Tesseron Ticket (Preview)
This connector allows you to create, edit and search Tickets in your Tesseron ASM Instance.
This connector is available in the following products and regions:
| Service | Class | Regions |
|---|---|---|
| Logic Apps | Standard | All Logic Apps regions except the following: - Azure Government regions - Azure China regions - US Department of Defense (DoD) |
| Power Automate | Premium | All Power Automate regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD) |
| Power Apps | Premium | All Power Apps regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD) |
| Contact | |
|---|---|
| Name | Tesseron ASM Support |
| URL | https://www.docs.tesseron.de |
| development@llnet.de |
| Connector Metadata | |
|---|---|
| Publisher | luithle + Luithle GmbH |
| Website | https://www.tesseron.de |
| Privacy policy | https://www.llnet.de/data-protection/ |
| Categories | IT Operations;Communication |
This connector allows you to create, edit and search tickets in your Tesseron Instance. Create, update and retrieve all information of your tickets. Integrate Tesseron into your flows and automate your business processes.
Prerequisites
You will need the following to proceed:
- A Tesseron Instance
- A Tesseron licensed user
- An API Key (Service: Ticket)
Obtaining Credentials
Authentication is done via an API key. Please provide your API key and your instance URL als connection parameters.
Supported Operations
The connector supports the following operations:
- Create Ticket: Create a ticket in your Tesseron instance
- Create Ticket Position: Add a new position to your ticket (info, end report, reopen)
- Get Ticket: Receive all ticket information with a ticket or reference number
- Search Ticket: Receive a ticket number by providing a reference number
- Search Ticket by Parameter: Receive ticket information by providing a search query
- GetTicketFieldGroupConfig: Recieve field group configurations based on ticket type, ticket id or settings id.
- GetAllTicketTypes: Receive all existing ticket types
- GetAllAreas: Receive all ticket areas.
- GetAllStartAreas: Receive all starting areas for tickets.
Deployment Instructions
Since Tesseron Rest API uses API keys to validate your user, you first need to contact your system administrator to create an API key for your user. After that is completed you can create your Tesseron connection.
Check user rights With this connector you will be able to perform asset actions within your Tesseron instance. Therefore you need to have the mandatory user rights.
Apply for your API key Currently, API keys can only be created by your system administrator. Therefore, request your API key from your system administrator.
Create a new connection
- Provide your Tesseron instance URL
- Enter your Tesseron API key
Known issues and limitations
- Sufficient user rights are mandatory.
Common errors and remedies
FAQ
Is there any extra charge using this connector? No
Creating a connection
The connector supports the following authentication types:
| Default | Parameters for creating connection. | All regions | Not shareable |
Default
Applicable: All regions
Parameters for creating connection.
This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.
| Name | Type | Description | Required |
|---|---|---|---|
| Instance URL | string | Your Tesseron instance URL | True |
| API Key | securestring | Your Tesseron API key (Service: Ticket) | True |
Throttling Limits
| Name | Calls | Renewal Period |
|---|---|---|
| API calls per connection | 100 | 60 seconds |
Actions
| Create Ticket |
Tis method allows you to create a new ticket in your Tesseron ASM instance. |
| Create Ticket Position |
This method allows you to create info positions, end reports and tickets to reopen the specified ticket. |
| Get ticket information |
This method allows you to get the ticket number by entering a reference number. |
| Search Ticket |
Search for ticket number |
| Search ticket by parameter |
Receive ticket information providing a search query. |
Create Ticket
Tis method allows you to create a new ticket in your Tesseron ASM instance.
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Ticket Type
|
ticketType | True | integer |
Choose the ticket type |
|
Ticket Header
|
ticketHeader | True | string |
Specify the ticket subject |
|
Ticket Text
|
ticketText | True | string |
Specify the ticket description |
|
Reference Number
|
referenceNumber | string |
Specify the ticket or reference number of an existing ticket |
|
|
Entrance Type
|
entranceType | True | integer |
Specify the receipt type of the ticket |
|
Area ID
|
areaId | True | integer |
Select the area |
|
Project ID
|
projectId | integer |
Specify the project ID of the ticket |
|
|
Tags
|
tags | string |
Enter the tags |
|
|
Released Option
|
releasedOption | True | boolean |
Specify whether the ticket is a released ticket |
|
Private Option
|
privateOption | True | boolean |
Specify whether the ticket is a private ticket |
|
Internal Option
|
internalOption | True | boolean |
Specify if this is an internal ticket |
|
Urgency
|
urgencyType | True | integer |
Select the urgency of the ticket |
|
Effects
|
effectsType | True | integer |
Select the effects of the ticket |
|
Service Contract ID
|
serviceContractId | integer |
Enter the ID of the service contract |
|
|
Ticket Editor
|
delegatedTicketEditor | integer |
Enter the editor of the ticket |
|
|
Enterprise ID
|
enterpriseId | True | integer |
Specify the ID of the business partner |
|
Contact ID
|
contactId | integer |
Select the main contact of the ticket |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Message
|
Message | string |
Message |
|
Success
|
Success | boolean |
Success |
|
TicketNumber
|
TicketNumber | array of string |
The ticket number of the created ticket. |
|
Ticket Position
|
TicketPositionNumber | string |
The ID of the ticket position |
Create Ticket Position
This method allows you to create info positions, end reports and tickets to reopen the specified ticket.
