Event ID 1069 — Clustered Service or Application Availability

Applies To: Windows Server 2008

In a failover cluster, a clustered service or application can come online (and be available for clients to use) only when the necessary clustered resources within it can come online.

Event Details

Resolve

Check state of clustered resource

If you do not currently have Event Viewer open, see "Opening Event Viewer and viewing events related to failover clustering." Review the event logs and consider whether the following actions apply to your situation:

• Check and correct any problems with the application or service associated with the resource. For example, if the application or service cannot start within reasonable time limits, diagnose and resolve the issues that cause slow starting.
• Check and correct any problems with cables or cluster-related devices.
• Adjust properties for the resource in the cluster configuration, especially the value for Pending timeout for the resource. This value must allow enough time for the associated application or service to start. For more information, see "Viewing the value for Pending timeout for a resource."

To perform this procedure, you must be a member of the local Administrators group on each clustered server, and the account you use must be a domain account, or you must have been delegated the equivalent authority.

Viewing the value for Pending timeout for a resource

To view the value for Pending timeout for a resource:

1. To open the failover cluster snap-in, click Start, click Administrative Tools, and then click Failover Cluster Management. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
2. In the Failover Cluster Management snap-in, if the cluster you want to manage is not displayed, in the console tree, right-click Failover Cluster Management, click Manage a Cluster, and then select or specify the cluster that you want.
3. If the console tree is collapsed, expand the tree under the cluster you want to manage, and then expand Services and Applications.
4. In the console tree, click a clustered service or application.
5. In the center pane, if you cannot see the clustered resource that you want to view, expand one or more visible resources until you see the clustered resource.
6. Right-click the resource you want to view, click Properties, and then click the Policies tab.
7. Under Pending timeout, view the setting. Make sure it allows enough time for the associated application or service to start.

Opening Event Viewer and viewing events related to failover clustering

To open Event Viewer and view events related to failover clustering:

1. If Server Manager is not already open, click Start, click Administrative Tools, and then click Server Manager. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
2. In the console tree, expand Diagnostics, expand Event Viewer, expand Windows Logs, and then click System.
3. To filter the events so that only events with a Source of FailoverClustering are shown, in the Actions pane, click Filter Current Log. On the Filter tab, in the Event sources box, select FailoverClustering. Select other options as appropriate, and then click OK.
4. To sort the displayed events by date and time, in the center pane, click the Date and Time column heading.

Verify

Verify that the clustered service or application can come online, and observe whether additional events are logged regarding resources in the clustered service or application.

To perform the following procedures, you must be a member of the local Administrators group on each clustered server, and the account you use must be a domain account, or you must have been delegated the equivalent authority.

To verify that a clustered service or application can come online:

1. To open the failover cluster snap-in, click Start, click Administrative Tools, and then click Failover Cluster Management. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
2. In the Failover Cluster Management snap-in, if the cluster you want to manage is not displayed, in the console tree, right-click Failover Cluster Management, click Manage a Cluster, and then select or specify the cluster that you want.
3. If the console tree is collapsed, expand the tree under the cluster you want to manage, and then expand Services and Applications.
4. Click the clustered service or application that you want to view. In the center pane, view the status of the clustered service or application and its associated resources. As needed, expand one or more visible resources until you see all the clustered resources you want to view.
5. To bring a clustered service or application online, in the console pane, right-click it, and then click Bring this service or application online. You can observe the status of the associated clustered resources as the Cluster service attempts to bring them online.

Related Management Information

Clustered Service or Application Availability

Failover Clustering