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New-CsTeamsVoiceApplicationsPolicy

Creates a new Teams voice applications policy. TeamsVoiceApplications policy governs what permissions the supervisors/users have over auto attendants and call queues.

Syntax

New-CsTeamsVoiceApplicationsPolicy
   [-Identity] <String>
   [-AllowAutoAttendantBusinessHoursGreetingChange <Boolean>]
   [-AllowAutoAttendantAfterHoursGreetingChange <Boolean>]
   [-AllowAutoAttendantHolidayGreetingChange <Boolean>]
   [-AllowAutoAttendantBusinessHoursChange <Boolean>]
   [-AllowAutoAttendantHolidaysChange <Boolean>]
   [-AllowAutoAttendantTimeZoneChange <Boolean>]
   [-AllowAutoAttendantLanguageChange <Boolean>]
   [-AllowAutoAttendantBusinessHoursRoutingChange <Boolean>]
   [-AllowAutoAttendantAfterHoursRoutingChange <Boolean>]
   [-AllowAutoAttendantHolidayRoutingChange <Boolean>]
   [-AllowCallQueueWelcomeGreetingChange <Boolean>]
   [-AllowCallQueueMusicOnHoldChange <Boolean>]
   [-AllowCallQueueOverflowSharedVoicemailGreetingChange <Boolean>]
   [-AllowCallQueueTimeoutSharedVoicemailGreetingChange <Boolean>]
   [-AllowCallQueueNoAgentSharedVoicemailGreetingChange <bool>]
   [-AllowCallQueueLanguageChange <Boolean>]
   [-AllowCallQueueMembershipChange <Boolean>]
   [-AllowCallQueueConferenceModeChange <Boolean>]
   [-AllowCallQueueRoutingMethodChange <Boolean>]
   [-AllowCallQueuePresenceBasedRoutingChange <Boolean>]
   [-AllowCallQueueOptOutChange <Boolean>]
   [-AllowCallQueueOverflowRoutingChange <Boolean>]
   [-AllowCallQueueTimeoutRoutingChange <Boolean>]
   [-AllowCallQueueNoAgentsRoutingChange <Boolean>]
   [-AllowCallQueueAgentOptChange <Boolean>]
   [-CallQueueAgentMonitorMode <Disabled | Monitor | Whisper | Barge | Takeover>]
   [-CallQueueAgentMonitorNotificationMode <Disabled | Agent>]
   [-RealTimeAutoAttendantMetricsPermission <string>]
   [-RealTimeCallQueueMetricsPermission <string>]
   [-RealTimeAgentMetricsPermission <string>]
   [-HistoricalAutoAttendantMetricsPermission <string>]
   [-HistoricalCallQueueMetricsPermission <string>]
   [-HistoricalAgentMetricsPermission <string>]
   [-WhatIf]
   [-Confirm]
   [<CommonParameters>]

Description

TeamsVoiceApplicationsPolicy is used for Supervisor Delegated Administration which allows admins in the organization to permit certain users to make changes to auto attendant and call queue configurations.

Examples

EXAMPLE 1

New-CsTeamsVoiceApplicationsPolicy -Identity SDA-Allow-CQ-Moh -AllowCallQueueMusicOnHoldChange $true

The command shown in Example 1 creates a new per-user Teams voice applications policy with the Identity SDA-Allow-Moh. This policy allows delegated administrators to change the music on hold information.

EXAMPLE 2

New-CsTeamsVoiceApplicationsPolicy -Identity SDA-Allow-AA-After-Hour -AllowAutoAttendantAfterHoursGreetingChange $true

The command shown in Example 2 creates a new per-user Teams voice applications policy with the Identity SDA-Allow-AA-After-Hour. This policy allows delegated administrators to change after-hours greetings for auto attendants.

Parameters

-AllowAutoAttendantAfterHoursGreetingChange

When set to True, users affected by the policy will be allowed to change the auto attendant's after-hours greeting. When set to False (the default value), users affected by the policy won't be allowed to change the auto attendant's after-hours greeting.

