177 questions with Microsoft Teams Phone-related tags

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1 answer

"Couldn't find the device" message appeared on MTRoA controller

On holiday break, it seems like our Poly devices on MTRoA got pushed to the lastest firms (Poly 4.4.0 and Teams 1449/1.0.96.2024110701). This is the first time that we noticed the "Couldn't find the device" on our Poly TC8/TC10 controllers. It…

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
10,642 questions
Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
177 questions
asked 2025-01-07T23:09:12.69+00:00
Roland Barreto 66 Reputation points
commented 2025-01-14T07:07:51.23+00:00
Robin Sheng-MSFT 5,365 Reputation points Microsoft Vendor
1 answer

Phone Issues When i had made a call in Teams

Hello Please i need your help on this issue. We had Phone Issues When i had made a call in Teams and at the same time i received an incoming transfer and it merged both calls in Teams. That issue occurred on December 30th for users. This is something…

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
10,642 questions
Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
177 questions
asked 2025-01-07T01:38:46.79+00:00
IniobongNkanga-8038 931 Reputation points
commented 2025-01-14T07:06:55.7766667+00:00
Robin Sheng-MSFT 5,365 Reputation points Microsoft Vendor
1 answer One of the answers was accepted by the question author.

Teams : Click-to-Call

What do click-to-call restrictions refer to exactly? Do they only concern the click-to-call widget that can be added to websites, or do they also apply to click-to-call links like <a href="tel:8882192787">Call us at…

Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
177 questions
asked 2025-01-08T12:50:12.83+00:00
Said Boubad 20 Reputation points
commented 2025-01-10T02:21:02.37+00:00
Robin Sheng-MSFT 5,365 Reputation points Microsoft Vendor
1 answer

phone number

hello team microsoft I can't add my phone number in my account my country is Tunisia (+216) How fix it ?

Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
177 questions
asked 2025-01-09T13:15:08.88+00:00
لؤي غرسلي 0 Reputation points
answered 2025-01-10T01:16:32.37+00:00
LiweiTian-MSFT 22,625 Reputation points Microsoft Vendor
1 answer

how to fix validate phone number problem

Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
177 questions
asked 2024-12-06T22:10:07.11+00:00
Muhammad Raees 0 Reputation points
commented 2025-01-09T10:53:03.3433333+00:00
Michelle Roos 0 Reputation points
0 answers

Missing call records for PSTN/Direct Route records

We are seeing call IDs in the PSTN/DR records that we can't find in the call data records. Does anyone else have this problem? All data obtained via MS Graph API.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
10,642 questions
Microsoft Graph
Microsoft Graph
A Microsoft programmability model that exposes REST APIs and client libraries to access data on Microsoft 365 services.
12,775 questions
Microsoft Teams Development
Microsoft Teams Development
Microsoft Teams: A Microsoft customizable chat-based workspace.Development: The process of researching, productizing, and refining new or existing technologies.
3,474 questions
Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
177 questions
asked 2024-06-27T14:33:23.7966667+00:00
Brett le Roux 5 Reputation points
commented 2025-01-07T08:32:54.0966667+00:00
Meghana-MSFT 3,911 Reputation points Microsoft Vendor
1 answer

unable to chat on teams with my outlook contacts

I am unable to chat on teams with my outlook contacts directly and not even on teams

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
5,476 questions
Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
10,642 questions
Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
5,395 questions
Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
177 questions
asked 2024-12-24T05:53:14.9933333+00:00
Kashan Ali 0 Reputation points
commented 2025-01-07T08:18:06.1133333+00:00
JimmyYang-MSFT 55,701 Reputation points Microsoft Vendor
1 answer

New phone need help

Got a new I phone, my work AUTH. Is good but my outside business one is not working

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
7,704 questions
Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
177 questions
asked 2025-01-05T15:56:59.8933333+00:00
Joe Urbano 5 Reputation points
answered 2025-01-06T03:09:50.2766667+00:00
Nicole Bobadilla Labra 0 Reputation points
1 answer

Teams Phone

I am getting this error Device administrator is disabled. Contact your admin only on this account Day_MasterControl@cmgphones.com Screenshot 2024-12-27 121523.jpg

Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
177 questions
asked 2024-12-27T17:17:20.28+00:00
Viverette, Kevin (CMG-Dayton) 0 Reputation points
commented 2025-01-01T07:02:45.03+00:00
LiweiTian-MSFT 22,625 Reputation points Microsoft Vendor
1 answer

Cant validate phone Number

Azure Sphere
Azure Sphere
An Azure internet of things security solution including hardware, operating system, and cloud components.
171 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
7,704 questions
Azure Data Factory
Azure Data Factory
An Azure service for ingesting, preparing, and transforming data at scale.
11,107 questions
Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
177 questions
asked 2024-12-17T06:38:23.35+00:00
RIZANUL HIDAYAT ADITIYAS 5 Reputation points
commented 2024-12-18T08:27:00.01+00:00
RIZANUL HIDAYAT ADITIYAS 5 Reputation points
2 answers

Teams Call dropped.

