Call Center Controls Enumerations
TAPI 3.x call center controls use the following enumerations to set and report on events and states.
- ACDGROUP_EVENT
- ACDQUEUE_EVENT
- AGENT_EVENT
- AGENTHANDLER_EVENT
- AGENT_SESSION_EVENT
- AGENT_SESSION_STATE
- AGENT_STATE
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TAPI 3.x call center controls use the following enumerations to set and report on events and states.