Type:Boolean
Position:Named
Default value:False
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-AllowAutoAttendantAfterHoursRoutingChange

When set to True, users affected by the policy will be allowed to change the auto attendant's after-hours call flow. When set to False (the default value), users affected by the policy won't be allowed to change the auto attendant's after-hours call flow.

Type:Boolean
Position:Named
Default value:False
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-AllowAutoAttendantBusinessHoursChange

When set to True, users affected by the policy will be allowed to change the auto attendant's business hours schedule. When set to False (the default value), users affected by the policy won't be allowed to change the auto attendant's business hours schedule.

Type:Boolean
Position:Named
Default value:False
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-AllowAutoAttendantBusinessHoursGreetingChange

When set to True, users affected by the policy will be allowed to change the auto attendant's business hours greeting. When set to False (the default value), users affected by the policy won't be allowed to change the auto attendant's business hours greeting.

Type:Boolean
Position:Named
Default value:False
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-AllowAutoAttendantBusinessHoursRoutingChange

When set to True, users affected by the policy will be allowed to change the auto attendant's business hours call flow. When set to False (the default value), users affected by the policy won't be allowed to change the auto attendant's business hours call flow.

Type:Boolean
Position:Named
Default value:False
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-AllowAutoAttendantHolidayGreetingChange

When set to True, users affected by the policy will be allowed to change the auto attendant's holiday greeting. When set to False (the default value), users affected by the policy won't be allowed to change the auto attendant's holiday greeting.

Type:Boolean
Position:Named
Default value:False
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-AllowAutoAttendantHolidayRoutingChange

When set to True, users affected by the policy will be allowed to change the auto attendant's holiday call flows. When set to False (the default value), users affected by the policy won't be allowed to change the auto attendant's holiday call flows.

Type:Boolean
Position:Named
Default value:False
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-AllowAutoAttendantHolidaysChange

When set to True, users affected by the policy will be allowed to change the auto attendant's holiday schedules. When set to False (the default value), users affected by the policy won't be allowed to change the auto attendant's holiday schedules.

Type:Boolean
Position:Named
Default value:False
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-AllowAutoAttendantLanguageChange

This option is not currently available in Queues app.

When set to True, users affected by the policy will be allowed to change the auto attendant's language. When set to False (the default value), users affected by the policy won't be allowed to change the auto attendant's language.

Type:Boolean
Position:Named
Default value:False
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-AllowAutoAttendantTimeZoneChange

This option is not currently available in Queues app.

When set to True, users affected by the policy will be allowed to change the auto attendant's time zone. When set to False (the default value), users affected by the policy won't be allowed to change the auto attendant's time zone.

Type:Boolean
Position:Named
Default value:False
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-AllowCallQueueAgentOptChange

When set to True, users affected by the policy will be allowed to change an agent's opt-in status in the call queue. When set to False (the default value), users affected by the policy won't be allowed to change an agent's opt-in status in the call queue.

Type:Boolean
Position:Named
Default value:False
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-AllowCallQueueConferenceModeChange

When set to True, users affected by the policy will be allowed to change the call queue's conference mode. When set to False (the default value), users affected by the policy won't be allowed to change the call queue's conference mode.

Type:Boolean
Position:Named
Default value:False
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-AllowCallQueueLanguageChange

This option is not currently available in Queues app.

When set to True, users affected by the policy will be allowed to change the call queue's language. When set to False (the default value), users affected by the policy won't be allowed to change the call queue's language.

Type:Boolean
Position:Named
Default value:False
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-AllowCallQueueMembershipChange

When set to True, users affected by the policy will be allowed to change the call queue's users. When set to False (the default value), users affected by the policy won't be allowed to change the call queue's users.

Type:Boolean
Position:Named
Default value:False
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-AllowCallQueueMusicOnHoldChange

When set to True, users affected by the policy will be allowed to change the call queue's music on hold information. When set to False (the default value), users affected by the policy won't be allowed to change the call queue's music on hold.

Type:Boolean
Position:Named
Default value:False
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-AllowCallQueueNoAgentSharedVoicemailGreetingChange

This option is not currently available in Queues app.

