Published: April 25, 2008

The Plan Phase provides guidance on how to continually plan for and optimize the IT service strategy. It helps to deliver services that are:

• Valuable and compelling for the overall business
• Predictable and reliable
• Compliant with your policies
• Cost-effective
• Adaptable to the changing needs of the business

Plan Phase Content

• Plan Overview
• Business/IT Alignment
• Reliability
• Policy
• Financial Management