Talkdesk (Preview)

Reference

Talkdesk provides a better way for organizations to intelligently unlock the promise and potential of great customer experience with end-to-end cloud solutions. Connect to other external systems already supported by Microsoft to be able to execute actions in Talkdesk like create an agent, create a callback, get a user by email, etc. or trigger your own flows when a contact is created/updated, note is created, inbound call starts, etc. in Talkdesk.

This connector is available in the following products and regions:

Service	Class	Regions
Logic Apps	Standard	All Logic Apps regions except the following: - Azure Government regions - Azure China regions - US Department of Defense (DoD)
Power Automate	Premium	All Power Automate regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD)
Power Apps	Premium	All Power Apps regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD)

Contact
Name	Talkdesk Support
URL	https://support.talkdesk.com/
Email	support@talkdesk.com

Connector Metadata
Publisher	Talkdesk
Website	https://www.talkdesk.com/
Privacy policy	https://www.talkdesk.com/terms-of-service/privacy-policy/
Categories	Communication;Sales and CRM

The Talkdesk connector provides a better way for organizations to intelligently unlock the promise and potential of great customer experience with end-to-end cloud solutions. Connect to other external systems already supported by Microsoft(within Power Apps and Power Automate) to be able to execute actions in Talkdesk like create an agent, create a callback, get a user by email, etc. or trigger your own flows when a contact is created/updated, note is created, inbound call starts, etc. in Talkdesk.

Creating a connection

The connector supports the following authentication types:


Default	Parameters for creating connection.	All regions	Not shareable

Default

Applicable: All regions

Parameters for creating connection.

This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.

Name	Type	Description	Required
Talkdesk account name	string	Enter Talkdesk account name	True
Talkdesk Client Id	string	Enter Talkdesk Client Id	True
Talkdesk Client Secret	securestring	Enter Talkdesk Client Secret	True

Throttling Limits

Name	Calls	Renewal Period
API calls per connection	100	60 seconds

Actions

Create a callback	Create a new callback in Talkdesk.
Create a new agent (deprecated) [DEPRECATED]	Create a new agent in Talkdesk.
Create a new user	Create a new user in Talkdesk
Create a workspace notification (deprecated) [DEPRECATED]	Create a new workspace notification in Talkdesk.
Get account configured custom status used by agents [DEPRECATED]	Get account configured custom status used by agents in Talkdesk (deprecated).
Get contact by Id	Get contact by Id from Talkdesk.
Get user by email	Get user by email from Talkdesk.
Get user presence (deprecated) [DEPRECATED]	Get user presence in Talkdesk.
Get user status [DEPRECATED]	Get user status in Talkdesk (deprecated).
Suscribe presence for all users (deprecated) [DEPRECATED]	Subscribe to the presence of all users from the authenticated account. This actions has to be used before UpdateUserStatus action.
Update user status [DEPRECATED]	Update user status in Talkdesk (deprecated).

Create a callback

Operation ID:: CreateCallback

Create a new callback in Talkdesk.

Parameters

Name	Key	Required	Type	Description
Talkdesk phone number	talkdesk_phone_number	True	string	The E.164 compliant phone number that will receive the call.
Contact phone number	contact_phone_number	True	string	The E.164 compliant phone number of the contact requesting the callback.
Name	name		string	Identifier for the field, in the scope of the entire context.
Display name	display_name		string	The field name as it is shown to the user
Tooltip text	tooltip_text		string	A tooltip regarding the field, shown to the user
Data type	data_type		string	Data_type of an enumeration of possible values (these enums can imply validation of the 'value' field and detailed error responses will be provided for the fields we discard).
Value	value		string	Field value

Returns

Name	Path	Type	Description
Success	code	boolean	Response message.

Create a new agent (deprecated) [DEPRECATED]

Operation ID:: CreateAgent

Create a new agent in Talkdesk.

