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Creating a Service Level Dashboard

 

Updated: May 13, 2016

Applies To: System Center 2012 R2 Operations Manager, System Center 2012 - Operations Manager, System Center 2012 SP1 - Operations Manager

After you configure a service level objective, you can create a service level dashboard view to monitor the service level objective. The service level dashboard view displays a grid of service levels and a grid of service level objectives grid which lists the various objectives which have a goal or target value and whether success is either above or below that target value for the currently selected SLA/instance. When you select an objective in the Service Level Objectives grid, a gauge and chart is displayed, as shown in the following image.

example of service level dashboard

The gauge will show the average actual value, along with the target value and a indication as to whether the value and goal relationship corresponds to success (green) or failure (red). The chart will show a time history of the actual values, which will be a function of the aggregation of the values in the data warehouse, which will depend on the timeframe of the configured dashboard, as to whether the values come from the Hourly or Daily aggregation table.

To create a service level dashboard view

  1. In the Operations console, click My Workspace.

  2. Right-click the folder where you want to store the view, point to New, and click Dashboard View.

  3. In the New Instance Wizard, on the Template page, click either Flow Layout or Grid Layout, and then click Next.

  4. On the General Properties page, enter a name for the dashboard view. The description is optional. Click Next.

  5. On the Specify the Scope page, click Add.

  6. In the Add SLA window, select the service level objective that you created, click Add, and then click OK. You can add multiple service level objectives.

  7. On the Specify the Scope page, in the Last section, set the period of time that you want to display in the dashboard view, and then click Next.

  8. Review the settings on the Summary page, and then click Create.

  9. Click Close.