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How to Set Alert Resolution States

 

Updated: May 13, 2016

Applies To: System Center 2012 R2 Operations Manager, System Center 2012 - Operations Manager, System Center 2012 SP1 - Operations Manager

In System Center 2012 – Operations Manager, there are two default resolution states for alerts: New and Closed.

When an alert is generated, its resolution state is New. Operators can change the resolution state for a new alert to Closed or to a custom resolution state that an administrator has created for the management group.

Custom alert resolution states can used any descriptor you want, such as “Assigned to support” or “Requires investigation”. The default resolution states cannot be changed or deleted.

Each resolution state is assigned an ID, a number which uniquely identifies that resolution state. The ID for New is 0 and the ID for Closed is 255. You can assign custom resolution states any value between 1 and 254.

To set the resolution state for an alert

  1. In the Operations console, click Monitoring.

  2. Click any view that displays alerts, such as Active Alerts.

  3. Right-click an alert, point to Set Resolution State, and then click the desired resolution state.

To create an alert resolution state

  1. In the Operations console, click Administration.

  2. Click Settings.

  3. Double-click Alerts.

  4. On the Alert Resolution States tab, click New.

  5. In Add Alert Resolution State, type a name for the resolution state and select a value in the Unique ID box, and then click OK.

  6. In Global Management Group Settings – Alerts, click OK.