Parameters

Name	Key	Required	Type	Description
Active	active		boolean	A boolean whether the agent is active or not.
Active	active		boolean	A boolean whether after call work is enabled or not for the agent.
Timeout	timeout		string	A timeout in seconds.
Show	show		boolean	A boolean whether the inbound dispositions codes are to be shown or not.
Show	show		boolean	A boolean whether the outbound dispositions codes are to be shown or not.
Agent ivr enabled	agent_ivr_enabled		boolean	A boolean whether agent's ivr is enabled or not.
Email	email	True	string	Agent's email.
Extension number	extension_number		string	Agent's extension number following the /\A\d+\z/ regex format.
Full name	full_name	True	string	Agent's full name.
Enabled	enabled		boolean	A boolean whether the mood settings are enabled or not.
outbound_caller_id	outbound_caller_id		string	Outbound caller id for the agent. (>= 5 characters,<= 40 characters)
Outbound caller id selection enabled	outbound_caller_id_selection_enabled		boolean	A boolean whether the outbound caller id selection is enabled or not.
Phone number	phone_number		string	The phone number associated to the agent. (>= 5 characters,<= 40 characters)
Role name	role_name	True	string	Agent's role.

Returns

Name	Path	Type	Description
Success	success	array of object	An array of successful agent creations.
Id	success.id	string	The id of the successfully created agent.
Email	success.email	string	The email of the successfully created agent.
Failure	failure	array of object	An array of unsuccessful agent creations.
Email	failure.email	string	The email of the unsuccessfully created agent.
Message	failure.message	string	The error message resulted from the unsuccessful agent creation.

Create a new user

Operation ID:: CreateUser

Create a new user in Talkdesk

Parameters

Name	Key	Required	Type	Description
Active	active	True	boolean	The user's administrative status.
ExternalId	externalId		string	The user's external identifier.
FamilyName	familyName	True	string	The family name of the User, or Last Name in most Western languages (for example, Jensen given the full name Ms. Barbara J Jensen, III.)
GivenName	givenName	True	string	The given name of the User, or First Name in most Western languages.
schemas	schemas	True	array of string	URN schemas for User resource.
RolesString	rolesString		string	A list of roles for the user that collectively represent who the user is separated by semicolons, e.g., 'Student;Faculty'.
TeamsString	teamsString		string	The user's team list separated by semicolons.
UserName	userName	True	string	The user's email.

Returns

Name	Path	Type	Description
Active	active	boolean	The user's administrative status.
ExternalId	externalId	string	The external id for the user.
Id	id	string	The ID for the object. Immutable.
Created	meta.created	string	Date and time the resource was created.
LastModified	meta.lastModified	string	Date and time the resource was last modified.
Location	meta.location	string	The location (URI) of the resource.
ResourceType	meta.resourceType	string	The resource Type.
Version	meta.version	string	The version of the resource.
FamilyName	name.familyName	string	The family name of the User, or Last Name in most Western languages (for example, Jensen given the full name Ms. Barbara J Jensen, III.).
GivenName	name.givenName	string	The given name of the User, or First Name in most Western languages.
Schemas	schemas	array of string	URN schemas for User resource.
RolesString	urn:ietf:params:scim:schemas:extension:talkdesk:2.0:User.rolesString	string	A list of roles for the user that collectively represent who the user is separated by semicolons, e.g., 'Student;Faculty'.
TeamsString	urn:ietf:params:scim:schemas:extension:talkdesk:2.0:User.teamsString	string	The user's team list separated by semicolons.
UserName	userName	string	The user's email. Immutable.

Create a workspace notification (deprecated) [DEPRECATED]

Operation ID:: CreateWorkspaceNotification

Create a new workspace notification in Talkdesk.

Parameters

Name	Key	Required	Type	Description
Event id	eventID	True	string	Select the type of notification to trigger.
Dynamic list schema	dynamicListSchema		dynamic	Details for the selected item.

Returns

The outputs of this operation are dynamic.

