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msdyn_occhannelconfiguration Entity Reference

Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.

Channel Configuration

Added by: Omnichannel – Base Solution

Messages

Message Web API Operation SDK Assembly
Create POST [org URI]/api/data/v9.1/msdyn_occhannelconfigurations
See Create
CreateRequest or
Create
Delete DELETE [org URI]/api/data/v9.1/msdyn_occhannelconfigurations(msdyn_occhannelconfigurationid)
See Delete
DeleteRequest or
Delete
IsValidStateTransition IsValidStateTransition Function IsValidStateTransitionRequest
Retrieve GET [org URI]/api/data/v9.1/msdyn_occhannelconfigurations(msdyn_occhannelconfigurationid)
See Retrieve
RetrieveRequest or
Retrieve
RetrieveMultiple GET [org URI]/api/data/v9.1/msdyn_occhannelconfigurations
See Query Data
RetrieveMultipleRequest or
RetrieveMultiple
SetState PATCH [org URI]/api/data/v9.1/msdyn_occhannelconfigurations(msdyn_occhannelconfigurationid)
Update statecode and statuscode properties.
SetStateRequest
Update PATCH [org URI]/api/data/v9.1/msdyn_occhannelconfigurations(msdyn_occhannelconfigurationid)
See Update
UpdateRequest or
Update

Entity Properties

Property Value
CollectionSchemaName msdyn_occhannelconfigurations
DisplayCollectionName Channel Configurations
DisplayName Channel Configuration
EntitySetName msdyn_occhannelconfigurations
IsBPFEntity False
LogicalCollectionName msdyn_occhannelconfigurations
LogicalName msdyn_occhannelconfiguration
OwnershipType OrganizationOwned
PrimaryIdAttribute msdyn_occhannelconfigurationid
PrimaryNameAttribute msdyn_name
SchemaName msdyn_occhannelconfiguration

Writable attributes

These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ImportSequenceNumber

Property Value
Description Sequence number of the import that created this record.
DisplayName Import Sequence Number
Format None
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName importsequencenumber
MaxValue 2147483647
MinValue -2147483648
RequiredLevel None
Type Integer

msdyn_closeconversationifoooh

Added by: Omnichannel - Base Patch Solution

Property Value
Description Specifies whether the conversation should be closed when it is created out of operating hours
DisplayName Close Conversation If Outside Of OperatingHours
IsValidForForm True
IsValidForRead True
LogicalName msdyn_closeconversationifoooh
RequiredLevel ApplicationRequired
Type Boolean

msdyn_closeconversationifoooh Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_enabletransfertoooohqueue

Added by: Omnichannel - Base Patch Solution

Property Value
Description Specifies whether the conversation can be transferred to an out of operating hour queue
DisplayName Enable Transfer to Outside Of OperatingHours Queue
IsValidForForm True
IsValidForRead True
LogicalName msdyn_enabletransfertoooohqueue
RequiredLevel ApplicationRequired
Type Boolean

msdyn_enabletransfertoooohqueue Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_engagementcontext

Added by: Omnichannel - Base Patch Solution

Property Value
Description Entity carrying the engagement context details of the channel.
DisplayName Engagement Context
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_engagementcontext
MaxLength 128
RequiredLevel None
Type String

msdyn_name

Property Value
Description The name of the custom entity.
DisplayName Name
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_name
MaxLength 100
RequiredLevel ApplicationRequired
Type String

msdyn_occhannelconfigurationId

Property Value
Description Unique identifier for entity instances
DisplayName Channel Configuration
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName msdyn_occhannelconfigurationid
RequiredLevel SystemRequired
Type Uniqueidentifier

msdyn_privacytermsaccepted

Added by: Omnichannel - Base Patch Solution

Property Value
Description Indicates whether the Privacy Terms has been accepted by the user or not.
DisplayName Privacy terms accepted
IsValidForForm True
IsValidForRead True
LogicalName msdyn_privacytermsaccepted
RequiredLevel None
Type Boolean

msdyn_privacytermsaccepted Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_privacytermsversion

Added by: Omnichannel - Base Patch Solution

Property Value
Description The version of the privacy terms.
DisplayName Privacy terms version
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_privacytermsversion
MaxLength 20
RequiredLevel None
Type String

msdyn_streamsource

Property Value
Description Stream source of the channel e.g. LiveChat, SMS, Facebook etc
DisplayName Stream Source
IsValidForForm True
IsValidForRead True
LogicalName msdyn_streamsource
RequiredLevel ApplicationRequired
Type Picklist

msdyn_streamsource Options

Value Label
19241000 Microsoft Teams
192300000 WhatsApp
192310000 LINE
192320000 WeChat
192330000 Facebook
192340000 SMS
192350000 Entity Records
192350001 Twitter
192350002 Custom
192360000 Live chat
192370000 Voice
192380000 Video
192390000 Co-browse
192400000 Screen sharing

OverriddenCreatedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time that the record was migrated.
DisplayName Record Created On
Format DateOnly
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName overriddencreatedon
RequiredLevel None
Type DateTime

statecode

Property Value
Description Status of the Channel Configuration
DisplayName Status
IsValidForCreate False
IsValidForForm True
IsValidForRead True
LogicalName statecode
RequiredLevel SystemRequired
Type State

statecode Options

Value Label DefaultStatus InvariantName
0 Active 1 Active
1 Inactive 2 Inactive

statuscode

Property Value
Description Reason for the status of the Channel Configuration
DisplayName Status Reason
IsValidForForm True
IsValidForRead True
LogicalName statuscode
RequiredLevel None
Type Status

statuscode Options

Value Label State
1 Active 0
2 Inactive 1

TimeZoneRuleVersionNumber

Property Value
Description For internal use only.
DisplayName Time Zone Rule Version Number
Format None
IsValidForForm False
IsValidForRead True
LogicalName timezoneruleversionnumber
MaxValue 2147483647
MinValue -1
RequiredLevel None
Type Integer

UTCConversionTimeZoneCode

Property Value
Description Time zone code that was in use when the record was created.
DisplayName UTC Conversion Time Zone Code
Format None
IsValidForForm False
IsValidForRead True
LogicalName utcconversiontimezonecode
MaxValue 2147483647
MinValue -1
RequiredLevel None
Type Integer

Read-only attributes

These attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.

CreatedBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the user who created the record.
DisplayName Created By
IsValidForForm True
IsValidForRead True
LogicalName createdby
RequiredLevel None
Targets systemuser
Type Lookup

CreatedByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyname
MaxLength 100
RequiredLevel None
Type String

CreatedByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

CreatedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the record was created.
DisplayName Created On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName createdon
RequiredLevel None
Type DateTime

CreatedOnBehalfBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the delegate user who created the record.
DisplayName Created By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName createdonbehalfby
RequiredLevel None
Targets systemuser
Type Lookup

CreatedOnBehalfByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfbyname
MaxLength 100
RequiredLevel None
Type String

CreatedOnBehalfByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

ModifiedBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the user who modified the record.
DisplayName Modified By
IsValidForForm True
IsValidForRead True
LogicalName modifiedby
RequiredLevel None
Targets systemuser
Type Lookup

ModifiedByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyname
MaxLength 100
RequiredLevel None
Type String

ModifiedByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

ModifiedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the record was modified.
DisplayName Modified On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName modifiedon
RequiredLevel None
Type DateTime

ModifiedOnBehalfBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the delegate user who modified the record.
DisplayName Modified By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName modifiedonbehalfby
RequiredLevel None
Targets systemuser
Type Lookup

ModifiedOnBehalfByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfbyname
MaxLength 100
RequiredLevel None
Type String

ModifiedOnBehalfByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

OrganizationId

Added by: Active Solution Solution

Property Value
Description Unique identifier for the organization
DisplayName Organization Id
IsValidForForm False
IsValidForRead True
LogicalName organizationid
RequiredLevel None
Targets organization
Type Lookup

OrganizationIdName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName organizationidname
MaxLength 100
RequiredLevel SystemRequired
Type String

VersionNumber

Added by: Active Solution Solution

Property Value
Description Version Number
DisplayName Version Number
IsValidForForm False
IsValidForRead True
LogicalName versionnumber
MaxValue 9223372036854775807
MinValue -9223372036854775808
RequiredLevel None
Type BigInt

One-To-Many Relationships

Listed by SchemaName.

msdyn_msdyn_occhannelconfiguration_msdyn_occhannelstateconfiguration_occhannelconfigurationid

Same as msdyn_occhannelstateconfiguration entity msdyn_msdyn_occhannelconfiguration_msdyn_occhannelstateconfiguration_occhannelconfigurationid Many-To-One relationship.

Property Value
ReferencingEntity msdyn_occhannelstateconfiguration
ReferencingAttribute msdyn_occhannelconfigurationid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName msdyn_msdyn_occhannelconfiguration_msdyn_occhannelstateconfiguration_occhannelconfigurationid
AssociatedMenuConfiguration Behavior: UseCollectionName
Group: Details
Label:
Order: 10000
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

Introduction to Omnichannel for Customer Service
Developer guide for Omnichannel for Customer Service