Initiated By Field, Interaction Template Table
Specifies who usually initiates interactions created using the interaction template. There are two options: Us and Them. Select Us if the interaction is usually initiated by your company. Select Them if the information is usually initiated by your contacts.
When you create an interaction using the interaction template, the program uses the contents of this field as a default value in the Initiated By field in the Create Interaction wizard or Segment window.
Tip
For more information on how to work with fields and columns, see Work with Data. For assistance in finding specific pages, see Search.
Parent Tables
| Table | Location |
|---|---|
| Interaction Template Table | Relationship Management |
| Interaction Template Table | Relationship Management |