Get account configured custom status used by agents [DEPRECATED]

Operation ID:: GetAccountStatusList

Get account configured custom status used by agents in Talkdesk (deprecated).

Returns

Name	Path	Type	Description
Custom status	custom_status	array of object	The list of the custom statuses.
Id	custom_status.id	string	The id of the custom status.
Display name	custom_status.display_name	string	The presentation name of the custom status.

Get contact by Id

Operation ID:: GetContactByID

Get contact by Id from Talkdesk.

Parameters

Name	Key	Required	Type	Description
Contact Id	contact_id	True	string	This is the id of the Talkdesk contact.

Returns

Name	Path	Type	Description
Id	contact.id	string	Contact ID.
Name	contact.name	string	Contact name.
Company	contact.company	string	Contact company.
Phones	contact.phones	array of object	The list of the contact's phones.
Label	contact.phones.label	string	Phone number label.
Number	contact.phones.number	string	Phone number in E.164 format.

Get user by email

Operation ID:: GetUserByEmail

Get user by email from Talkdesk.

Parameters

Name	Key	Required	Type	Description
User email	email	True	string	User email for the query.

Returns

Name	Path	Type	Description
Users	_embedded.users	array of object	The user data.
Id	_embedded.users.id	string	The Id of the user.
Email	_embedded.users.email	string	The e-mail of the user.
Name	_embedded.users.name	string	The name of the user.
Active	_embedded.users.active	boolean	Ahe activation state of the user.
Gender	_embedded.users.gender	string	The gender of the user.
Extension	_embedded.users.extension	string	The phone extension for the user.
External phone number	_embedded.users.external_phone_number	string	The external phone number for the user.
Created at	_embedded.users.created_at	string	The date for the creation of the user.

Get user presence (deprecated) [DEPRECATED]

Operation ID:: GetUserPresence

Get user presence in Talkdesk.

Parameters

Name	Key	Required	Type	Description
User id	id	True	string	The user id.

Returns

Name	Path	Type	Description
Id	id	string	A unique id for the event.
Account id	account_id	string	The id of the account.
User id	user_id	string	The ID of the user.
Status	status	string	The user current status.
Custom status	custom_status	string	The user current custom status.
Custom status id	custom_status_id	string	The user current custom status id.
Occupancy	occupancy	integer	The user occupancy level.
Channels	channels	array of object	The list of channels available.
Name	channels.name	string	The name of the channel.
Occupancy	channels.occupancy	integer	The channel occupancy level.
Devices	channels.devices	array of string	The list of devices available.
Devices	devices	array of object	The list of devices available.
Id	devices.id	string	The id of the device.
Interactions	interactions	array of object	The list of ongoing interactions.
Id	interactions.id	string	The id of the interaction.
Device id	interactions.device_id	string	The id of the device.
Channel name	interactions.channel_name	string	The name of the channel.
Cost	interactions.cost	integer	The cost of the interaction.
Updated by	updated_by	string	The resource that made the last update.
Updated at	updated_at	string	The time the last status was updated.

Get user status [DEPRECATED]

Operation ID:: GetUserStatus

Get user status in Talkdesk (deprecated).

Parameters

Name	Key	Required	Type	Description
user_ids	user_ids		array of string	user_ids

Returns

Name	Path	Type	Description
		array of object
Status	status	string	User's current status.
Id	id	string	User ID.

Suscribe presence for all users (deprecated) [DEPRECATED]

Operation ID:: SubscribePresenceForAllUsers

Subscribe to the presence of all users from the authenticated account. This actions has to be used before UpdateUserStatus action.

Returns

Name	Path	Type	Description
Url	url	string	The url for the broker.
Username	username	string	The username to access the broker.
Password	password	string	The password to access the broker.
Client id	client_id	string	The client identification to the broker.
Topic	topic	string	The topic to subscribe.

Update user status [DEPRECATED]

Operation ID:: UpdateUserStatus

Update user status in Talkdesk (deprecated).

