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msdyn_liveworkstream Entity Reference

Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.

Stores information about the properties of work items that are generated by a unique channel endpoint

Added by: Omnichannel – Base Solution

Messages

Message Web API Operation SDK Assembly
Assign PATCH [org URI]/api/data/v9.0/msdyn_liveworkstreams(msdyn_liveworkstreamid)
Update ownerid property.
AssignRequest
Create POST [org URI]/api/data/v9.0/msdyn_liveworkstreams
See Create
CreateRequest or
Create
CreateMultiple CreateMultipleRequest
Delete DELETE [org URI]/api/data/v9.0/msdyn_liveworkstreams(msdyn_liveworkstreamid)
See Delete
DeleteRequest or
Delete
GrantAccess GrantAccess Action GrantAccessRequest
IsValidStateTransition IsValidStateTransition Function IsValidStateTransitionRequest
ModifyAccess ModifyAccess Action ModifyAccessRequest
Retrieve GET [org URI]/api/data/v9.0/msdyn_liveworkstreams(msdyn_liveworkstreamid)
See Retrieve
RetrieveRequest or
Retrieve
RetrieveMultiple GET [org URI]/api/data/v9.0/msdyn_liveworkstreams
See Query Data
RetrieveMultipleRequest or
RetrieveMultiple
RetrievePrincipalAccess RetrievePrincipalAccess Function RetrievePrincipalAccessRequest
RetrieveSharedPrincipalsAndAccess RetrieveSharedPrincipalsAndAccess Function RetrieveSharedPrincipalsAndAccessRequest
RevokeAccess RevokeAccess Action RevokeAccessRequest
SetState PATCH [org URI]/api/data/v9.0/msdyn_liveworkstreams(msdyn_liveworkstreamid)
Update statecode and statuscode properties.
SetStateRequest
Update PATCH [org URI]/api/data/v9.0/msdyn_liveworkstreams(msdyn_liveworkstreamid)
See Update
UpdateRequest or
Update
UpdateMultiple UpdateMultipleRequest

Properties

Property Value
CollectionSchemaName msdyn_liveworkstreams
DisplayCollectionName Work Streams
DisplayName Work Stream
EntitySetName msdyn_liveworkstreams
IsBPFEntity False
LogicalCollectionName msdyn_liveworkstreams
LogicalName msdyn_liveworkstream
OwnershipType UserOwned
PrimaryIdAttribute msdyn_liveworkstreamid
PrimaryNameAttribute msdyn_name
SchemaName msdyn_liveworkstream

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ImportSequenceNumber

Property Value
Description Sequence number of the import that created this record.
DisplayName Import Sequence Number
Format None
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName importsequencenumber
MaxValue 2147483647
MinValue -2147483648
RequiredLevel None
Type Integer

msdyn_AllowedPresences

Property Value
Description Allowed base presences for the work stream
DisplayName Allowed Presences
IsValidForForm True
IsValidForRead True
LogicalName msdyn_allowedpresences
RequiredLevel ApplicationRequired
Type MultiSelectPicklist

msdyn_AllowedPresences Choices/Options

Value Label
192360000 Available
192360001 Busy
192360002 Busy - DND
192360003 Away
192360004 Offline

msdyn_APIKey

Added by: Omnichannel – SMS Solution

Property Value
Description The API Key equivalent to password of account set up with TeleSign
DisplayName API Key
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_apikey
MaxLength 100
RequiredLevel None
Type String

msdyn_apikeyversionnumber

Added by: Omnichannel – SMS Solution

Property Value
Description Version number of the API key
DisplayName API Key Version Number
Format None
IsValidForForm True
IsValidForRead True
LogicalName msdyn_apikeyversionnumber
MaxValue 2147483647
MinValue 0
RequiredLevel None
Type Integer