When set to True, users affected by the policy will be allowed to change the call queue's no agent shared voicemail greeting. When set to False (the default value), users affected by the policy won't be allowed to change the call queue's no agent shared voicemail greeting.

Type:Boolean
Position:Named
Default value:False
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-AllowCallQueueNoAgentsRoutingChange

When set to True, users affected by the policy will be allowed to change the call queue's no-agent handling properties. When set to False (the default value), users affected by the policy won't be allowed to change the call queue's no-agent handling properties.

Type:Boolean
Position:Named
Default value:False
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-AllowCallQueueOptOutChange

When set to True, users affected by the policy will be allowed to change the call queue opt-out setting that allows agents to opt out of receiving calls. When set to False (the default value), users affected by the policy won't be allowed to change the call queue opt-out setting.

Type:Boolean
Position:Named
Default value:False
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-AllowCallQueueOverflowRoutingChange

When set to True, users affected by the policy will be allowed to change the call queue's overflow handling properties. When set to False (the default value), users affected by the policy won't be allowed to change the call queue's overflow handling properties.

Type:Boolean
Position:Named
Default value:False
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-AllowCallQueueOverflowSharedVoicemailGreetingChange

When set to True, users affected by the policy will be allowed to change the call queue's overflow shared voicemail greeting. When set to False (the default value), users affected by the policy won't be allowed to change the call queue's overflow shared voicemail greeting.

Type:Boolean
Position:Named
Default value:False
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-AllowCallQueuePresenceBasedRoutingChange

When set to True, users affected by the policy will be allowed to change the call queue's presence-based routing option. When set to False (the default value), users affected by the policy won't be allowed to change the call queue's presence-based routing option.

Type:Boolean
Position:Named
Default value:False
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-AllowCallQueueRoutingMethodChange

When set to True, users affected by the policy will be allowed to change the call queue's routing method. When set to False (the default value), users affected by the policy won't be allowed to change the call queue's routing method.

Type:Boolean
Position:Named
Default value:False
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-AllowCallQueueTimeoutRoutingChange

When set to True, users affected by the policy will be allowed to change the call queue's timeout handling properties. When set to False (the default value), users affected by the policy won't be allowed to change the call queue's timeout handling properties.

Type:Boolean
Position:Named
Default value:False
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-AllowCallQueueTimeoutSharedVoicemailGreetingChange

When set to True, users affected by the policy will be allowed to change the call queue's timeout shared voicemail greeting. When set to False (the default value), users affected by the policy won't be allowed to change the call queue's timeout shared voicemail greeting.

Type:Boolean
Position:Named
Default value:False
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-AllowCallQueueWelcomeGreetingChange

When set to True, users affected by the policy will be allowed to change the call queue's welcome greeting. When set to False (the default value), users affected by the policy won't be allowed to change the call queue's welcome greeting.

Type:Boolean
Position:Named
Default value:False
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-CallQueueAgentMonitorMode

This option is not currently available in Queues app.

PARAMVALUE: Disabled | Monitor | Whisper | Barge | Takeover

When set to Disabled (the default value), users affected by the policy won't be allowed to monitor call sessions.

When set to Monitor, users affected by the policy will be allowed to monitor and listen to call sessions.

When set to Whisper, users affected by the policy will be allowed to monitor call sessions and whisper to an agent in the call.

When set to Barge, users affected by the policy will be allowed to monitor call sessions, whisper to an agent in the call, or join the call session.

When set to Takeover, users affected by the policy will be allowed to monitor call sessions, whisper to an agent in the call, join the call session, or take over the call from an agent.

Type:Object
Position:Named
Default value:Disabled
Required:False
Accept pipeline input:False
Accept wildcard characters:False
Applies to:Microsoft Teams

-CallQueueAgentMonitorNotificationMode

This option is not currently available in Queues app.

PARAMVALUE: Disabled | Agent

When set to Disabled (the default value), users affected by the policy won't be allowed to monitor agents during call sessions.

When set to Agent, users affected by the policy will be allowed to monitor agents during call sessions.

Type:Object
Position:Named
Default value:Disabled
Required:False
Accept pipeline input:False
Accept wildcard characters:False
Applies to:Microsoft Teams

-Confirm

Prompts you for confirmation before running the cmdlet.