Parameters

Name	Key	Required	Type	Description
User id	id	True	string	The user id.
Current status	current_status		string	The (assumed) current user status. (only Available or Custom Busy)
New status	new_status		string	The desired new user status. (only Available or Custom Busy)

Triggers

When a contact is created	When a contact is created.
When a contact is updated	When a contact is updated.
When a note is created	When a note is created.
When agent logs in	When agent logs in.
When agent logs out	When agent logs out.
When inbound call ends	When inbound call ends.
When inbound call reaches contact center	When inbound call reaches contact center.
When inbound call starts	When inbound call starts.
When outbound call ends	When outbound call ends.

When a contact is created

Operation ID:: ContactCreated

When a contact is created.

Returns

Name	Path	Type	Description
Event name	event	string	This is the name of the Talkdesk event.
Contact id	contact_id	string	This is the id of the Talkdesk contact.
Account id	account_id	string	This is the id of the Talkdesk account.
Contact first name	contact_first_name	string	This is the first name of the Talkdesk contact.
Contact last name	contact_last_name	string	This is the last name of the Talkdesk contact.
Contact name	contact_name	string	This is the name of the Talkdesk contact.
Contact email	contact_email	string	This is the email of the Talkdesk contact.
Contact phone	contact_phone	string	This is the phone of the Talkdesk contact.
Contact company	contact_company	string	This is the company of the Talkdesk contact.
Contact title	contact_title	string	This is the title of the Talkdesk contact.
Contact address	contact_address	string	This is the address of the Talkdesk contact.
Contact website	contact_website	string	This is the website of the Talkdesk contact.
Account email	account_email	string	This is the email of the Talkdesk account.
Account name	account_name	string	This is the name of the Talkdesk account.

When a contact is updated

Operation ID:: ContactUpdated

When a contact is updated.

Returns

Name	Path	Type	Description
Event name	event	string	This is the name of the Talkdesk event.
Contact id	contact_id	string	This is the id of the Talkdesk contact.
Account id	account_id	string	This is the id of the Talkdesk account.
Contact first name	contact_first_name	string	This is the first name of the Talkdesk contact.
Contact last name	contact_last_name	string	This is the last name of the Talkdesk contact.
Contact name	contact_name	string	This is the name of the Talkdesk contact.
Contact email	contact_email	string	This is the email of the Talkdesk contact.
Contact phone	contact_phone	string	This is the phone of the Talkdesk contact.
Contact company	contact_company	string	This is the company of the Talkdesk contact.
Contact title	contact_title	string	This is the title of the Talkdesk contact.
Contact address	contact_address	string	This is the address of the Talkdesk contact.
Contact website	contact_website	string	This is the website of the Talkdesk contact.
Account email	account_email	string	This is the email of the Talkdesk account.
Account name	account_name	string	This is the name of the Talkdesk account.

When a note is created

Operation ID:: NoteCreated

When a note is created.

Returns

Name	Path	Type	Description
Event name	event	string	This is the name of the Talkdesk event.
Note's title	title	string	This is the title of the Talkdesk note.
Note's content	content	string	This is the content of the Talkdesk note.
Contact id	contact_id	string	This is the id of the Talkdesk contact.
Account id	account_id	string	This is the id of the Talkdesk account.
Contact first name	contact_first_name	string	This is the first name of the Talkdesk contact.
Contact last name	contact_last_name	string	This is the last name of the Talkdesk contact.
Contact name	contact_name	string	This is the name of the Talkdesk contact.
Contact email	contact_email	string	This is the email of the Talkdesk contact.
Contact phone	contact_phone	string	This is the phone of the Talkdesk contact.
Contact company	contact_company	string	This is the company of the Talkdesk contact.
Contact title	contact_title	string	This is the title of the Talkdesk contact.
Contact address	contact_address	string	This is the address of the Talkdesk contact.
Contact website	contact_website	string	This is the website of the Talkdesk contact.
Account email	account_email	string	This is the email of the Talkdesk account.
Account name	account_name	string	This is the name of the Talkdesk account.