msdyn_AssignWorkItemAfterDecline

Property Value
Description Set the time after which a work item can be assigned to the agent again after they have declined the work item or the request has timed out
DisplayName Assign WorkItem After Decline or Timeout
Format Duration
IsValidForForm True
IsValidForRead True
LogicalName msdyn_assignworkitemafterdecline
MaxValue 2147483647
MinValue 0
RequiredLevel None
Type Integer

msdyn_AutoCloseAfterInactivity

Property Value
Description Set the time after which the work item will be closed if there is no activity on the work item.
DisplayName Auto-close after inactivity
Format Duration
IsValidForForm True
IsValidForRead True
LogicalName msdyn_autocloseafterinactivity
MaxValue 2147483647
MinValue 0
RequiredLevel ApplicationRequired
Type Integer

msdyn_blockcapacityforwrapup

Property Value
Description Time for which the agent's capacity is blocked for wrap up state. After this amount of time the agent's capacity will be released.
DisplayName Block capacity for wrap up state
Format None
IsValidForForm True
IsValidForRead True
LogicalName msdyn_blockcapacityforwrapup
MaxValue 43200
MinValue 0
RequiredLevel None
Type Integer

msdyn_bot_queue

Property Value
Description The queue created for the bot in the workstream.
DisplayName Bot queue
IsValidForForm True
IsValidForRead True
LogicalName msdyn_bot_queue
RequiredLevel None
Targets queue
Type Lookup

msdyn_bot_rule

Property Value
Description The rule added to workstream for bot routing.
DisplayName Bot rule
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_bot_rule
MaxLength 100
RequiredLevel None
Type String

msdyn_bot_user

Property Value
Description The user of the bot.
DisplayName Bot user
IsValidForForm True
IsValidForRead True
LogicalName msdyn_bot_user
RequiredLevel None
Targets systemuser
Type Lookup

msdyn_capacityformat

Property Value
Description Defines how the work stream will measure capacity consumption
DisplayName Capacity format
IsValidForForm True
IsValidForRead True
LogicalName msdyn_capacityformat
RequiredLevel None
Type Picklist

msdyn_capacityformat Choices/Options

Value Label
192350000 Unit based
192360000 Profile based

msdyn_CapacityRequired

Property Value
Description The units of capacity that should be available for an item of this work stream to be processed.
DisplayName Capacity
Format None
IsValidForForm True
IsValidForRead True
LogicalName msdyn_capacityrequired
MaxValue 2147483647
MinValue 0
RequiredLevel ApplicationRequired
Type Integer

msdyn_ConnectorsURL

Added by: Omnichannel – SMS Solution

Property Value
Description Flow URL for Dynamics 365 connector
DisplayName Connectors URL
FormatName Url
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_connectorsurl
MaxLength 100
RequiredLevel None
Type String

msdyn_conversationmode

Added by: Omnichannel – Chat Solution

Property Value
Description Conversation mode of chat channels
DisplayName Conversation mode of chat channels
IsValidForForm True
IsValidForRead True
LogicalName msdyn_conversationmode
RequiredLevel None
Type Picklist

msdyn_conversationmode Choices/Options

Value Label
192350000 Live Chat
192350001 Persistent Chat

msdyn_CustomerID

Added by: Omnichannel – SMS Solution

Property Value
Description The Customer Id equivalent to username of account set up with TeleSign
DisplayName Customer ID
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_customerid
MaxLength 100
RequiredLevel None
Type String

msdyn_defaultqueue

Added by: Dynamics 365 UR OmnichanelBase Dependency Solution

Property Value
Description Link the default queue to the workstream.
DisplayName Default Queue
IsValidForForm True
IsValidForRead True
LogicalName msdyn_defaultqueue
RequiredLevel Recommended
Targets queue
Type Lookup

msdyn_direction

Property Value
Description Direction to indicate if it's an inbound, outbound, direct inbound or direct outbound workstream
DisplayName Direction
IsValidForForm True
IsValidForRead True
LogicalName msdyn_direction
RequiredLevel ApplicationRequired
Type Picklist

msdyn_direction Choices/Options

Value Label
0 Inbound
1 Outbound
2 Direct Inbound
3 Direct Outbound

msdyn_enableagentaffinity

Property Value
Description Keep same agent for entire conversation
DisplayName Keep same agent for entire conversation
IsValidForForm True
IsValidForRead True
LogicalName msdyn_enableagentaffinity
RequiredLevel None
Type Boolean

msdyn_enableagentaffinity Choices/Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_enableautomatedmessages