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Reference number
|
referenceNumber | True | string |
Specify the ticket or reference number |
|
Position Text
|
ticketPositionText | True | string |
Enter the text of the ticket position |
|
Position Type
|
TicketPositionType | True | integer |
Specify the position type |
|
Is internal?
|
TicketPositionVisibility | boolean |
Specify whether this is a internal position |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Message
|
Message | string |
Message |
|
Success
|
Success | boolean |
Success |
|
TicketNumber
|
TicketNumber | array of string |
TicketNumber |
|
Ticket Position ID
|
TicketPositionNumber | string |
ID of the created ticket position |
Get ticket information
This method allows you to get the ticket number by entering a reference number.
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Reference Number
|
referenceNumber | True | string |
Enter the ticket or reference number |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Ticket Number
|
TicketNumber | string |
Tesseorn ASM Ticket Number |
|
Ticket Type ID
|
TicketType | integer |
ID of the ticket type |
|
Ticket Type Name
|
TicketTypeName | string |
Name of the ticket type |
|
Ticket Header
|
TicketHeader | string |
Subject of the ticket |
|
Ticket Text
|
TicketText | string |
Description of the ticket |
|
Reference Number
|
ReferenceNumber | string |
Reference Number of the ticket |
|
Entrance Type ID
|
EntranceType | integer |
ID of the ticket entrance type |
|
Entrance Type Name
|
EntranceTypeName | string |
Name of the ticket entrance type |
|
Area ID
|
AreaId | integer |
ID of the ticket area |
|
Area Name
|
AreaName | string |
Name of the ticket area |
|
Project ID
|
ProjectId | integer |
ID of the related project |
|
Project Phase ID
|
ProjectPhaseId | integer |
Phase of the related project |
|
Project Phase Task ID
|
ProjectPhaseTaskId | integer |
Task of the related project |
|
Tags
|
Tags | array of string |
All Tags added to the ticket |
|
Released Option
|
ReleasedOption | boolean |
Indicates the release status of the ticket |
|
Private Option
|
PrivateOption | boolean |
Indicates if the ticket is private |
|
Internal Option
|
InternalOption | boolean |
Indicates if the ticket is private |
|
Urgency Type ID
|
UrgencyType | integer |
ID of the ticket urgency |
|
Urgency Type Name
|
UrgencyTypeName | string |
Name of the ticket urgency |
|
Effects
|
EffectsType | integer |
Effects of the ticket |
|
Effects Name
|
EffectsTypeName | string |
Name of the ticket effects |
|
Service Contract ID
|
ServiceContractId | integer |
ID of the related contract |
|
Enterprise ID
|
EnterpriseId | integer |
ID of the ticket main enterprise |
|
Enterprise Name
|
EnterpriseName | string |
Name of the ticket main enterprise |
|
Contact ID
|
ContactId | string |
ID of the ticket main contact |
|
Contact Name
|
ContactName | string |
Name of the ticket main contact |
|
Message
|
Message | string |
Message |
|
Success
|
Success | boolean |
Success |
Search Ticket
Search for ticket number
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Reference Number
|
referencenumber | True | string |
Enter the ticket or reference number |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Message
|
Message | string |
Message |
|
Success
|
Success | boolean |
Success |
|
TicketNumber
|
TicketNumber | array of string |
TicketNumber |
|
Ticket Position Number
|
TicketPositionNumber | string |
TicketPositionNumber |
Search ticket by parameter
Receive ticket information providing a search query.
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Filter
|
Filter | string |
Specify a filter for your query |
|
|
Search Parameters
|
searchParam | True | string |
Specify the search parameters for your query. |
|
Take
|
take | True | integer |
Specify how many entries you would like to receive. |
|
Skip
|
skip | True | integer |
Please specify how many entries should be skipped. |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Success
|
Success | boolean |
Success |
|
Message
|
Message | string |
Message |
|
Tickets
|
Tickets | array of object |
Tickets |
|
Ticket ID
|
Tickets.TicketId | integer |
The ticket ID. |
|
Ticket Number
|
Tickets.TicketNumber | string |
The ticket number. |
|
Ticket Header
|
Tickets.TicketHeader | string |
The ticket header. |
|
Ticket Text
|
Tickets.TicketText | string |
The ticket text. |
|
Creation Date
|
Tickets.CreationDate | string |
The creation date of the ticket. |
|
Creation Date
|
Tickets.CreationDateText | string |
The creation date of the ticket. |
|
Ticket Status
|
Tickets.TicketStatus | string |
The current ticket status. |