When agent logs in

Operation ID:: AgentLogIn

When agent logs in.

Returns

Name	Path	Type	Description
Event name	event	string	This is the name of the Talkdesk event.
Agent id	agent_id	string	This is the id of the Talkdesk agent.
Agent name	agent_name	string	This is the name of the Talkdesk agent.
Agent email	agent_email	string	This is the email of the Talkdesk agent.
Agent ringing groups	agent_tags	string	This is are the ringing groups of the Talkdesk agent.

When agent logs out

Operation ID:: AgentLogOut

When agent logs out.

Returns

Name	Path	Type	Description
Event name	event	string	This is the name of the Talkdesk event.
Agent id	agent_id	string	This is the id of the Talkdesk agent.
Agent name	agent_name	string	This is the name of the Talkdesk agent.
Agent email	agent_email	string	This is the email of the Talkdesk agent.
Agent ringing groups	agent_tags	string	This is are the ringing groups of the Talkdesk agent.

When inbound call ends

Operation ID:: InboundCallEnds

When inbound call ends.

Returns

Name	Path	Type	Description
Event name	event	string	This is the name of the Talkdesk event.
Call id	call_id	string	This is the id of the Talkdesk call.
Interaction id	interaction_id	string	This is the id of the Talkdesk interaction.
Contact id	contact_id	string	This is the id of the Talkdesk contact.
Account id	account_id	string	This is the id of the Talkdesk account.
Interaction context id	interaction_context_id	string	This is the interaction context id of the Talkdesk call.
Contact center number	talkdesk_phone_number	string	This is the contact center number of the Talkdesk call.
Called number	contact_phone_number	string	This is the called number of the Talkdesk call.
Contact first name	contact_first_name	string	This is the first name of the Talkdesk contact.
Contact last name	contact_last_name	string	This is the last name of the Talkdesk contact.
Contact name	contact_name	string	This is the name of the Talkdesk contact.
Contact email	contact_email	string	This is the email of the Talkdesk contact.
Contact phone	contact_phone	string	This is the phone of the Talkdesk contact.
Contact company	contact_company	string	This is the company of the Talkdesk contact.
Contact title	contact_title	string	This is the title of the Talkdesk contact.
Contact address	contact_address	string	This is the address of the Talkdesk contact.
Contact website	contact_website	string	This is the website of the Talkdesk contact.
VIP phone number	phone_vip	string	This is the VIP phone number of the Talkdesk call.
Using IVR	phone_ivr	string	This is the using IVR of the Talkdesk call.
Interaction type	interaction_type	string	This is the interaction type of the Talkdesk call.
Account email	account_email	string	This is the email of the Talkdesk account.
Account name	account_name	string	This is the name of the Talkdesk account.
Agent id	agent_id	string	This is the id of the Talkdesk agent.
Total duration	total_duration	string	This is the total duration of the Talkdesk call.
Call duration	duration	string	This is the duration of the Talkdesk call.
Waiting time	waiting_time	string	This is the waiting time of the Talkdesk call.
Holding time	hold_time	string	This is the holding time of the Talkdesk call.
In business hours?	in_business_hours	string	This is the in business hours of the Talkdesk call.
Recording URL	recording_url	string	This is the recording URL of the Talkdesk call.
Hang up reason	hangup	string	This is the hang up reason of the Talkdesk call.
Call start time	start_time	string	This is the call start time of the Talkdesk call.
Call end time	timestamp	string	This is the call end time of the Talkdesk call.
Launched by outbound dialer	proactive_outbound	string	This is the launched by outbound dialer of the Talkdesk call.
Call ringing groups	tags	string	This are the call ringing groups of the Talkdesk call.
Agent name	agent_name	string	This is the name of the Talkdesk agent.
Agent email	agent_email	string	This is the email of the Talkdesk agent.
Agent ringing groups	agent_tags	string	This is are the ringing groups of the Talkdesk agent.