Property Value
Description Option for allowing automated messages or not
DisplayName Allow Automated Messages
IsValidForForm True
IsValidForRead True
LogicalName msdyn_enableautomatedmessages
RequiredLevel None
Type Boolean

msdyn_enableautomatedmessages Choices/Options

Value Label
1 Yes
0 No

DefaultValue: True

msdyn_enableselectingfrompushbasedworkstreams

Property Value
Description Agents can choose to work on items from push-based work streams.
DisplayName Enable selecting from push-based work streams
IsValidForForm True
IsValidForRead True
LogicalName msdyn_enableselectingfrompushbasedworkstreams
RequiredLevel None
Type Boolean

msdyn_enableselectingfrompushbasedworkstreams Choices/Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_EntityRoutingConfigurationId

Property Value
Description Unique identifier for Workstream Entity Configuration associated with Work Stream.
DisplayName Entity
IsValidForForm True
IsValidForRead True
LogicalName msdyn_entityroutingconfigurationid
RequiredLevel None
Targets msdyn_entityroutingconfiguration
Type Lookup

msdyn_FallBackLanguage

Property Value
Description Fall back language to be used for Live chat
DisplayName FallBack Language
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_fallbacklanguage
MaxLength 100
RequiredLevel None
Type String

msdyn_FollowUpAfterWaiting

Property Value
Description Set the time after which the work item should be offered to an agent if the work item has been waiting for input.
DisplayName Follow-up after waiting
Format Duration
IsValidForForm True
IsValidForRead True
LogicalName msdyn_followupafterwaiting
MaxValue 2147483647
MinValue 0
RequiredLevel None
Type Integer

msdyn_handlingtimethreshold

Property Value
Description Declare the expected handling time under which work items for this work stream should get resolved
DisplayName Handling Time Threshold
Format Duration
IsValidForForm True
IsValidForRead True
LogicalName msdyn_handlingtimethreshold
MaxValue 2147483647
MinValue 0
RequiredLevel None
Type Integer

msdyn_isdefault

Property Value
Description Indicates whether this is the default workstream or not.
DisplayName Is Default
IsValidForForm True
IsValidForRead True
LogicalName msdyn_isdefault
RequiredLevel None
Type Boolean

msdyn_isdefault Choices/Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_LastValidationOn

Added by: Omnichannel – SMS Solution

Property Value
DateTimeBehavior TimeZoneIndependent
Description The time when Validation api was last run
DisplayName Last Validation On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName msdyn_lastvalidationon
RequiredLevel None
Type DateTime

msdyn_LastValidationStatus

Added by: Omnichannel – SMS Solution

Property Value
Description The status of the last Validation results
DisplayName Last Validation Status
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_lastvalidationstatus
MaxLength 100
RequiredLevel None
Type String

msdyn_liveworkstreamId

Property Value
Description Unique identifier for entity instances
DisplayName Work Stream
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName msdyn_liveworkstreamid
RequiredLevel SystemRequired
Type Uniqueidentifier

msdyn_masterentityroutingconfigurationid

Property Value
Description Unique identifier for master entity routing configuration associated with work stream.
DisplayName Entity
IsValidForForm True
IsValidForRead True
LogicalName msdyn_masterentityroutingconfigurationid
RequiredLevel None
Targets msdyn_masterentityroutingconfiguration
Type Lookup

msdyn_matchinglogic

Added by: Omnichannel - Skill Based Routing Solution

Property Value
Description Matching logic used for Skill Based Routing like Exact Match or Closest match
DisplayName Matching Logic
IsValidForForm True
IsValidForRead True
LogicalName msdyn_matchinglogic
RequiredLevel None
Type Picklist

