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Microsoft Engage Center (Services Hub) workspaces

  • Article

Microsoft Engage Center provides at least one workspace for each support customer. Workspaces enable you to engage with your support entitlements and business reviews.

Your workspace connects you with your specific data and the features available to you on Microsoft Engage Center.

Having separate workspaces enables you to:

  • manage access control independently for each individual workspace
  • assign an administrator for each workspace who's familiar with its specific goals
  • manage user access within each workspace

When your organization's Customer Success Manager (CSM) first signs in to Microsoft Engage Center, they can access your organization's default workspace.

When you sign in to Microsoft Engage Center, you land in the most recently accessed workspace. The names of any workspaces you haven't accessed yet are displayed in bold text.

Workspace types

Workspaces are created as a part of your support agreement, or as part of a specific workload created in partnership with Microsoft.

Depending on the type of support agreement your organization has with Microsoft, you might encounter different types of workspaces. To learn about the possible workspace types, select your agreement type from the following set of tabs.

Current workspace types:

  • Enterprise Support MCA
  • Digital Natives Support
  • Workloads

Enterprise Support MCA

When your organization signs an Enterprise Support Agreement, Microsoft Engage Center creates a workspace for your Billing Account and all support-enabled Billing Groups. To access a particular Billing Account or Billing Profile workspace, you must be given permission by your CSM or administrator.

Dropdown list of Billing Account and Billing Groups.

As an MCA customer, you have access to the following capabilities:

Switch between workspaces

If you have access to multiple workspaces, you can switch between them. Select the workspace switcher at the top of each page and choose from the different workspaces available to you.

Edit workspace names

We derive workspace names from various sources, dependent on what type of workspace it is and where the information is coming from.

To edit the name of a workspace, navigate to Settings, then to the Properties page. You can rename your workspace to whatever you and your organization choose.

Workspaces FAQs

Q. How can I determine what support agreement I purchased?

A. Open the workspace switcher and view the heading above the name the workspace currently in view.

Note

Enterprise Support MCA customers will see Billing Account and Billing group as the heading.

Workspaces dropdown with various agreement types listed.

Q: My workspace was renamed. How can I find the workspace's underlying Billing Account, Billing Group ID, or original name?

A: Navigate to Settings, then Properties. Select the "Show GUID" or "Show Original Name" button.

View with the Show GUID button visible.

View with the HIDE GUID button visible.