1 - Receive IoT alerts in Connected Customer Service from Azure IoT Central

Article
11/23/2023

At the end of this step in the tutorial, you'll be able to receive and see alerts from Azure IoT Central in your instance of Connected Customer Service. IoT alerts will display on your dashboard and relate to relevant work orders that have been created automatically.

Goal

Connect Azure IoT Central to Connected Customer Service by configuring the "Create Connected Service alerts from IoT Central" template in Power Automate.

Steps

Sign in to your Azure IoT Central application and navigate to Devices.
From the list of devices, select MXChip001.

The MXChip001 detail page is displayed.
Select the Rules tab, and then create the rule, Temperature level. More information: IoT Central tutorial.
Select the plus sign (+) next to Conditions to set up the alert trigger threshold.
Select the plus sign (+) next to Actions, and then select Microsoft Flow. This is where you'll set up your integrations.

The Power Automate template page for Create Connected Service alerts from IoT Central is displayed.
Select Use this template. (If you can't find these templates, go to the Power Automate Templates page and search for "CDS").
You'll be prompted to sign in to both IoT Central and Dynamics 365 accounts. Select your accounts from each, and then select Continue.

Now you'll see the actual flow.
Because this is a template, you only need to take the following actions:

a. Select your Azure IoT Central application name.

b. Set IoT rule as the one you created earlier. In our suggested example, it would be: "Temperature level".

c. Select your Dynamics 365 organization name.

d. Set Entity Name to IoT Alerts.

e. Select Show advanced options to reveal several hidden customers.

f. Set Alert Type Value to Anomaly.

g. Save the flow.

From here, the workflow will trigger based on the alert type.

See the results

After you've saved your flow, sign in to Dynamics 365 Customer Service, and then select Connected Customer Service. You might see a window that offers a few links to learn more about Connected Customer Service and Azure IoT offerings. You can choose to learn more, or just dismiss this window.
In Connected Customer Service, you should now see incoming alerts from Azure IoT Central on the dashboard. You can select one of these alerts to see more details, including device information, threshold, and the violated rules. You can also select the IoT Central alert URL that will take you back to IoT Central.