Type:SwitchParameter
Aliases:cf
Position:Named
Default value:None
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-HistoricalAgentMetricsPermission

PARAMVALUE: Disabled | AuthorizedOnly | All

When set to Disabled (the default value), users affected by the policy won't receive historical metrics for agents.

When set to AuthorizedOnly, users affected by the policy will receive historical metrics for agents who are members in the call queues they are authorized for.

When set to All, users affected by the policy will receive historical metrics for all agents in all call queues in the organization.

Type:Object
Position:Named
Default value:None
Required:False
Accept pipeline input:False
Accept wildcard characters:False
Applies to:Microsoft Teams

-HistoricalAutoAttendantMetricsPermission

PARAMVALUE: Disabled | AuthorizedOnly | All

When set to Disabled (the default value), users affected by the policy won't receive historical metrics for auto attendants.

When set to AuthorizedOnly, users affected by the policy will receive historical metrics for auto attendants they are authorized for.

When set to All, users affected by the policy will receive historical metrics for all auto attendants in the organization.

Type:Object
Position:Named
Default value:None
Required:False
Accept pipeline input:False
Accept wildcard characters:False
Applies to:Microsoft Teams

-HistoricalCallQueueMetricsPermission

PARAMVALUE: Disabled | AuthorizedOnly | All

When set to Disabled (the default value), users affected by the policy won't receive historical metrics for call queues.

When set to AuthorizedOnly, users affected by the policy will receive historical metrics for call queues they are authorized for.

When set to All, users affected by the policy will receive historical metrics for all call queues in the organization.

Type:Object
Position:Named
Default value:None
Required:False
Accept pipeline input:False
Accept wildcard characters:False
Applies to:Microsoft Teams

-Identity

Unique identifier assigned to the policy when it was created.

Type:String
Position:2
Default value:None
Required:True
Accept pipeline input:False
Accept wildcard characters:False

-RealTimeAgentMetricsPermission

PARAMVALUE: Disabled | AuthorizedOnly | All

When set to Disabled (the default value), users affected by the policy won't receive real-time metrics for agents.

When set to AuthorizedOnly, users affected by the policy will receive real-time metrics for agents who are members in the call queues they are authorized for.

Important

The All option is no longer supported. The parameter will be accepted and saved, however, any user assigned a policy with RealTimeAgentMetricsPermission set to All won't be able to access real-time metrics.

Type:Object
Position:Named
Default value:None
Required:False
Accept pipeline input:False
Accept wildcard characters:False
Applies to:Microsoft Teams

-RealTimeAutoAttendantMetricsPermission

PARAMVALUE: Disabled | AuthorizedOnly | All

When set to Disabled (the default value), users affected by the policy won't receive real-time metrics for auto attendants.

When set to AuthorizedOnly, users affected by the policy will receive real-time metrics for auto attendants they are authorized for.

Important

The All option is no longer supported. The parameter will be accepted and saved, however, any user assigned a policy with RealTimeAutoAttendantMetricsPermission set to All won't be able to access real-time metrics.

Type:Object
Position:Named
Default value:None
Required:False
Accept pipeline input:False
Accept wildcard characters:False
Applies to:Microsoft Teams

-RealTimeCallQueueMetricsPermission

PARAMVALUE: Disabled | AuthorizedOnly | All

When set to Disabled (the default value), users affected by the policy won't receive real-time metrics for call queues.

When set to AuthorizedOnly, users affected by the policy will receive real-time metrics for call queues they are authorized for.

Important

The All option is no longer supported. The parameter will be accepted and saved, however, any user assigned a policy with RealTimeCallQueueMetricsPermission set to All won't be able to access real-time metrics.

Type:Object
Position:Named
Default value:None
Required:False
Accept pipeline input:False
Accept wildcard characters:False
Applies to:Microsoft Teams

-WhatIf

Shows what would happen if the cmdlet runs. The cmdlet is not run.

Type:SwitchParameter
Aliases:wi
Position:Named
Default value:None
Required:False
Accept pipeline input:False
Accept wildcard characters:False

Outputs

System.Object