Hello  Please i need your help on this issue. Teams calls dropped during transfers in Microsoft Teams.  I would like to know why these calls were dropped and need some help with that.  Any info on this would be greatly appreciated

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
10,642 questions
Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
177 questions
asked 2024-04-26T17:27:02.85+00:00
IniobongNkanga-8038 931 Reputation points
commented 2024-12-16T21:00:09.9933333+00:00
McMack 0 Reputation points
1 answer

Connect Microsoft Teams external SIP infrastructures to enable SIP calls

Hi, I found misleading information about SIP redirections of calls to Microsoft Teams. I have a SIP infrastructure able to receive and handle calls from the PSTN or other SIP endpoints. I need to redirect some of these calls to Microsoft Teams users. Is…

Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
177 questions
asked 2024-12-06T10:40:43.43+00:00
Sylvain 0 Reputation points
commented 2024-12-16T06:20:24.0633333+00:00
Robin Sheng-MSFT 5,365 Reputation points Microsoft Vendor
0 answers

The Adaptive Card displays correctly on the desktop app but appears as a blank space on mobile.

My Json, It still displays properly on the desktop app, but it shows as a blank space on mobile : { "type": "message", "timestamp": null, "from": null, "recipient": null, …

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
10,642 questions
Microsoft Teams Development
Microsoft Teams Development
Microsoft Teams: A Microsoft customizable chat-based workspace.Development: The process of researching, productizing, and refining new or existing technologies.
3,474 questions
Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
177 questions
asked 2024-11-27T05:56:55.7+00:00
Long Nguyen Van 0 Reputation points
commented 2024-11-27T13:36:26.9566667+00:00
Prasad-MSFT 7,791 Reputation points Microsoft Vendor
1 answer

Is new teams 2024 supported in Windows 10 21H1, 21H2 and 20H2, and other Windows 10 version that are out of support?

Is new teams 2024 supported in unsupported windows 10 versions like 21H2, 21H1, 20H2 etc?

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
11,960 questions
Windows
Windows
A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.
5,705 questions
Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
10,642 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
10,426 questions
Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
177 questions
asked 2024-04-18T11:30:18.5733333+00:00
Ramanathan, Senthilnathan 0 Reputation points
commented 2024-11-25T10:43:06.2866667+00:00
Alexandru Serb-Alexe 0 Reputation points
3 answers

Teams phone common area phone policy doesn't seem to affect the user it is applied to.

I currently have a teams phone common area phone policy applied to a user. When I sign into my Yealink MP54 it appears as though the policy is not applied correctly. The policy is supposed to make the phone have access to calls only and remove access to…

Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
177 questions
asked 2024-11-06T17:14:25.8866667+00:00
TempStar 50 Reputation points
answered 2024-11-25T06:04:34.9333333+00:00
LiweiTian-MSFT 22,625 Reputation points Microsoft Vendor
2 answers

How to configure Cisco 8851 MPP phone with a second multiline appearance of another user?

Where can I find documentation on how to configure a second multiline appearance on a Cisco 8851 (MPP) IP Phone with Teams? Does the Microsoft provisioning service configure the second line on the phone or do changes have to be made manually on the Cisco…

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
10,642 questions
Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
177 questions
asked 2024-11-21T22:36:01.84+00:00
Pat D 0 Reputation points
answered 2024-11-22T15:40:17.0433333+00:00
Pat D 0 Reputation points
1 answer

We don't support that country code. Use an email instead.

Hi! I am trying to add number to my account but I am getting the error in the title. I am from Croatia which is member of EU and I had number added to another microsoft account which I cannot add one to this account. What seems to be the issue and…

Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
177 questions
asked 2024-11-20T10:54:49.9+00:00
Adolfo Jebacco 0 Reputation points
commented 2024-11-21T08:32:56.0333333+00:00
JimmyYang-MSFT 55,701 Reputation points Microsoft Vendor
1 answer

How can I get a missed call notification from a call queue in Teams phone?

We activated Teams calling for our company, and everything is working as expected except for one thing. We have an after hours group that can be called by customers in case of emergency. This group is build as a call queue with 10 members who all receive…

Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
177 questions
asked 2024-07-19T11:09:32.85+00:00
Wout Koopman 10 Reputation points
edited a comment 2024-11-19T13:18:45.67+00:00
Michael Schaufelberger 0 Reputation points
2 answers One of the answers was accepted by the question author.

you are not setup to use this calling feature

when dialing out I get an error stating "you are not setup to use this calling feature". I have a pay as you go calling plan and the Teams Essentials with Phone license. A phone number with emergency calling configured is also assigned to the…

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
10,642 questions
Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
177 questions
asked 2023-09-16T18:48:14.8366667+00:00
jpcapone 1,646 Reputation points
commented 2024-11-13T16:51:41.2166667+00:00
Jeremy Posey 0 Reputation points
2 answers

You cannot access this right now Your sign-in was successful but does not meet the criteria to access this resource. For example, you might be signing in from a browser, app, or location that is restricted by your admin.

Hi, I am getting this error on signing in Teams App on my android phone. You cannot access this right now *Your sign-in was successful but does not meet the criteria to access this resource. For example, you might be signing in from a browser, app, or…

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
10,642 questions
Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
177 questions
asked 2024-07-22T12:38:00.05+00:00
Zainab Fatima 0 Reputation points
edited a comment 2024-11-13T09:04:00.6066667+00:00
cha123 0 Reputation points