msdyn_matchinglogic Choices/Options

Value Label
192350000 Exact Match
192350001 Closest Match

msdyn_MaxConcurrentConnection

Property Value
Description Maximum number of concurrent sessions that an agent can work for a work item of a particular stream.
DisplayName Max Concurrency
Format None
IsValidForForm True
IsValidForRead True
LogicalName msdyn_maxconcurrentconnection
MaxValue 2147483647
MinValue 1
RequiredLevel Recommended
Type Integer

msdyn_mode

Property Value
Description Mode of experience
DisplayName Mode
IsValidForForm True
IsValidForRead True
LogicalName msdyn_mode
RequiredLevel None
Type Picklist

msdyn_mode Choices/Options

Value Label
717210000 Legacy
717210001 Simplified

msdyn_name

Property Value
Description Name of Work stream
DisplayName Name
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_name
MaxLength 100
RequiredLevel ApplicationRequired
Type String

msdyn_Notification

Property Value
Description Notification type
DisplayName Notification
IsValidForForm True
IsValidForRead True
LogicalName msdyn_notification
RequiredLevel None
Type Picklist

msdyn_Notification Choices/Options

Value Label
100000000 Directly open session
100000001 Screen pop with timeout
100000002 Screen pop with decline

msdyn_notificationscenarioplaceholder

Added by: Omnichannel for Customer Service Patch Solution

Property Value
Description Notification association with scenarios
DisplayName notification scenario placeholder
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_notificationscenarioplaceholder
MaxLength 100
RequiredLevel None
Type String

msdyn_notificationtemplate_consult

Added by: Omnichannel for Customer Service Patch Solution

Property Value
Description Consult notification template scenario
DisplayName Consult
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_notificationtemplate_consult
MaxLength 200
RequiredLevel None
Type String

msdyn_notificationtemplate_incoming_auth

Added by: Dynamics 365 UR OmnichanelBase Dependency Solution

Property Value
Description Incoming authenticated notification template scenario
DisplayName Incoming authenticated
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_notificationtemplate_incoming_auth
MaxLength 200
RequiredLevel None
Type String

msdyn_notificationtemplate_incoming_unauth

Added by: Omnichannel for Customer Service Patch Solution

Property Value
Description Incoming unauthenticated notification template scenario
DisplayName Incoming unauthenticated
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_notificationtemplate_incoming_unauth
MaxLength 200
RequiredLevel None
Type String

msdyn_notificationtemplate_supervisorassign

Added by: Omnichannel for Customer Service Patch Solution

Property Value
Description supervisorAssign notification template scenario
DisplayName SupervisorAssign
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_notificationtemplate_supervisorassign
MaxLength 200
RequiredLevel None
Type String

msdyn_notificationtemplate_transfer

Added by: Omnichannel for Customer Service Patch Solution

Property Value
Description Transfer notification template scenario
DisplayName Transfer
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_notificationtemplate_transfer
MaxLength 200
RequiredLevel None
Type String

msdyn_outboundqueueid

Property Value
Description Unique identifier for outbound queue associated with workstream
DisplayName Outbound queue
IsValidForForm True
IsValidForRead True
LogicalName msdyn_outboundqueueid
RequiredLevel None
Targets queue
Type Lookup

msdyn_recordidentificationrule

Property Value
Description Record identification rule associated to a workstream
DisplayName Record Identification Rule
Format Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_recordidentificationrule
MaxLength 1048576
RequiredLevel None
Type Memo

msdyn_RecordIdentificationValidationRule

Property Value
Description Record Identification Validation Rule
DisplayName Record Identification Validation Rule
Format Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_recordidentificationvalidationrule
MaxLength 1048576
RequiredLevel None
Type Memo

msdyn_restrictdownloadrecording

Property Value
Description Restrict download of recording
DisplayName Restrict download of recording
IsValidForForm True
IsValidForRead True
LogicalName msdyn_restrictdownloadrecording
RequiredLevel ApplicationRequired
Type Boolean

msdyn_restrictdownloadrecording Choices/Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_restrictdownloadtranscript