When inbound call reaches contact center

Operation ID:: InboundCallReachesContactCenter

When inbound call reaches contact center.

Returns

Name	Path	Type	Description
Event name	event	string	This is the name of the Talkdesk event.
Call id	call_id	string	This is the id of the Talkdesk call.
Interaction id	interaction_id	string	This is the id of the Talkdesk interaction.
Contact id	contact_id	string	This is the id of the Talkdesk contact.
Account id	account_id	string	This is the id of the Talkdesk account.
Interaction context id	interaction_context_id	string	This is the interaction context id of the Talkdesk call.
Contact center number	talkdesk_phone_number	string	This is the contact center number of the Talkdesk call.
Called number	contact_phone_number	string	This is the called number of the Talkdesk call.
Contact first name	contact_first_name	string	This is the first name of the Talkdesk contact.
Contact last name	contact_last_name	string	This is the last name of the Talkdesk contact.
Contact name	contact_name	string	This is the name of the Talkdesk contact.
Contact email	contact_email	string	This is the email of the Talkdesk contact.
Contact phone	contact_phone	string	This is the phone of the Talkdesk contact.
Contact company	contact_company	string	This is the company of the Talkdesk contact.
Contact title	contact_title	string	This is the title of the Talkdesk contact.
Contact address	contact_address	string	This is the address of the Talkdesk contact.
Contact website	contact_website	string	This is the website of the Talkdesk contact.
VIP phone number	phone_vip	string	This is the VIP phone number of the Talkdesk call.
Using IVR	phone_ivr	string	This is the using IVR of the Talkdesk call.
Interaction type	interaction_type	string	This is the interaction type of the Talkdesk call.
Account email	account_email	string	This is the email of the Talkdesk account.
Account name	account_name	string	This is the name of the Talkdesk account.

When inbound call starts

Operation ID:: InboundCallStarts

When inbound call starts.

Returns

Name	Path	Type	Description
Event name	event	string	This is the name of the Talkdesk event.
Call id	call_id	string	This is the id of the Talkdesk call.
Interaction id	interaction_id	string	This is the id of the Talkdesk interaction.
Contact id	contact_id	string	This is the id of the Talkdesk contact.
Account id	account_id	string	This is the id of the Talkdesk account.
Agent id	agent_id	string	This is the id of the Talkdesk agent.
Called number	contact_phone_number	string	This is the called number of the Talkdesk call.
Waiting time	waiting_time	string	This is the waiting time of the Talkdesk call.
Interaction context id	interaction_context_id	string	This is the interaction context id of the Talkdesk call.
Launched by outbound dialer	proactive_outbound	string	This is the launched by outbound dialer of the Talkdesk call.
Call ringing groups	tags	string	This are the call ringing groups of the Talkdesk call.
Contact center number	talkdesk_phone_number	string	This is the contact center number of the Talkdesk call.
Is transfer?	is_transfer	string	This is the is transfer of the Talkdesk call.
Agent name	agent_name	string	This is the name of the Talkdesk agent.
Agent email	agent_email	string	This is the email of the Talkdesk agent.
Agent ringing groups	agent_tags	string	This is are the ringing groups of the Talkdesk agent.
Contact first name	contact_first_name	string	This is the first name of the Talkdesk contact.
Contact last name	contact_last_name	string	This is the last name of the Talkdesk contact.
Contact name	contact_name	string	This is the name of the Talkdesk contact.
Contact email	contact_email	string	This is the email of the Talkdesk contact.
Contact phone	contact_phone	string	This is the phone of the Talkdesk contact.
Contact company	contact_company	string	This is the company of the Talkdesk contact.
Contact title	contact_title	string	This is the title of the Talkdesk contact.
Contact address	contact_address	string	This is the address of the Talkdesk contact.
Contact website	contact_website	string	This is the website of the Talkdesk contact.
VIP phone number	phone_vip	string	This is the VIP phone number of the Talkdesk call.
Using IVR	phone_ivr	string	This is the using IVR of the Talkdesk call.
Interaction type	interaction_type	string	This is the interaction type of the Talkdesk call.
Account email	account_email	string	This is the email of the Talkdesk account.
Account name	account_name	string	This is the name of the Talkdesk account.

