Response Time Overview
The Response Time (Hours) field is automatically filled in, depending on whether the service item is on a service contract.
| Option | Description |
|---|---|
Service item is included on contract |
If the service item is on a service contract, the value in the Response Time (Hours) field is used on the corresponding service contract line if it is non-zero. Otherwise, the value in the Response Time (Hours) field from the corresponding service contract header is used if it is non-zero. |
Service item is not included on contract |
If the service item is on a service contract, the value in the Response Time (Hours) field is used on the corresponding service contract line if it is non-zero. Otherwise, the value in the Response Time (Hours) field from the corresponding service contract header is used if it is non-zero. |
See Also
Tasks
How to: Change Response Times for Service Item Lines
Other Resources
Response Time (Hours)
Default Response Time (Hours)
Default Response Time (Hours)