Path	Type	Description
	message	string	Contact modified
Success	success	boolean	success

Modify an Agent

Operation ID:: ModifyAgent

This operation edits an agent's personal and work related information.

Parameters

Name	Key	Required	Type	Description
External ID	external_id		string	Agent's external ID
Inbound phone number	inbound_number		string	Agent's inbound phone number
Language ID	lang		integer	1: EN, 3: EE, 4: FI, 5: SE, 7: DE, 8: HU, 9: RO, 10: ES, 11: PL, 12: CZ, 13: SK, 14: NO, 15: RU, 17: DK
Password	password		string	Agent's password
Time zone	time_zone		string	e.g.: Europe/Helsinki
Username	username		string	Agent's username
VOIP username	voip_username		string	Agent's VOIP username
Address	address		string	Agent's street address
City	city		string	Agent's city
Country	country		string	Agent's country
Emergency contact	e_contacts		string	Agent's emergency contact
E-mail	email		string	Agent's email address
Name	name		string	Agent's name
Phone number	phone		string	Agent's phone number
Postal code	postal		string	Agent's postal code
Work phone	workphone		string	Agent's work phone number
Disable the agent	disable		boolean	Disable the agent
Agent group ID	agent_group_id		integer	Agent's LeadDesk group ID
Bank account	bank_acc		string	Agent's bank account
Description	description		string	Agent's description
Employment status	employment		string	Agent's employment status
Employment start date	employment_start		string	Format: 2019-12-31
Office name	office		string	Agent's office name
Social security number	ssn		string	Agent's SSN
Work shift	workshift		string	Agent's work shift
Agent ID	id	True	integer	Agent's LeadDesk ID

Returns

Name	Path	Type	Description
Success	success	boolean	success

다음을 통해 공유

LeadDesk (Preview)

Creating a connection

Default

Throttling Limits

Actions

Agent Campaign Access

Parameters

Returns

Create a Callback

Parameters

Returns

Create a Contact

Parameters

Returns

Create an Agent

Parameters

Returns

Find a Contact

Parameters

Returns

Find an Agent

Parameters

Returns

Modify a Contact

Parameters

Returns

Modify an Agent

Parameters

Returns

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