Microsoft.Uii.Desktop.Cti.Core Namespace
Important
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Classes
| AgentStateManagerEventArgs |
Represents the event arguments for agent state manager event. |
| CallInfoData |
Represents a call that is in process on a desktop. |
| CtiAgentStateManager |
Represents the base class for managing agent state actions This class is intended to be overridden as necessary to provide implementation points for custom CTI commands. |
| CtiCallActionOptions |
Represents the call enable or disable options. |
| CtiCallEventArgs |
Represents the event arguments that contain information regarding a call based event. |
| CtiCallIdBase |
Represents the base class for call ID data. |
| CtiCallStateManager |
Represents the abstract class interface for the call state manager. |
| CtiCommandRequest |
Represents the CTI command request object. |
| CtiCoreEventArgs |
Represents the event arguments for core CTI. |
| CtiLookupRequest |
Represents a customer lookup request, emitted by the CTI subsystem to a customer search provider. |
| CtiStateRequest |
Represents the request object for a state change request. |
| LookupRequestItem |
Represents a lookup request item. This item contains some data that is passed from the CtiDesktop manager to a search control as part of a CTI initiated lookup request. |
| LookupRequestKeys |
Represents a strongly-typed resource class for looking up localized strings, etc. |
| NewCallEventArgs |
Represents the event arguments that contain information regarding a new call event. |
| NewCallEventData |
Represents the new call details. |
Interfaces
| ICtiAgentStateControl |
Represents the specialized interface for describing a hosted control that is used for processing and or displaying agent state information. |
| ICtiAgentStateManager |
Represents the agent state manager interface. |
| ICtiCallStateManager |
Represents the interface for the CTI subsystem. Not for developer use Internal only. |
| ICtiChat |
Represents the place holder to allow us to identify a CTI chat object. |
| ICtiControl |
Represents the core interfaces for CTI components. This interface will be used by the desktop to determine if a control is a CTI host control. |
| ICtiDesktopManager |
Represents a hosted control that will act as the CTI Desktop manager for the CTI Subsystem. The desktop manager is responsible for the business logic and decoding of CTI events. |
| ICtiEmail |
Represents a place holder to allow us to identify CTI based email types. |
| ICtiEnabledControlConsumer |
Represents a hosted control that will accept pointers to the StateManagerCore and the AgentStateManagerCore. |
Enums
| StateRequestType |
Represents the status request type used by the SetAgentState method. |