Property Value
Description Restrict download of transcript
DisplayName Restrict download of transcript
IsValidForForm True
IsValidForRead True
LogicalName msdyn_restrictdownloadtranscript
RequiredLevel ApplicationRequired
Type Boolean

msdyn_restrictdownloadtranscript Choices/Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_routingcontractid

Added by: Dynamics 365 UR OmnichanelBase Dependency Solution

Property Value
Description Link contracts with live work streams.
DisplayName Contract Id
IsValidForForm True
IsValidForRead True
LogicalName msdyn_routingcontractid
RequiredLevel None
Targets msdyn_decisioncontract
Type Lookup

msdyn_Screenpoptimeout

Property Value
Description Time duration for which notification will be shown to agent.
DisplayName Screen pop timeout
Format Duration
IsValidForForm True
IsValidForRead True
LogicalName msdyn_screenpoptimeout
MaxValue 2147483647
MinValue 0
RequiredLevel None
Type Integer

msdyn_Screenpoptimeout_optionSet

Property Value
Description Time duration options for notification.
DisplayName Screen pop timeout
IsValidForForm True
IsValidForRead True
LogicalName msdyn_screenpoptimeout_optionSet
RequiredLevel None
Type Picklist

msdyn_Screenpoptimeout_optionSet Choices/Options

Value Label
30 30
60 60
90 90
120 120
150 150
180 180
210 210
240 240
270 270
300 300

msdyn_secureapikey

Added by: Omnichannel - SMS Patch Solution

Property Value
Description The secure API Key equivalent to password of account set up with TeleSign
DisplayName Secure API Key
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_secureapikey
MaxLength 100
RequiredLevel None
Type String

msdyn_sessionscenarioplaceholder

Added by: Omnichannel for Customer Service Patch Solution

Property Value
Description Session association with scenarios
DisplayName session scenario placeholder
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_sessionscenarioplaceholder
MaxLength 100
RequiredLevel None
Type String

msdyn_sessiontemplate_default

Added by: Dynamics 365 UR OmnichanelBase Dependency Solution

Property Value
Description Default session template scenario
DisplayName Default
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_sessiontemplate_default
MaxLength 200
RequiredLevel None
Type String

msdyn_smsprovider

Added by: Omnichannel - SMS Patch Solution

Property Value
Description SMS Provider
DisplayName SMS Provider
IsValidForForm True
IsValidForRead True
LogicalName msdyn_smsprovider
RequiredLevel None
Type Picklist

msdyn_smsprovider Choices/Options

Value Label
192350000 TeleSign
192350001 Twilio

msdyn_streamsource

Property Value
Description The channel to which this workstream is attached
DisplayName Channel
IsValidForForm True
IsValidForRead True
LogicalName msdyn_streamsource
RequiredLevel ApplicationRequired
Type Picklist

msdyn_streamsource Choices/Options

Value Label
19241000 Microsoft Teams
192300000 WhatsApp
192310000 LINE
192320000 WeChat
192330000 Facebook
192340000 SMS
192350000 Entity Records
192350001 Twitter
192350002 Custom
192360000 Live chat
192370000 Voice
192380000 Video
192390000 Co-browse
192400000 Screen sharing
192440000 Voice call
192450000 Apple Messages for Business
192450001 Google's Business Messages

msdyn_TelesignInboundURL

Added by: Omnichannel – SMS Solution

Property Value
Description URL for TeleSign Inbound link
DisplayName TeleSign Inbound URL
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_telesigninboundurl
MaxLength 200
RequiredLevel None
Type String

msdyn_TwilioInboundURL

Added by: Omnichannel - SMS Patch Solution

Property Value
Description URL for Twilio Inbound link
DisplayName Twilio Inbound URL
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_twilioinboundurl
MaxLength 200
RequiredLevel None
Type String