When outbound call ends

Operation ID:: OutboundCallEnds

When outbound call ends.

Returns

Name	Path	Type	Description
Event name	event	string	This is the name of the Talkdesk event.
Call id	call_id	string	This is the id of the Talkdesk call.
Interaction id	interaction_id	string	This is the id of the Talkdesk interaction.
Contact id	contact_id	string	This is the id of the Talkdesk contact.
Account id	account_id	string	This is the id of the Talkdesk account.
Agent id	agent_id	string	This is the id of the Talkdesk agent.
Total duration	total_duration	string	This is the total duration of the Talkdesk call.
Call duration	duration	string	This is the duration of the Talkdesk call.
Waiting time	waiting_time	string	This is the waiting time of the Talkdesk call.
Holding time	hold_time	string	This is the holding time of the Talkdesk call.
Hang up reason	hangup	string	This is the hang up reason of the Talkdesk call.
Launched by outbound dialer	proactive_outbound	string	This is the launched by outbound dialer of the Talkdesk call.
Call ringing groups	tags	string	This are the call ringing groups of the Talkdesk call.
Contact center number	talkdesk_phone_number	string	This is the contact center number of the Talkdesk call.
Called number	contact_phone_number	string	This is the called number of the Talkdesk call.
Agent name	agent_name	string	This is the name of the Talkdesk agent.
Agent email	agent_email	string	This is the email of the Talkdesk agent.
Agent ringing groups	agent_tags	string	This is are the ringing groups of the Talkdesk agent.
Contact first name	contact_first_name	string	This is the first name of the Talkdesk contact.
Contact last name	contact_last_name	string	This is the last name of the Talkdesk contact.
Contact name	contact_name	string	This is the name of the Talkdesk contact.
Contact email	contact_email	string	This is the email of the Talkdesk contact.
Contact phone	contact_phone	string	This is the phone of the Talkdesk contact.
Contact company	contact_company	string	This is the company of the Talkdesk contact.
Contact title	contact_title	string	This is the title of the Talkdesk contact.
Contact address	contact_address	string	This is the address of the Talkdesk contact.
Contact website	contact_website	string	This is the website of the Talkdesk contact.
VIP phone number	phone_vip	string	This is the VIP phone number of the Talkdesk call.
Using IVR	phone_ivr	string	This is the using IVR of the Talkdesk call.
Interaction type	interaction_type	string	This is the interaction type of the Talkdesk call.
Account email	account_email	string	This is the email of the Talkdesk account.
Account name	account_name	string	This is the name of the Talkdesk account.

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Talkdesk (Preview)

Creating a connection

Default

Throttling Limits

Actions

Create a callback

Parameters

Returns

Create a new agent (deprecated) [DEPRECATED]

Parameters

Returns

Create a new user

Parameters

Returns

Create a workspace notification (deprecated) [DEPRECATED]

Parameters

Returns

Get account configured custom status used by agents [DEPRECATED]

Returns

Get contact by Id

Parameters

Returns

Get user by email

Parameters

Returns

Get user presence (deprecated) [DEPRECATED]

Parameters

Returns

Get user status [DEPRECATED]

Parameters

Returns

Suscribe presence for all users (deprecated) [DEPRECATED]

Returns

Update user status [DEPRECATED]

Parameters

Triggers

When a contact is created

Returns

When a contact is updated

Returns

When a note is created

Returns

When agent logs in

Returns

When agent logs out

Returns

When inbound call ends

Returns

When inbound call reaches contact center

Returns

When inbound call starts

Returns

When outbound call ends

Returns

Recursos adicionais