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Defining a Service Level Objective Against a Group

 

Updated: May 13, 2016

Applies To: System Center 2012 R2 Operations Manager, System Center 2012 - Operations Manager, System Center 2012 SP1 - Operations Manager

You can configure a service level objective (SLO) against a group of computers to ensure their availability. In the following scenario, you create a service level that consists of a group of servers (Exchange Servers) and then define a service level objective of 99.99% availability.

To define a service level objective against a group

  1. Open the Operations console with an account that is a member of the Operations Manager Administrators user role.

  2. Click Authoring.

  3. In the navigation pane, expand Management Pack Objects, and then click Service Level Tracking.

  4. In the Tasks pane, click Create.

  5. In the Service Level Tracking dialog box, type a name for the service level that you are defining. For example, type Exchange Servers. Optionally, you can provide a description. Click Next.

  6. On the Objects to Track page, under Targeted class, click Select.

  7. In the Select a Target Class dialog box, select a class for the service level, such as Operations Management Group, from the list in the text box. You can search for a class by typing its name into the Look for text box. Click OK to close the Select a Target dialog box.

  8. You can use the Scope options to specify the scope of the service level. The default selection is to use all objects of the targeted class.

  9. Select the management pack that this service level will be saved in. You can use an existing management pack or create a new one.

  10. Click Next.

  11. On the Service Level Objectives page, click Add, and then click Monitor state SLO to create a new monitor. This monitor will track the availability of the application.

  12. Define the state monitor as follows:

    1. In the Service level objective name text box, type a name for the service level objective. For this scenario, type Availability.

    2. From the Monitor drop-down list, choose the specific monitor that you want to use to measure the objective. For this scenario, choose Availability.

    3. For the Service level objective goal, provide the numerical measure for your objective. For example, select 99.990 to indicate that your goal is 99.99% availability.

    4. You can refine what the monitor tracks to determine availability by selecting or clearing any of the following state criteria:

      • Unplanned maintenance

      • Unmonitored

      • Monitoring unavailable

      • Monitor disabled

      • Planned maintenance

      • Warning

    5. Click OK to close the Service Level Tracking dialog box.

  13. On the Service Level Objectives page, click Next.

  14. On the Summary page, review the settings, and then click Finish.

  15. When the Completion page appears, click Close.

After you create a service level objective, you can monitor it by using a Service Level Tracking dashboard view and the Service Level Tracking Report.