msdyn_waitingtimethreshold

Property Value
Description Declare the expected waiting time under which work items for this work stream should be assigned to agents
DisplayName Waiting Time Threshold
Format Duration
IsValidForForm True
IsValidForRead True
LogicalName msdyn_waitingtimethreshold
MaxValue 2147483647
MinValue 0
RequiredLevel None
Type Integer

msdyn_workdistributionmode

Property Value
Description Specifies the mode i.e Push/Pick for the workstream
DisplayName Work Distribution Mode
IsValidForForm True
IsValidForRead True
LogicalName msdyn_workdistributionmode
RequiredLevel ApplicationRequired
Type Picklist

msdyn_workdistributionmode Choices/Options

Value Label
192350000 Push
192350001 Pick

OverriddenCreatedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time that the record was migrated.
DisplayName Record Created On
Format DateOnly
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName overriddencreatedon
RequiredLevel None
Type DateTime

OwnerId

Added by: Active Solution Solution

Property Value
Description Owner Id
DisplayName Owner
IsValidForForm True
IsValidForRead True
LogicalName ownerid
RequiredLevel SystemRequired
Targets systemuser,team
Type Owner

OwnerIdType

Added by: Active Solution Solution

Property Value
Description Owner Id Type
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridtype
RequiredLevel SystemRequired
Type EntityName

statecode

Property Value
Description Status of the Work stream
DisplayName Status
IsValidForCreate False
IsValidForForm True
IsValidForRead True
LogicalName statecode
RequiredLevel SystemRequired
Type State

statecode Choices/Options

Value Label DefaultStatus InvariantName
0 Active 1 Active
1 Inactive 2 Inactive

statuscode

Property Value
Description Reason for the status of the Work stream
DisplayName Status Reason
IsValidForForm True
IsValidForRead True
LogicalName statuscode
RequiredLevel None
Type Status

statuscode Choices/Options

Value Label State
1 Active 0
2 Inactive 1

TimeZoneRuleVersionNumber

Property Value
Description For internal use only.
DisplayName Time Zone Rule Version Number
Format None
IsValidForForm False
IsValidForRead True
LogicalName timezoneruleversionnumber
MaxValue 2147483647
MinValue -1
RequiredLevel None
Type Integer

UTCConversionTimeZoneCode

Property Value
Description Time zone code that was in use when the record was created.
DisplayName UTC Conversion Time Zone Code
Format None
IsValidForForm False
IsValidForRead True
LogicalName utcconversiontimezonecode
MaxValue 2147483647
MinValue -1
RequiredLevel None
Type Integer

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.

CreatedBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the user who created the record.
DisplayName Created By
IsValidForForm True
IsValidForRead True
LogicalName createdby
RequiredLevel None
Targets systemuser
Type Lookup

CreatedByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyname
MaxLength 100
RequiredLevel None
Type String

CreatedByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

CreatedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the record was created.
DisplayName Created On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName createdon
RequiredLevel None
Type DateTime

CreatedOnBehalfBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the delegate user who created the record.
DisplayName Created By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName createdonbehalfby
RequiredLevel None
Targets systemuser
Type Lookup

CreatedOnBehalfByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfbyname
MaxLength 100
RequiredLevel None
Type String

CreatedOnBehalfByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

ModifiedBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the user who modified the record.
DisplayName Modified By
IsValidForForm True
IsValidForRead True
LogicalName modifiedby
RequiredLevel None
Targets systemuser
Type Lookup

ModifiedByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyname
MaxLength 100
RequiredLevel None
Type String

ModifiedByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

ModifiedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the record was modified.
DisplayName Modified On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName modifiedon
RequiredLevel None
Type DateTime

ModifiedOnBehalfBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the delegate user who modified the record.
DisplayName Modified By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName modifiedonbehalfby
RequiredLevel None
Targets systemuser
Type Lookup

ModifiedOnBehalfByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfbyname
MaxLength 100
RequiredLevel None
Type String

ModifiedOnBehalfByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

msdyn_bot_queueName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_bot_queuename
MaxLength 200
RequiredLevel None
Type String

msdyn_bot_userName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_bot_username
MaxLength 200
RequiredLevel None
Type String

msdyn_bot_userYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_bot_useryominame
MaxLength 200
RequiredLevel None
Type String

msdyn_defaultqueueName

Added by: Dynamics 365 UR OmnichanelBase Dependency Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_defaultqueuename
MaxLength 200
RequiredLevel None
Type String

msdyn_entityroutingconfigurationIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_entityroutingconfigurationidname
MaxLength 100
RequiredLevel None
Type String

msdyn_masterentityroutingconfigurationidName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_masterentityroutingconfigurationidname
MaxLength 200
RequiredLevel None
Type String

msdyn_outboundqueueidName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_outboundqueueidname
MaxLength 200
RequiredLevel None
Type String

msdyn_routingcontractidName

Added by: Dynamics 365 UR OmnichanelBase Dependency Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_routingcontractidname
MaxLength 200
RequiredLevel None
Type String

msdyn_skillattachmentrulescount

Added by: Omnichannel - Skill Based Routing Solution

Property Value
Description Skill Attachment Rules Count
DisplayName Skill Attachment Rules Count
Format None
IsValidForForm True
IsValidForRead True
LogicalName msdyn_skillattachmentrulescount
MaxValue 2147483647
MinValue -2147483648
RequiredLevel None
Type Integer

msdyn_skillattachmentrulescount_Date

Added by: Active Solution Solution

Property Value
DateTimeBehavior UserLocal
Description Last Updated time of rollup field Skill Attachment Rules Count.
DisplayName Skill Attachment Rules Count (Last Updated On)
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName msdyn_skillattachmentrulescount_date
RequiredLevel None
Type DateTime

msdyn_skillattachmentrulescount_State

Added by: Active Solution Solution

Property Value
Description State of rollup field Skill Attachment Rules Count.
DisplayName Skill Attachment Rules Count (State)
Format None
IsValidForForm True
IsValidForRead True
LogicalName msdyn_skillattachmentrulescount_state
MaxValue 2147483647
MinValue -2147483648
RequiredLevel None
Type Integer

OwnerIdName

Added by: Active Solution Solution

Property Value
Description Name of the owner
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName owneridname
MaxLength 100
RequiredLevel SystemRequired
Type String

OwnerIdYomiName

Added by: Active Solution Solution

Property Value
Description Yomi name of the owner
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName owneridyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

OwningBusinessUnit

Added by: Active Solution Solution

Property Value
Description Unique identifier for the business unit that owns the record
DisplayName Owning Business Unit
IsValidForForm True
IsValidForRead True
LogicalName owningbusinessunit
RequiredLevel None
Targets businessunit
Type Lookup

OwningBusinessUnitName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName owningbusinessunitname
MaxLength 100
RequiredLevel SystemRequired
Type String

OwningTeam

Added by: Active Solution Solution

Property Value
Description Unique identifier for the team that owns the record.
DisplayName Owning Team
IsValidForForm False
IsValidForRead True
LogicalName owningteam
RequiredLevel None
Targets team
Type Lookup

OwningUser

Added by: Active Solution Solution

Property Value
Description Unique identifier for the user that owns the record.
DisplayName Owning User
IsValidForForm False
IsValidForRead True
LogicalName owninguser
RequiredLevel None
Targets systemuser
Type Lookup

VersionNumber

Added by: Active Solution Solution

Property Value
Description Version Number
DisplayName Version Number
IsValidForForm False
IsValidForRead True
LogicalName versionnumber
MaxValue 9223372036854775807
MinValue -9223372036854775808
RequiredLevel None
Type BigInt

Introduction to Omnichannel for Customer Service
Developer guide for Omnichannel for Customer Service