AgentStateService Class

Reference

Definition

Namespace:: Microsoft.Uii.AifServices

Assembly:: Microsoft.Uii.AifServices.dll

Important

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Represents the agent state service.

public ref class AgentStateService : Microsoft::Uii::AifServices::AifServiceBase, Microsoft::Uii::AifServices::IAgentStateService

public class AgentStateService : Microsoft.Uii.AifServices.AifServiceBase, Microsoft.Uii.AifServices.IAgentStateService

type AgentStateService = class
    inherit AifServiceBase
    interface IAgentStateService

Public Class AgentStateService
Inherits AifServiceBase
Implements IAgentStateService

Inheritance: Object

AifServiceBase
AgentStateService

Implements: IAgentStateService

Constructors

AgentStateService()

Initializes a new instance of the AgentStateService class.

Properties

CrmServiceClient	Gets the Crm Service Client Instance. (Inherited from AifServiceBase)
OrganizationServiceProxy	Obsolete. Gets the organization service proxy. (Inherited from AifServiceBase)

Methods

GetAgentId()	Gets the logged in agent's id.
GetAgentId(String)	Gets the agent's ID for the given phone number.
GetSavedSessions(Guid)	Gets the saved session(s) for the given agent ID.
GetSessionTransferInformation(Guid)	Retrieves session information for handling a transferred call.
SaveSessions(String)	Saves an agent’s session(s) information.
SetSessionTransferInformation(Guid, String, String)	Sets the session specific information in the database so that when an agent transfers a call to another agent, the session information can be reproduced for them.

Applies to

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