What's new and planned for audience insights in Dynamics 365 Customer Insights

This topic lists features that are planned to release from October 2020 through March 2021. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.

• For a list of the previous wave's release plans, go to 2020 release wave 1 plan.
• For a list of the next wave's release plans, go to 2021 release wave 1 plan.

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.

This check mark ( ) shows which features have been released for public preview or early access and for public preview, early access, and general availability.

Activities

This section lists changes to activities in Customer Insights.

Feature	Enabled for	Public preview	General availability
Additional semantics for activities	Users by admins, makers, or analysts	Mar 31, 2021	To be announced

Data ingestion

This section lists updates to the data ingestion capabilities in Customer Insights.

Feature	Enabled for	Public preview	General availability
Connect to your Azure Data Lake Storage account using a service principal	Users by admins, makers, or analysts	Nov 30, 2020
Flexibility to enable data profiling on selected entities and fields from your storage account	Users by admins, makers, or analysts	Nov 30, 2020
Incremental data ingestion from customer's Azure Data Lake	Users by admins, makers, or analysts	Mar 31, 2021
Enable numerical primary keys for entities	Users by admins, makers, or analysts	Oct 30, 2020	Oct 30, 2020
Enable match output for source entities	Users by admins, makers, or analysts	Dec 31, 2020	Jan 31, 2021
Connect to on-premises data	Users by admins, makers, or analysts	Mar 31, 2021	To be announced

Data unification

This section lists updates to the data unification scenarios in Customer Insights.

Feature	Enabled for	Public preview	General availability
Persist all values after deduplication	Users by admins, makers, or analysts	Mar 31, 2021
Enable and disable match rules	Users by admins, makers, or analysts	Nov 20, 2020	Feb 1, 2021

Enrichment

This section lists updates to the data enrichment enhancements in Customer Insights.

Feature	Enabled for	Public preview	General availability
Import enrichment data using SFTP	Users by admins, makers, or analysts	Nov 30, 2020
Control which profiles to enrich	Users by admins, makers, or analysts	Dec 31, 2020
Improved scores and configuration for brand and interest affinity enrichment	Users by admins, makers, or analysts	Jan 31, 2021

Extensibility

This section lists updates to the extensibility scenarios in Customer Insights.

Feature	Enabled for	Public preview	General availability
Mailchimp integration	Users by admins, makers, or analysts	Oct 31, 2020
Dotdigital integration	Users by admins, makers, or analysts	Nov 30, 2020
Enrich your customer data with location data from HERE Technologies	Users by admins, makers, or analysts	Nov 30, 2020
Google Ads integration	Users by admins, makers, or analysts	Nov 30, 2020
Marketo integration	Users by admins, makers, or analysts	Nov 30, 2020
AutopilotHQ integration	Users by admins, makers, or analysts	Dec 31, 2020
SendGrid integration	Users by admins, makers, or analysts	Dec 31, 2020

Intelligence

This section lists updates to the intelligence scenarios in Customer Insights.

Feature	Enabled for	Public preview	General availability
Predictive transactional churn	Users by admins, makers, or analysts	Nov 20, 2020	-
Use the latest Azure Machine Learning endpoints	Users by admins, makers, or analysts	Dec 3, 2020
Predictive product recommendations	Users by admins, makers, or analysts	Feb 28, 2021	-
Customer segment based on predictions	Users by admins, makers, or analysts	Mar 31, 2021	To be announced
Explanations for product recommendations	Users by admins, makers, or analysts	Mar 31, 2021	To be announced
Product filtering for product recommendations	Users by admins, makers, or analysts	Mar 31, 2021	To be announced

Measures

This section lists updates to measures in Customer Insights.

Feature	Enabled for	Public preview	General availability
Build measures based on existing measures	Users by admins, makers, or analysts	Nov 20, 2020	To be announced
Customer lifetime value predictive model	Admins, makers, marketers, or analysts, automatically	Feb 5, 2021	To be announced
Quick start measure templates	Users by admins, makers, or analysts	Mar 31, 2021	To be announced

Segments

This section lists updates to new and updated capabilities around segments in Customer Insights.

Feature	Enabled for	Public preview	General availability
Create a copy of a segment	Users by admins, makers, or analysts	Feb 28, 2021	To be announced

System administration

This section lists improvements to administration in Customer Insights.

Feature	Enabled for	Public preview	General availability
Copy instance configuration improvements	Users by admins, makers, or analysts	Dec 31, 2020
Reset an environment	Users by admins, makers, or analysts	Oct 31, 2020	Dec 7, 2020
Azure Private Link connection	Users by admins, makers, or analysts	Feb 28, 2021	To be announced

Description of Enabled for column values:

• Users, automatically: These features include changes to the user experience and are enabled automatically.

• Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.

• Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.

For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.