CtiCallStateManager Class
Definition
Important
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Represents the abstract class interface for the call state manager.
public ref class CtiCallStateManager abstract : Microsoft::Uii::Desktop::Cti::Core::ICtiCallStateManagerpublic abstract class CtiCallStateManager : Microsoft.Uii.Desktop.Cti.Core.ICtiCallStateManagertype CtiCallStateManager = class
interface ICtiCallStateManagerPublic MustInherit Class CtiCallStateManager
Implements ICtiCallStateManager- Inheritance
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CtiCallStateManager
- Implements
Remarks
This class is intended to be overridden as necessary to provide implementation points for custom CTI commands.
Constructors
| CtiCallStateManager(ICtiControl) |
Initializes a new instance of the CtiCallStateManager class. |
Properties
| CallCount |
Gets the number of calls currently in local call list. |
| CallersList |
Gets or sets the collection of calls that are being managed. |
| CtiHostedControl |
Gets the pointer to the core CTI interface object that was used to construct this call state manager. |
| EnableAutoAnswer |
Gets or sets the Boolean value that specifies whether auto answer is enabled. |
| EnableOverrideAutoAnswerOnExistingCalls |
Gets or sets the Boolean value that specifies whether override auto answer is enabled on existing calls. |
| GetCurrentActiveCallCount |
Gets the count of active calls. |
| GetRootCtiInterface |
Gets the root CTI hosted control. |
Methods
| AddCallInfoItemToCallersList(CallInfoData) |
Adds a CallInfoData Item to the CallersList. |
| AnswerCall(Guid) |
Checks whether the call with the given call reference ID is answered. |
| ConferenceCall(Guid, Dictionary<String,String>) |
Checks whether the call is conferenced. |
| DirectDialOut(String) |
Checks whether the direct dial out was successful. |
| GetCallInfoData(Guid) |
Gets a CallInfoData object by call reference ID. |
| GetCallInfoData(String) |
Gets a CallInfoData object by the string version of the cti vendor call ID. |
| GetCallState(Guid) |
Gets the current call state. |
| GetCallVariable(Guid, String) |
Required Override This function is called to get a variable from the Call |
| HangUpCall(Guid) |
Executes a hang-up call request to the base interface. |
| HoldCall(Guid) |
Executes a hold call request to the base interface. |
| IsCallActive(Guid) |
Checks whether the current call is active. Required override. |
| OnCallDestructed(CtiCoreEventArgs) |
Called when the call is terminated. |
| OnCallInfoEvent(CtiCoreEventArgs) |
Event Sink for the new call info event. |
| OnCallItemEvent(CtiCoreEventArgs) |
Event sink for call item events from the CTI system. |
| OnCallStateChanged(CtiCoreEventArgs) |
Event Sink for the call status changed event. |
| OnNewCallEvent(NewCallEventData) |
Event sink for the new call event. |
| PickupCall(Guid) |
Executes a pick up call request to the base interface. |
| PushUrl(Guid, Dictionary<String,String>) |
Executes a push URL command |
| RaiseCallStateChangeEvent(CtiCallEventArgs) |
Raises state change event. |
| RaiseNewCallEvent(NewCallEventArgs) |
Raises a new call event if a new call event is wired. |
| RejectCall(Guid, Dictionary<String,String>) |
Executes a reject call command to the base interface. |
| RemoveCall(CallInfoData) |
Removes a call from the calls list. |
| RemoveCall(String) |
Removes a call from the calls list by the string version of the cti vendor call ID. |
| SendChatMessage(Guid, Dictionary<String,String>) |
Executes a send chat message command |
| SetCallVariables(Guid, Dictionary<String,String>) |
Sets the call variables into a call. |
| TransferCall(Guid, Dictionary<String,String>) |
Transfers a call using the additional data to pass the nessessary data to the CTI connector. |
| UpdateCallInfoItemEntry(CallInfoData) |
Updates a CallInfoData item in the CallersList |
| UpdateState() |
Updates the current state to new UI controls. |
| WrapUpCall(Guid, Dictionary<String,String>) |
Executes a Wrap up call command to the base interface |
Events
| CallDestructed |
Raised when a call is terminated. |
| CallItemEvent |
Raised when a new call item information event is received. |
| CallManagerStateNewCall |
Raised when a new call is received. |
| CallManagerStateUpdate |
Raised when a call’s state changes. |